NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
FULL-TIME (35 - 40 HRS) - ASSET PROTECTION/SAFETY INVESTIGATOR - HOME STORE - NA
NAVY EXCHANGE SERVICE COMMAND (NEXCOM), San Diego, California, United States, 92189
Overview
Come work for us as a FEDERAL EMPLOYEE and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active-duty military, retirees, reservists and their families. Job Summary Responsible for the protection of Navy Exchange assets through investigative strategies and the auditing of controls designed to prevent and minimize loss potential. Duties And Responsibilities
Maintains surveillance throughout the Navy Exchange facilities as assigned to identify and detect suspicious activity contributing to both external and internal losses. Utilizes various surveillance techniques including overt and covert Closed Circuit Television systems. Detects and detains individuals suspected of shoplifting in accordance with NEXCOM Loss Prevention Safety (LPS) policies, procedures and standards. Investigates other suspected incidents of fraud, waste and abuse as directed. Prepares case reports, investigative notes and processes evidence in accordance with NEXCOM LPS standards. Conducts audits of cash registers, cash offices, retail inventory controls and service operations as directed by the Loss Prevention Safety Manager or Supervisor. Performs investigative research of cash variances and suspicious register transactions using ASPECT Point of Sale Exception Reporting Systems, the In-Store Processor and other investigative tools. Conducts accident investigations involving associates and customers, including report writing and obtaining photographic evidence as necessary, in accordance with NEXCOM guidelines. Maintains absolute confidentiality of all investigative research and case information. Maintains physical security of NEX facilities, adhering to opening/closing procedures, key controls, Electronic Article Surveillance, and intrusion detection response procedures. Maintains fire safety controls and conducts inspections of fire suppression systems, emergency equipment and potential workplace hazards. Provides assistance to management in evacuations of NEX facilities and the implementation of mandated Force Protection/Anti-Terrorist measures. Monitors Known Theft evidence, Lost & Found programs and Access Control policies specific to the assigned Navy Exchange facilities. Assists with the destruction and disposal of merchandise marked to zero in accordance with NEXCOM policies. Testifies as necessary in criminal and civil court proceedings, including Military Courts Martial and other military command disciplinary proceedings and administrative hearings. Adheres to prescribed work schedules as determined to be in the best interest of the NEX. Maintains a professional image and demeanor in appearance and communications at all times. Maintains the department dress code as prescribed by the Loss Prevention Safety Manager or Supervisor based on assigned duties. Promotes and adheres to NEXCOM LPS programs such as Civil Recovery, YES for juvenile shoplifters, Code Adam and the IDEAS Reward Program. Maintains knowledge of factors contributing to inventory shrinkage in high shrink departments and current strategies to address shrinkage concerns. Assists with LPS training and awareness initiatives for NEX associates. Performs other related administrative/investigative duties as assigned. Candidates must be eligible for and obtain a Secret Clearance within 6 months of appointment; failure to obtain will result in termination. Benefits
By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere: PAID ANNUAL AND SICK LEAVE MEDICAL/DENTAL INSURANCE FLEXIBLE SPENDING ACCOUNT PENSION PLAN 401k SAVINGS PLAN LIFE INSURANCE TAX FREE SHOPPING PRIVILEGES This position may work across multiple locations based on business needs. The initial assignment will be in the Home Store. U.S. Citizenship Required Qualifications
General Experience 1-year responsible experience in clerical office or retail sales/store work of any kind which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. Specialized Experience 1 year experience which clearly demonstrated knowledge of general law enforcement methods and techniques or experience in investigative-type work involving protection of property, equipment or materials and person-to-person relationships in maintaining various rules and regulations. Substitution Of Education For Experience For 2 years' experience, 1 year of academic study above high school level (including 6 semester hours in policy administration, police law, evidence, investigation, criminology, law enforcement or similar subjects) may be substituted for each year of experience. Primary Location United States-California-San Diego Organization San Diego Home Store Schedule Full-Time (35+ hours) Unposting Date Sep 20, 2025, 11:59:00 AM
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Come work for us as a FEDERAL EMPLOYEE and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active-duty military, retirees, reservists and their families. Job Summary Responsible for the protection of Navy Exchange assets through investigative strategies and the auditing of controls designed to prevent and minimize loss potential. Duties And Responsibilities
Maintains surveillance throughout the Navy Exchange facilities as assigned to identify and detect suspicious activity contributing to both external and internal losses. Utilizes various surveillance techniques including overt and covert Closed Circuit Television systems. Detects and detains individuals suspected of shoplifting in accordance with NEXCOM Loss Prevention Safety (LPS) policies, procedures and standards. Investigates other suspected incidents of fraud, waste and abuse as directed. Prepares case reports, investigative notes and processes evidence in accordance with NEXCOM LPS standards. Conducts audits of cash registers, cash offices, retail inventory controls and service operations as directed by the Loss Prevention Safety Manager or Supervisor. Performs investigative research of cash variances and suspicious register transactions using ASPECT Point of Sale Exception Reporting Systems, the In-Store Processor and other investigative tools. Conducts accident investigations involving associates and customers, including report writing and obtaining photographic evidence as necessary, in accordance with NEXCOM guidelines. Maintains absolute confidentiality of all investigative research and case information. Maintains physical security of NEX facilities, adhering to opening/closing procedures, key controls, Electronic Article Surveillance, and intrusion detection response procedures. Maintains fire safety controls and conducts inspections of fire suppression systems, emergency equipment and potential workplace hazards. Provides assistance to management in evacuations of NEX facilities and the implementation of mandated Force Protection/Anti-Terrorist measures. Monitors Known Theft evidence, Lost & Found programs and Access Control policies specific to the assigned Navy Exchange facilities. Assists with the destruction and disposal of merchandise marked to zero in accordance with NEXCOM policies. Testifies as necessary in criminal and civil court proceedings, including Military Courts Martial and other military command disciplinary proceedings and administrative hearings. Adheres to prescribed work schedules as determined to be in the best interest of the NEX. Maintains a professional image and demeanor in appearance and communications at all times. Maintains the department dress code as prescribed by the Loss Prevention Safety Manager or Supervisor based on assigned duties. Promotes and adheres to NEXCOM LPS programs such as Civil Recovery, YES for juvenile shoplifters, Code Adam and the IDEAS Reward Program. Maintains knowledge of factors contributing to inventory shrinkage in high shrink departments and current strategies to address shrinkage concerns. Assists with LPS training and awareness initiatives for NEX associates. Performs other related administrative/investigative duties as assigned. Candidates must be eligible for and obtain a Secret Clearance within 6 months of appointment; failure to obtain will result in termination. Benefits
By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere: PAID ANNUAL AND SICK LEAVE MEDICAL/DENTAL INSURANCE FLEXIBLE SPENDING ACCOUNT PENSION PLAN 401k SAVINGS PLAN LIFE INSURANCE TAX FREE SHOPPING PRIVILEGES This position may work across multiple locations based on business needs. The initial assignment will be in the Home Store. U.S. Citizenship Required Qualifications
General Experience 1-year responsible experience in clerical office or retail sales/store work of any kind which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. Specialized Experience 1 year experience which clearly demonstrated knowledge of general law enforcement methods and techniques or experience in investigative-type work involving protection of property, equipment or materials and person-to-person relationships in maintaining various rules and regulations. Substitution Of Education For Experience For 2 years' experience, 1 year of academic study above high school level (including 6 semester hours in policy administration, police law, evidence, investigation, criminology, law enforcement or similar subjects) may be substituted for each year of experience. Primary Location United States-California-San Diego Organization San Diego Home Store Schedule Full-Time (35+ hours) Unposting Date Sep 20, 2025, 11:59:00 AM
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