Duke Clinical Research Institute
PATIENT SERVICE ASSOCIATE - PATTERSON PLACE DERMATOLOGY
Duke Clinical Research Institute, Durham, North Carolina, United States, 27703
Overview
At Duke Health, we\'re driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health\'s Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health\'s fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions. Responsibilities
Coordinate and participate in a variety of duties associated with daily activities including answering telephone, taking and delivering messages to physicians, nurses and scheduling; providing customer service; clinic preparation; and disseminating messages according to practice communication standards. Prepare for clinic visits by reviewing next day patients and completing patient identification, check-in/out, charge posting, and cash handling. Report obtained medical information from patients and referring physicians accurately. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, encounter forms, reports, petty cash, and collections bag. File history sheets, ancillary patient record documentation; return medical records; attach reports and HIPAA/Medicare documents to distribution, scheduling and next-day preparation activities. Manage encounter forms, investigate and account for missing encounters, enter the primary care physician or referring physician information and schedule tests and procedures; copy, file and distribute insurance preparation and referrals management. Check-in patients upon arrival; identify correct patient information in IDX; verify demographic data; edit IDX as needed; accurately identify the correct account for patient visit; present and educate patients on required forms and obtain signatures as required by policy and procedure. Complete IDX check-in files and manage all appropriate alerts; collect and post co-payments and balances on accounts due; imprint patient-specific chart documents and cards as indicated by procedure. Coordinate labs/procedures as requested; maintain private physician office charts and forms; audit encounter forms for completeness before batching; batch encounter forms or charge posting in IDX. Schedule tests and procedures; complete and distribute ancillary service request policies; determine the amount of cash to be collected based on insurance questions; explain billing to patients according to PRMO credit and collection plan. Check-out patients and schedule return appointments into the correct appointment type. Minimum Qualifications
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual\'s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that flourishes when the rich diversity of our perspectives, backgrounds, and experiences is present. All members of the community feel secure and welcome; all voices are heard. Essential Physical Job Functions: Certain jobs at Duke University and Duke Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Education
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education. Experience
Minimum of one year of work experience in directly communicating and providing service to patients or the public; preferably in a healthcare-related field. Experience coordinating multiple tasks or activities. Degrees, Licenses, Certifications
N/A
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At Duke Health, we\'re driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health\'s Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health\'s fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions. Responsibilities
Coordinate and participate in a variety of duties associated with daily activities including answering telephone, taking and delivering messages to physicians, nurses and scheduling; providing customer service; clinic preparation; and disseminating messages according to practice communication standards. Prepare for clinic visits by reviewing next day patients and completing patient identification, check-in/out, charge posting, and cash handling. Report obtained medical information from patients and referring physicians accurately. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, encounter forms, reports, petty cash, and collections bag. File history sheets, ancillary patient record documentation; return medical records; attach reports and HIPAA/Medicare documents to distribution, scheduling and next-day preparation activities. Manage encounter forms, investigate and account for missing encounters, enter the primary care physician or referring physician information and schedule tests and procedures; copy, file and distribute insurance preparation and referrals management. Check-in patients upon arrival; identify correct patient information in IDX; verify demographic data; edit IDX as needed; accurately identify the correct account for patient visit; present and educate patients on required forms and obtain signatures as required by policy and procedure. Complete IDX check-in files and manage all appropriate alerts; collect and post co-payments and balances on accounts due; imprint patient-specific chart documents and cards as indicated by procedure. Coordinate labs/procedures as requested; maintain private physician office charts and forms; audit encounter forms for completeness before batching; batch encounter forms or charge posting in IDX. Schedule tests and procedures; complete and distribute ancillary service request policies; determine the amount of cash to be collected based on insurance questions; explain billing to patients according to PRMO credit and collection plan. Check-out patients and schedule return appointments into the correct appointment type. Minimum Qualifications
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual\'s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that flourishes when the rich diversity of our perspectives, backgrounds, and experiences is present. All members of the community feel secure and welcome; all voices are heard. Essential Physical Job Functions: Certain jobs at Duke University and Duke Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Education
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education. Experience
Minimum of one year of work experience in directly communicating and providing service to patients or the public; preferably in a healthcare-related field. Experience coordinating multiple tasks or activities. Degrees, Licenses, Certifications
N/A
#J-18808-Ljbffr