RigelSky Inc
Overview
Role: Product Manager
Location: Miami FL.
Duration: Contract
Core Responsibilities
Product Backlog Management
Maintain and prioritize the product backlog in collaboration with Princess Client stakeholders.
Facilitate backlog grooming sessions and ensure clarity of requirements for development teams.
Align ticket prioritization with business impact and delivery timelines.
Ticket Triaging & Coordination
Serve as the initial point of contact for incoming tickets via JIRA, ServiceNow, and email.
Triage and assign tickets to appropriate teams (development, support, infrastructure).
Monitor ticket queues and ensure timely resolution of incidents and requests.
Quality Assurance (QA)
Define and execute QA strategies for enhancements and fixes.
Conduct functional and regression testing across online, batch, and XML-based applications.
Collaborate with developers to validate fixes and ensure production readiness.
Document test cases, results, and defects in alignment with client standards.
Stakeholder Engagement
Interface with subject matter experts (SMEs), business users, and application owners to validate requirements and clarify issues.
Provide regular updates to project managers and leadership on ticket status, QA outcomes, and delivery progress.
Reporting & Metrics
Track and report KPIs and SLAs related to ticket resolution and QA effectiveness.
Maintain dashboards and logs for transparency and governance.
Tools & Environment
Utilize Power BI, ServiceNow, SQL databases, and VPN connectivity for collaboration.
Record time and effort in the PPM tool Clarity for work capitalization and prioritization.
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Location: Miami FL.
Duration: Contract
Core Responsibilities
Product Backlog Management
Maintain and prioritize the product backlog in collaboration with Princess Client stakeholders.
Facilitate backlog grooming sessions and ensure clarity of requirements for development teams.
Align ticket prioritization with business impact and delivery timelines.
Ticket Triaging & Coordination
Serve as the initial point of contact for incoming tickets via JIRA, ServiceNow, and email.
Triage and assign tickets to appropriate teams (development, support, infrastructure).
Monitor ticket queues and ensure timely resolution of incidents and requests.
Quality Assurance (QA)
Define and execute QA strategies for enhancements and fixes.
Conduct functional and regression testing across online, batch, and XML-based applications.
Collaborate with developers to validate fixes and ensure production readiness.
Document test cases, results, and defects in alignment with client standards.
Stakeholder Engagement
Interface with subject matter experts (SMEs), business users, and application owners to validate requirements and clarify issues.
Provide regular updates to project managers and leadership on ticket status, QA outcomes, and delivery progress.
Reporting & Metrics
Track and report KPIs and SLAs related to ticket resolution and QA effectiveness.
Maintain dashboards and logs for transparency and governance.
Tools & Environment
Utilize Power BI, ServiceNow, SQL databases, and VPN connectivity for collaboration.
Record time and effort in the PPM tool Clarity for work capitalization and prioritization.
#J-18808-Ljbffr