ALO
Overview
The Sales & Service Lead is integral to elevating the guest experience at Alo Yoga. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-led environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers. Responsibilities
Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching Continue to build the client relationship daily with our customers Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized performance Demonstrate strong business acumen by leveraging metrics to support business-driving strategies Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests Lead by example and inspire staff in daily operations and guest experience Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent Use company performance tools to evaluate each operations associate and provide constant feedback to drive growth in partnership with the store leader Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and well-executed business operations Execute company-level operations-focused directives, projects and initiatives, in partnership with the Sales & Service Manager Qualifications
2+ years of prior work experience in a client-centric, sales environment Proven leadership capabilities with excellent decision making Values feedback, receptive to receiving feedback and eager to provide feedback High energy, upbeat and enthusiastic with the ability to integrate fun and work Self-motivated with a desire to achieve results and excel individually and as a team Excellent interpersonal and written communication skills Aligns with and embodies Alo’s guiding principles Job Level: Associate Employment Type & Scheduling
The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and to work variable shifts including peak days and weekends. All employees are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving through the end of the holiday season (the 1st week of January). Perks
Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves Competitive medical, dental and vision plan options, and enhanced benefits including free virtual mental health providers and new parent support 401K with company matching Monthly Store Incentives Clothing Allowance Free yoga classes at any of our Sanctuaries For CA residents, Job Applicant Privacy Policy HERE.
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The Sales & Service Lead is integral to elevating the guest experience at Alo Yoga. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-led environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers. Responsibilities
Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching Continue to build the client relationship daily with our customers Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized performance Demonstrate strong business acumen by leveraging metrics to support business-driving strategies Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests Lead by example and inspire staff in daily operations and guest experience Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent Use company performance tools to evaluate each operations associate and provide constant feedback to drive growth in partnership with the store leader Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and well-executed business operations Execute company-level operations-focused directives, projects and initiatives, in partnership with the Sales & Service Manager Qualifications
2+ years of prior work experience in a client-centric, sales environment Proven leadership capabilities with excellent decision making Values feedback, receptive to receiving feedback and eager to provide feedback High energy, upbeat and enthusiastic with the ability to integrate fun and work Self-motivated with a desire to achieve results and excel individually and as a team Excellent interpersonal and written communication skills Aligns with and embodies Alo’s guiding principles Job Level: Associate Employment Type & Scheduling
The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and to work variable shifts including peak days and weekends. All employees are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving through the end of the holiday season (the 1st week of January). Perks
Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves Competitive medical, dental and vision plan options, and enhanced benefits including free virtual mental health providers and new parent support 401K with company matching Monthly Store Incentives Clothing Allowance Free yoga classes at any of our Sanctuaries For CA residents, Job Applicant Privacy Policy HERE.
#J-18808-Ljbffr