Rx.Health (Commure Engage)
Operations Manager, Ambient Launch (West Coast)
Rx.Health (Commure Engage), Mountain View, California, us, 94039
Overview
Operations Manager, Ambient Launch (West Coast) role at Rx.Health (Commure Engage). This position focuses on leading end-to-end onboarding and adoption of the Scribe AI medical documentation product, ensuring a seamless implementation for healthcare customers. What Youll Do
Lead end-to-end implementation projects, from contract close to go-live, ensuring timelines, milestones, and deliverables are met. Develop and maintain detailed project plans, status updates, and risk mitigation strategies. Own and track the success of the implementation via OKRs, such as percentage of on-time launches and percentage of WAUs. Serve as the primary point of contact for customer stakeholders during the implementation process. Partner with internal teams (Product, Engineering, Sales) to address customer needs and feedback. Oversee system configuration, integration, and testing, aligning with customer workflows and technical environments. Deliver customized training sessions for end-users to drive early adoption of Scribe. Gather feedback during implementation to identify areas for process improvement. Collaborate with Product and Engineering to resolve technical issues and share insights for future enhancements. Proactively identify and mitigate project risks, escalating as needed to leadership and internal teams. Create and maintain implementation documentation, best practices, and process improvements. Drive continuous improvement of implementation processes based on metrics and feedback. Mentor junior team members and facilitate knowledge sharing across the organization. What You Have
Bachelor's degree in Healthcare Administration, Business, Mathematics, Biology, or related technical field. 5-7+ years of experience in SaaS implementation, project management, or related roles, preferably in the healthcare industry. Strong understanding of healthcare workflows and EHR systems. Proficiency in SQL is required. High level of agency and intellectual curiosity, with attention to detail and the ability to thrive in a fast-paced startup environment. Exceptional organizational skills with the ability to manage multiple projects simultaneously and prioritize effectively. Technical proficiency, including experience with data analysis and API integrations. Excellent written and verbal communication skills. Experience managing internal and external stakeholders and the ability to influence without authority. Ability to navigate complex challenges, analyze root causes, and deliver practical solutions for customers and the company. Proactive mindset with a focus on driving results and resolving issues without unnecessary delays. Familiarity with AI-driven solutions or medical documentation workflows is a strong plus. Proficiency in Retool is a plus. PMP or other project management certifications are a plus. Experience in prompt engineering is a bonus. Ability to travel up to 30% for on-site client engagement. About Commure + Athelas
Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in
@getathelas.com ,
@commure.com
or
@augmedix.com . Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organizations information security policies, to include protecting assets from unauthorized access, disclosure, modification, destruction or interference, and will report any confirmed or potential risks to the information security office. Employees will attest to these requirements upon hire and annually. Compensation
Compensation Range: $80K - $120K Location
Mountain View, CA (on-site required) Senior/Employment Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industry: Hospitals and Health Care
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Operations Manager, Ambient Launch (West Coast) role at Rx.Health (Commure Engage). This position focuses on leading end-to-end onboarding and adoption of the Scribe AI medical documentation product, ensuring a seamless implementation for healthcare customers. What Youll Do
Lead end-to-end implementation projects, from contract close to go-live, ensuring timelines, milestones, and deliverables are met. Develop and maintain detailed project plans, status updates, and risk mitigation strategies. Own and track the success of the implementation via OKRs, such as percentage of on-time launches and percentage of WAUs. Serve as the primary point of contact for customer stakeholders during the implementation process. Partner with internal teams (Product, Engineering, Sales) to address customer needs and feedback. Oversee system configuration, integration, and testing, aligning with customer workflows and technical environments. Deliver customized training sessions for end-users to drive early adoption of Scribe. Gather feedback during implementation to identify areas for process improvement. Collaborate with Product and Engineering to resolve technical issues and share insights for future enhancements. Proactively identify and mitigate project risks, escalating as needed to leadership and internal teams. Create and maintain implementation documentation, best practices, and process improvements. Drive continuous improvement of implementation processes based on metrics and feedback. Mentor junior team members and facilitate knowledge sharing across the organization. What You Have
Bachelor's degree in Healthcare Administration, Business, Mathematics, Biology, or related technical field. 5-7+ years of experience in SaaS implementation, project management, or related roles, preferably in the healthcare industry. Strong understanding of healthcare workflows and EHR systems. Proficiency in SQL is required. High level of agency and intellectual curiosity, with attention to detail and the ability to thrive in a fast-paced startup environment. Exceptional organizational skills with the ability to manage multiple projects simultaneously and prioritize effectively. Technical proficiency, including experience with data analysis and API integrations. Excellent written and verbal communication skills. Experience managing internal and external stakeholders and the ability to influence without authority. Ability to navigate complex challenges, analyze root causes, and deliver practical solutions for customers and the company. Proactive mindset with a focus on driving results and resolving issues without unnecessary delays. Familiarity with AI-driven solutions or medical documentation workflows is a strong plus. Proficiency in Retool is a plus. PMP or other project management certifications are a plus. Experience in prompt engineering is a bonus. Ability to travel up to 30% for on-site client engagement. About Commure + Athelas
Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in
@getathelas.com ,
@commure.com
or
@augmedix.com . Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organizations information security policies, to include protecting assets from unauthorized access, disclosure, modification, destruction or interference, and will report any confirmed or potential risks to the information security office. Employees will attest to these requirements upon hire and annually. Compensation
Compensation Range: $80K - $120K Location
Mountain View, CA (on-site required) Senior/Employment Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industry: Hospitals and Health Care
#J-18808-Ljbffr