Alexandria Real Estate Equities
Coordinator - Community Development
Alexandria Real Estate Equities, Palo Alto, California, United States, 94306
Overview
Alexandria LaunchLabs, created by Alexandria, the pioneer of mission-critical Labspace real estate, is the premier startup platform purpose-built to accelerate the growth of transformative early-stage life science companies and empower the advancement of groundbreaking discoveries within Alexandria’s ecosystems in New York City, Cambridge, Research Triangle, Seattle, and Stanford Research Park. Alexandria LaunchLabs provides dedicated laboratory/office space and core equipment, vital operational services, expert support, tailored introductions to our network, and access to capital through Alexandria Venture Investments and the Alexandria Seed Capital Platform. Alexandria LaunchLabs is currently accepting applications for all locations. For more information, please visit www.alexandrialaunchlabs.com.
Primarily based at the Alexandria Center for Life Science – Stanford Research Park, the Coordinator – Community Development will coordinate the day-to-day operations and member/tenant support at Alexandria LaunchLabs in the San Francisco Bay Area and contribute to a range of Alexandria’s Life Science Team’s projects. The candidate will be customer-facing and detail-oriented, interfacing with the dynamic life science and biopharma ecosystem.
Responsibilities Essential Duties and Responsibilities:
Provide exceptional community-building service and customer service for member companies regarding laboratory and site operational needs.
Community Development
Serve as point person to conceive, organize, and implement value-driven social programming and events to foster a vibrant and collaborative community.
Support the Site Head and the Laboratory Operations Director in conceiving, organizing, and implementing value-driven educational and scientific programming, as well as professional development events.
Research potential companies and individuals to include in strategic programming events.
Assist with developing and maintaining a list of key stakeholders in the Stanford University academic and industrial life science ecosystem.
Gather and maintain a list of Stanford University and local ecosystem events that address and support life science entrepreneurship.
Community Administration
Assist the Site Head and the Laboratory Operations Director in their daily roles.
Foster a vibrant and collaborative LaunchLabs community through curating and delivering customer-oriented services.
Organize and deliver programs, including member orientations, lab user meetings, equipment trainings, town halls, and similar meetings.
Draft and publicize community communications, e.g., new member announcements, launch sessions, and other building communications.
Maintain, track, and manage certificates of insurance for all members/tenants, vendors, and contractors.
Oversee onboarding tasks for all new member companies and their personnel, including portal registration, security keycard distribution, welcome package, email, and materials distribution, as well as orientations/trainings.
Oversee offboarding tasks for exiting member companies, and coordinate space reset, including security deactivation, cleaning, and repairs.
Monitor and triage member/tenant requests, including guest registration, facilities issues, and other needs.
Liaise with Alexandria-associated teams and external vendors to resolve on-site issues, including Security, Asset Services, Building Maintenance, and AV/IT.
Provide weekly updates to the Asset Services Team on noteworthy issues.
Code and submit invoices for Asset Director approval as needed (e.g., stock and supplies for member-/tenant-shared areas, reprographics/copier services, courier/messenger services, food and beverage).
Serve as primary contact for on-site Security, Building Maintenance, and day porters during working hours to oversee general site operations, including package management, facilities request triaging, and maintaining office and kitchen supplies.
Scientific Amenities
Support the Laboratory Operations Director with day-to-day management of Alexandria-owned and on-loan lab equipment (e.g., qPCRs, microscopes, freezers, incubators, centrifuges, biosafety cabinets).
Work with the Laboratory Operations Director to implement SOPs and programs for laboratory safety, inventories, audits, permits, hazardous waste disposal, and record maintenance for training, permits, and incidents.
Order, organize, maintain, and stock lab supplies and gases.
Assist as lab operations backup on daily tasks (e.g., waste removal manifest, CO2 checks).
Establish lab sustainability initiatives and educate members on existing programs.
Coordinate with vendors on strategic offerings.
Qualifications and Experience
Bachelor’s degree required.
At least 3 years of combined experience in a science-related organization or laboratory space, preferably in a collaborative or shared working environment, and in a customer-facing role.
Experience with both academic research and early-stage industry science.
Experience fostering a team and building community.
Strong customer service mindset and verbal and written communication skills to interact with individuals at all levels.
Strong attention to detail and high level of organization; ability to work independently.
Ability to work in a fast-paced environment, multi-task, and prioritize effectively.
Experience and interest in life science business and laboratory operations.
This role is based in Palo Alto but requires 1 day per week at South San Francisco location.
Compensation The expected base hourly wage range for this position is $31.25 to $40.87 USD hourly, plus annual discretionary bonus. This range is an estimate and may vary based on knowledge, experience, education, qualifications, skills, job location, and company compensation practices.
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Primarily based at the Alexandria Center for Life Science – Stanford Research Park, the Coordinator – Community Development will coordinate the day-to-day operations and member/tenant support at Alexandria LaunchLabs in the San Francisco Bay Area and contribute to a range of Alexandria’s Life Science Team’s projects. The candidate will be customer-facing and detail-oriented, interfacing with the dynamic life science and biopharma ecosystem.
Responsibilities Essential Duties and Responsibilities:
Provide exceptional community-building service and customer service for member companies regarding laboratory and site operational needs.
Community Development
Serve as point person to conceive, organize, and implement value-driven social programming and events to foster a vibrant and collaborative community.
Support the Site Head and the Laboratory Operations Director in conceiving, organizing, and implementing value-driven educational and scientific programming, as well as professional development events.
Research potential companies and individuals to include in strategic programming events.
Assist with developing and maintaining a list of key stakeholders in the Stanford University academic and industrial life science ecosystem.
Gather and maintain a list of Stanford University and local ecosystem events that address and support life science entrepreneurship.
Community Administration
Assist the Site Head and the Laboratory Operations Director in their daily roles.
Foster a vibrant and collaborative LaunchLabs community through curating and delivering customer-oriented services.
Organize and deliver programs, including member orientations, lab user meetings, equipment trainings, town halls, and similar meetings.
Draft and publicize community communications, e.g., new member announcements, launch sessions, and other building communications.
Maintain, track, and manage certificates of insurance for all members/tenants, vendors, and contractors.
Oversee onboarding tasks for all new member companies and their personnel, including portal registration, security keycard distribution, welcome package, email, and materials distribution, as well as orientations/trainings.
Oversee offboarding tasks for exiting member companies, and coordinate space reset, including security deactivation, cleaning, and repairs.
Monitor and triage member/tenant requests, including guest registration, facilities issues, and other needs.
Liaise with Alexandria-associated teams and external vendors to resolve on-site issues, including Security, Asset Services, Building Maintenance, and AV/IT.
Provide weekly updates to the Asset Services Team on noteworthy issues.
Code and submit invoices for Asset Director approval as needed (e.g., stock and supplies for member-/tenant-shared areas, reprographics/copier services, courier/messenger services, food and beverage).
Serve as primary contact for on-site Security, Building Maintenance, and day porters during working hours to oversee general site operations, including package management, facilities request triaging, and maintaining office and kitchen supplies.
Scientific Amenities
Support the Laboratory Operations Director with day-to-day management of Alexandria-owned and on-loan lab equipment (e.g., qPCRs, microscopes, freezers, incubators, centrifuges, biosafety cabinets).
Work with the Laboratory Operations Director to implement SOPs and programs for laboratory safety, inventories, audits, permits, hazardous waste disposal, and record maintenance for training, permits, and incidents.
Order, organize, maintain, and stock lab supplies and gases.
Assist as lab operations backup on daily tasks (e.g., waste removal manifest, CO2 checks).
Establish lab sustainability initiatives and educate members on existing programs.
Coordinate with vendors on strategic offerings.
Qualifications and Experience
Bachelor’s degree required.
At least 3 years of combined experience in a science-related organization or laboratory space, preferably in a collaborative or shared working environment, and in a customer-facing role.
Experience with both academic research and early-stage industry science.
Experience fostering a team and building community.
Strong customer service mindset and verbal and written communication skills to interact with individuals at all levels.
Strong attention to detail and high level of organization; ability to work independently.
Ability to work in a fast-paced environment, multi-task, and prioritize effectively.
Experience and interest in life science business and laboratory operations.
This role is based in Palo Alto but requires 1 day per week at South San Francisco location.
Compensation The expected base hourly wage range for this position is $31.25 to $40.87 USD hourly, plus annual discretionary bonus. This range is an estimate and may vary based on knowledge, experience, education, qualifications, skills, job location, and company compensation practices.
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