Duke Department of Population Health Sciences
PATIENT SERVICE ASSOCIATE - PATTERSON PLACE DERMATOLOGY
Duke Department of Population Health Sciences, Durham, North Carolina, United States, 27703
Overview
Work Arrangement Requisition Number: 261520 Regular or Temporary: Regular Location: Durham, NC, US, 27710 Personnel Area: PRMO Date: Sep 26, 2025 At Duke Health, we\'re driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health\'s Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health\'s fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
Coordinate and participate in a variety of duties associated with daily activities in the revenue cycle, including answering telephone calls, taking and delivering messages to physicians, nurses and scheduling. The position also involves customer service, message handling according to practice communication standards, and preparation of clinic visits. Prepare for clinic visits by reviewing next-day patients and completing patient identification, patient check-in/out, charge posting, and cash handling. Report obtained medical information from patients and referring physicians accurately.
Responsibilities of this level include entering pre-visit orders and preparing new patient charts, picking up X-rays, encounter forms, reports, petty cash, and collections bag; filing history sheets and ancillary patient record documentation; returning medical records; attaching reports and required HIPAA/Medicare documents; coordinating distribution, ancillary scheduling and next-day preparation activities; managing patient charts and forms; auditing encounter forms for completeness before batching; scheduling tests and procedures; handling ancillary service requests and referrals; check-in of patients upon arrival; verifying patient information in IDX and updating demographic data; educating patients on required forms and obtaining signatures as required by policy and procedure; processing check-in files and alerts; collecting and posting co-pays and balances due; printing patient chart documents; coordinating labs/procedures; maintaining physician office charts and forms; and ensuring proper encounter form preparation and cash handling.
Coordinate all labs and procedures as requested. Manage all related forms and ensure proper documentation.
Explain billing to patients according to PRMO credit and collection plan. Check-out patients and schedule return appointments by assigning patients to the correct appointment type.
Minimum Qualifications
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual\'s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Education
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
Experience
Minimum of one year of work experience in directly communicating and providing service to patients or the public; preferably in a healthcare-related field. Experience in effectively coordinating multiple tasks or activities.
Degrees, Licensures, Certifications
N/A Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual\'s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Nearest Major Market: Durham Nearest Secondary Market: Raleigh
#J-18808-Ljbffr
Work Arrangement Requisition Number: 261520 Regular or Temporary: Regular Location: Durham, NC, US, 27710 Personnel Area: PRMO Date: Sep 26, 2025 At Duke Health, we\'re driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health\'s Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health\'s fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
Coordinate and participate in a variety of duties associated with daily activities in the revenue cycle, including answering telephone calls, taking and delivering messages to physicians, nurses and scheduling. The position also involves customer service, message handling according to practice communication standards, and preparation of clinic visits. Prepare for clinic visits by reviewing next-day patients and completing patient identification, patient check-in/out, charge posting, and cash handling. Report obtained medical information from patients and referring physicians accurately.
Responsibilities of this level include entering pre-visit orders and preparing new patient charts, picking up X-rays, encounter forms, reports, petty cash, and collections bag; filing history sheets and ancillary patient record documentation; returning medical records; attaching reports and required HIPAA/Medicare documents; coordinating distribution, ancillary scheduling and next-day preparation activities; managing patient charts and forms; auditing encounter forms for completeness before batching; scheduling tests and procedures; handling ancillary service requests and referrals; check-in of patients upon arrival; verifying patient information in IDX and updating demographic data; educating patients on required forms and obtaining signatures as required by policy and procedure; processing check-in files and alerts; collecting and posting co-pays and balances due; printing patient chart documents; coordinating labs/procedures; maintaining physician office charts and forms; and ensuring proper encounter form preparation and cash handling.
Coordinate all labs and procedures as requested. Manage all related forms and ensure proper documentation.
Explain billing to patients according to PRMO credit and collection plan. Check-out patients and schedule return appointments by assigning patients to the correct appointment type.
Minimum Qualifications
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual\'s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Education
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
Experience
Minimum of one year of work experience in directly communicating and providing service to patients or the public; preferably in a healthcare-related field. Experience in effectively coordinating multiple tasks or activities.
Degrees, Licensures, Certifications
N/A Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual\'s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Nearest Major Market: Durham Nearest Secondary Market: Raleigh
#J-18808-Ljbffr