Sherwin-Williams
Retail Customer Service Representative
Sherwin-Williams, Schenectady, New York, United States, 12309
This role is crucial to our retail success. As a Customer Service Representative, you will engage with both wholesale and retail customers to understand their needs, answer inquiries regarding Sherwin-Williams products, and recommend suitable solutions. You will also swiftly address any customer concerns, ensuring maximum satisfaction while staying informed about product features to maintain our high quality and visual standards.
Your responsibilities will involve direct contact with customers and access to cash, personal information, store merchandise, and electronic equipment, which may be supervised or unsupervised. Consequently, a review of criminal history is necessary to safeguard our business and protect the well-being of customers and employees.
The selected candidate will work at Store #5438, located at 1702 State Street, Schenectady NY 12304, and may also be required to work at other locations within a 30-mile radius. This position offers health benefits, including medical, dental, and vision coverage; Flexible Spending Accounts; disability coverage; retirement and savings options; and more. Additional perks include a generous leave package, which covers personal leave, parental leave, medical leave, and vacation time.
At Sherwin-Williams, we aim to inspire and elevate the world through our products. Your skills and passion contribute significantly to our purpose and the positive results we achieve for our customers and the business alike. We prioritize our team’s stability and growth, offering opportunities to enhance your career and well-being.
Steps to Apply:
Online Application:
Visit our Careers page to find roles that interest you. Set aside 15 minutes to create your profile. Digital Interview:
Qualified candidates will be invited to complete a video interview via our partner, HireVue, including behavioral-based questions, at your convenience within 7 days of receiving the invitation. In-Store Interview:
Top candidates will be invited for an in-store interview with our recruitment team. We care about the health and financial well-being of our employees and their families, offering world-class benefits. Compensation is determined by various factors, and we respect legal considerations regarding employment opportunities for applicants with a criminal record. Sherwin-Williams is an Equal Employment Opportunity employer, and we encourage diversity in our workforce. You can expect that qualified candidates will receive fair consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, or any other consideration prohibited by law. Your Key Responsibilities Include: Ensuring high levels of customer satisfaction through outstanding sales service. Assisting customers both in-person and over the phone by determining needs and suggesting products and services. Building trusting relationships with our wholesale and retail customers. Processing sales transactions accurately in line with company policies. Meeting sales goals consistently on a monthly, quarterly, and yearly basis. Maintaining organized work order files and formulas. Retrieving products from the sales floor or warehouse as necessary. Mixing and tinting products to meet customer specifications. Restocking shelves and setting up attractive displays. Keeping store equipment clean and in good condition. Handling the loading and unloading of delivery trucks. Assisting with deliveries when required. Maintaining organized and presentable assigned areas. Staying knowledgeable about available products and options. Following inventory control procedures. Proposing methods to enhance sales. Minimum Requirements: Must be at least 18 years of age. Must be authorized to work legally in the country without sponsorship. A valid, unrestricted Driver's License is required. Physical capability to lift and carry up to 50 lbs. regularly and up to 70 lbs. on occasion. Willingness to work all scheduled hours, including evenings and weekends. If a current employee, must have at least a 'meets expectations' rating on your last performance review and completion of required eLearning courses. Preferred Qualifications: High School diploma or GED. At least one year of experience in delivery, retail, or customer service. Previous experience in selling paint or related products. Familiarity with tinting and mixing equipment. Ability to communicate in more than one language is a plus, particularly Spanish.
Visit our Careers page to find roles that interest you. Set aside 15 minutes to create your profile. Digital Interview:
Qualified candidates will be invited to complete a video interview via our partner, HireVue, including behavioral-based questions, at your convenience within 7 days of receiving the invitation. In-Store Interview:
Top candidates will be invited for an in-store interview with our recruitment team. We care about the health and financial well-being of our employees and their families, offering world-class benefits. Compensation is determined by various factors, and we respect legal considerations regarding employment opportunities for applicants with a criminal record. Sherwin-Williams is an Equal Employment Opportunity employer, and we encourage diversity in our workforce. You can expect that qualified candidates will receive fair consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, or any other consideration prohibited by law. Your Key Responsibilities Include: Ensuring high levels of customer satisfaction through outstanding sales service. Assisting customers both in-person and over the phone by determining needs and suggesting products and services. Building trusting relationships with our wholesale and retail customers. Processing sales transactions accurately in line with company policies. Meeting sales goals consistently on a monthly, quarterly, and yearly basis. Maintaining organized work order files and formulas. Retrieving products from the sales floor or warehouse as necessary. Mixing and tinting products to meet customer specifications. Restocking shelves and setting up attractive displays. Keeping store equipment clean and in good condition. Handling the loading and unloading of delivery trucks. Assisting with deliveries when required. Maintaining organized and presentable assigned areas. Staying knowledgeable about available products and options. Following inventory control procedures. Proposing methods to enhance sales. Minimum Requirements: Must be at least 18 years of age. Must be authorized to work legally in the country without sponsorship. A valid, unrestricted Driver's License is required. Physical capability to lift and carry up to 50 lbs. regularly and up to 70 lbs. on occasion. Willingness to work all scheduled hours, including evenings and weekends. If a current employee, must have at least a 'meets expectations' rating on your last performance review and completion of required eLearning courses. Preferred Qualifications: High School diploma or GED. At least one year of experience in delivery, retail, or customer service. Previous experience in selling paint or related products. Familiarity with tinting and mixing equipment. Ability to communicate in more than one language is a plus, particularly Spanish.