California Franchise Tax Board
Technical Lead - Bilingual
California Franchise Tax Board, Sacramento, California, United States, 95828
Overview
Technical Lead - Bilingual role at
California Franchise Tax Board . Base pay range
This range is provided by California Franchise Tax Board. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Position details
Job Code #: JC-493858 Position #(s): 564-642-8620-XXX Working Title:
Technical Lead - Bilingual Classification:
SENIOR COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD Salary:
$6,646.00 - $8,324.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Number of Positions:
Multiple Work Location:
Sacramento County Telework:
Hybrid Job Type:
Permanent, Full Time Final Filing Date:
10/9/2025 Desirable Qualifications
Experience and knowledge in advanced Personal Income Tax (PIT) collection law, policies, activities, and procedures Excellent technical and analytical skills to identify solutions, mentor and coach staff Knowledge of FTB systems including Taxpayer Information (TI), Business Entities Tax System (BETS), Integrated Nonfiler Compliance (INC), Enterprise Tax System (ETS), Taxpayer Folder (TPF), Case Management (CM), or other related systems Ability to read and analyze data and situations, draw sound conclusions, and guide others to take effective actions Ability to be flexible in adjusting to changing priorities and new workloads that may impact planned projects and assignments Ability to give constructive criticism of work products and practices in order to improve the work performance of others Strong organizational skills and the ability to successfully switch between multiple tasks to obtain desired outcome Ability to be receptive to change and adapt quickly to achieve organizational goals Ability to work on projects, special assignments, and provide support on the various collection systems Ability to communicate effectively using a variety of styles and techniques appropriate to the audience Excellent interpersonal skills to establish and maintain cooperative working relationships at all levels Ability to promote quality customer service and resolve issues efficiently and effectively, while ensuring quality of work standards are met Ability to have a positive outlook and exercise creative problem solving to resolve issues Proactive and reactive collection experience Strong time-management skills to meet program's operational goals and desired outcomes Ability to work independently and in a team environment while demonstrating initiative, integrity, ownership, and accountability Ability to formulate and ask relevant questions in order to help clarify facts and address specific needs or issues Proficiency in Microsoft Office (Word, Excel, Outlook, Microsoft Teams, etc.) Experience developing or maintaining technical guidelines and procedures Spanish Bilingual Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Department Website: http://www.ftb.ca.gov Human Resources Contact: Classification & Hiring (916) 845-3608 Hiring Unit Contact: Regina Ramirez (916) 845-7220 regina.ramirez@ftb.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Office (916) 845-2860 California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
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Technical Lead - Bilingual role at
California Franchise Tax Board . Base pay range
This range is provided by California Franchise Tax Board. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Position details
Job Code #: JC-493858 Position #(s): 564-642-8620-XXX Working Title:
Technical Lead - Bilingual Classification:
SENIOR COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD Salary:
$6,646.00 - $8,324.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Number of Positions:
Multiple Work Location:
Sacramento County Telework:
Hybrid Job Type:
Permanent, Full Time Final Filing Date:
10/9/2025 Desirable Qualifications
Experience and knowledge in advanced Personal Income Tax (PIT) collection law, policies, activities, and procedures Excellent technical and analytical skills to identify solutions, mentor and coach staff Knowledge of FTB systems including Taxpayer Information (TI), Business Entities Tax System (BETS), Integrated Nonfiler Compliance (INC), Enterprise Tax System (ETS), Taxpayer Folder (TPF), Case Management (CM), or other related systems Ability to read and analyze data and situations, draw sound conclusions, and guide others to take effective actions Ability to be flexible in adjusting to changing priorities and new workloads that may impact planned projects and assignments Ability to give constructive criticism of work products and practices in order to improve the work performance of others Strong organizational skills and the ability to successfully switch between multiple tasks to obtain desired outcome Ability to be receptive to change and adapt quickly to achieve organizational goals Ability to work on projects, special assignments, and provide support on the various collection systems Ability to communicate effectively using a variety of styles and techniques appropriate to the audience Excellent interpersonal skills to establish and maintain cooperative working relationships at all levels Ability to promote quality customer service and resolve issues efficiently and effectively, while ensuring quality of work standards are met Ability to have a positive outlook and exercise creative problem solving to resolve issues Proactive and reactive collection experience Strong time-management skills to meet program's operational goals and desired outcomes Ability to work independently and in a team environment while demonstrating initiative, integrity, ownership, and accountability Ability to formulate and ask relevant questions in order to help clarify facts and address specific needs or issues Proficiency in Microsoft Office (Word, Excel, Outlook, Microsoft Teams, etc.) Experience developing or maintaining technical guidelines and procedures Spanish Bilingual Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Department Website: http://www.ftb.ca.gov Human Resources Contact: Classification & Hiring (916) 845-3608 Hiring Unit Contact: Regina Ramirez (916) 845-7220 regina.ramirez@ftb.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Office (916) 845-2860 California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
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