Compunnel
Job Summary:
We are seeking an experienced
HR Contact Center Support Specialist
to join our team. This role focuses on providing high-quality customer service by handling inbound calls, resolving employee inquiries, and supporting HR processes. The ideal candidate will bring a strong background in
contact center operations, payroll inquiry resolution, and case management tools (ServiceNow preferred) , along with excellent administrative and communication skills. Key Responsibilities: Manage
inbound employee and HR calls , providing assistance and creating cases as needed. Support
payroll inquiries
by applying knowledge of timekeeping/payroll logic and directing issues to the correct resolution team. Provide day-to-day support for HR processes, including: Tuition reimbursement processing Employee verifications Policy questions, compliance, and acknowledgements Document and maintain employee data changes and performance reports. Utilize
ServiceNow case management system
and call management tools effectively. Partner closely with payroll and HR teams to ensure timely and accurate support. Perform administrative duties, ensuring accuracy, attention to detail, and compliance with company policies. Qualifications & Requirements: 5+ years
of experience in customer service, HR contact center, or shared services roles. Strong
contact center/call center experience
with inbound phone support and case management. Knowledge of
payroll inquiry resolution
(not payroll processing, but understanding payroll/timekeeping logic). Experience with
ServiceNow
or other case management systems. Proficiency in
Microsoft Outlook, Teams, and Excel . Strong attention to detail, critical thinking, and problem-solving skills. Spanish language skills highly preferred. Bachelors degree required.
HR Contact Center Support Specialist
to join our team. This role focuses on providing high-quality customer service by handling inbound calls, resolving employee inquiries, and supporting HR processes. The ideal candidate will bring a strong background in
contact center operations, payroll inquiry resolution, and case management tools (ServiceNow preferred) , along with excellent administrative and communication skills. Key Responsibilities: Manage
inbound employee and HR calls , providing assistance and creating cases as needed. Support
payroll inquiries
by applying knowledge of timekeeping/payroll logic and directing issues to the correct resolution team. Provide day-to-day support for HR processes, including: Tuition reimbursement processing Employee verifications Policy questions, compliance, and acknowledgements Document and maintain employee data changes and performance reports. Utilize
ServiceNow case management system
and call management tools effectively. Partner closely with payroll and HR teams to ensure timely and accurate support. Perform administrative duties, ensuring accuracy, attention to detail, and compliance with company policies. Qualifications & Requirements: 5+ years
of experience in customer service, HR contact center, or shared services roles. Strong
contact center/call center experience
with inbound phone support and case management. Knowledge of
payroll inquiry resolution
(not payroll processing, but understanding payroll/timekeeping logic). Experience with
ServiceNow
or other case management systems. Proficiency in
Microsoft Outlook, Teams, and Excel . Strong attention to detail, critical thinking, and problem-solving skills. Spanish language skills highly preferred. Bachelors degree required.