HCL Global Systems
Overview
Product Manager
Miami FL (onsite/Hybrid)
Number of days onsite – 3 – 4 days
Primary Objective To support backlog management, ticket prioritization, and quality assurance across ResX applications and enhancements, enabling efficient delivery and improved system reliability under a T&M model.
Core Responsibilities
Product Backlog Management: Maintain and prioritize the product backlog in collaboration with Princess Client stakeholders. Facilitate backlog grooming sessions and ensure clarity of requirements for development teams. Align ticket prioritization with business impact and delivery timelines.
Ticket Triaging & Coordination: Serve as the initial point of contact for incoming tickets via JIRA, ServiceNow, and email. Triage and assign tickets to appropriate teams (development, support, infrastructure). Monitor ticket queues and ensure timely resolution of incidents and requests.
Quality Assurance (QA): Define and execute QA strategies for enhancements and fixes. Conduct functional and regression testing across online, batch, and XML-based applications. Collaborate with developers to validate fixes and ensure production readiness. Document test cases, results, and defects in alignment with client standards.
Stakeholder Engagement: Interface with subject matter experts (SMEs), business users, and application owners to validate requirements and clarify issues. Provide regular updates to project managers and leadership on ticket status, QA outcomes, and delivery progress.
Reporting & Metrics: Track and report KPIs and SLAs related to ticket resolution and QA effectiveness. Maintain dashboards and logs for transparency and governance.
Tools & Environment: Utilize Power BI, ServiceNow, SQL databases, and VPN connectivity for collaboration. Record time and effort in the PPM tool Clarity for work capitalization and prioritization.
Must Have Skills
Skill 1 Yrs of Exp Product management
Skill 2 Yrs of Exp Mainframe
Skill 3 Yrs of Exp Stakeholder engagement
Good To Have Skills
Skill 1 Yrs of Exp Business Analysis
Skill 2 Yrs of Exp QA
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Miami FL (onsite/Hybrid)
Number of days onsite – 3 – 4 days
Primary Objective To support backlog management, ticket prioritization, and quality assurance across ResX applications and enhancements, enabling efficient delivery and improved system reliability under a T&M model.
Core Responsibilities
Product Backlog Management: Maintain and prioritize the product backlog in collaboration with Princess Client stakeholders. Facilitate backlog grooming sessions and ensure clarity of requirements for development teams. Align ticket prioritization with business impact and delivery timelines.
Ticket Triaging & Coordination: Serve as the initial point of contact for incoming tickets via JIRA, ServiceNow, and email. Triage and assign tickets to appropriate teams (development, support, infrastructure). Monitor ticket queues and ensure timely resolution of incidents and requests.
Quality Assurance (QA): Define and execute QA strategies for enhancements and fixes. Conduct functional and regression testing across online, batch, and XML-based applications. Collaborate with developers to validate fixes and ensure production readiness. Document test cases, results, and defects in alignment with client standards.
Stakeholder Engagement: Interface with subject matter experts (SMEs), business users, and application owners to validate requirements and clarify issues. Provide regular updates to project managers and leadership on ticket status, QA outcomes, and delivery progress.
Reporting & Metrics: Track and report KPIs and SLAs related to ticket resolution and QA effectiveness. Maintain dashboards and logs for transparency and governance.
Tools & Environment: Utilize Power BI, ServiceNow, SQL databases, and VPN connectivity for collaboration. Record time and effort in the PPM tool Clarity for work capitalization and prioritization.
Must Have Skills
Skill 1 Yrs of Exp Product management
Skill 2 Yrs of Exp Mainframe
Skill 3 Yrs of Exp Stakeholder engagement
Good To Have Skills
Skill 1 Yrs of Exp Business Analysis
Skill 2 Yrs of Exp QA
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