Commure
Operations Manager, Ambient Launch (West Coast)
Commure, Mountain View, California, us, 94039
Overview
Operations Manager, Ambient Launch (West Coast) at Commure + Athelas. We are transforming healthcare with our AI medical scribe product, Scribe, and seek an experienced Launch Manager to ensure successful onboarding and adoption of the solution for healthcare customers. This position requires 5 days on-site in Mountain View, CA. Base pay range
$80,000.00/yr - $120,000.00/yr What You’ll Do
Lead end-to-end implementation projects from contract close to go-live, ensuring timelines, milestones, and deliverables are met. Develop and maintain detailed project plans, status updates, and risk mitigation strategies. Own and track the success of the implementation via OKRs (e.g., on-time launches, WAUs). Serve as the primary point of contact for customer stakeholders during the implementation process. Partner with internal teams (Product, Engineering, Sales) to address customer needs and feedback. Oversee system configuration, integration, and testing, ensuring alignment with customer workflows and technical environments. Deliver customized training sessions for end-users to promote early adoption of Scribe. Gather feedback to identify areas for process improvement; share insights with product teams. Identify and mitigate project risks, escalating to leadership when needed. Create and maintain implementation documentation, best practices, and process improvements. Collaborate with Product and Engineering teams to resolve technical issues during implementation. Drive continuous improvement of implementation processes based on metrics and feedback. Contribute to designing scalable systems and processes; mentor junior team members. What You Have Bachelor's degree in Healthcare Administration, Business, Mathematics, Biology, or related technical field. 5-7+ years of experience in SaaS implementation, project management, or related roles, preferably in the healthcare industry. Strong understanding of healthcare workflows and EHR systems. Proficiency in SQL is required. Ability to thrive in a fast-paced startup environment with high agency and attention to detail. Excellent organizational skills with the ability to manage multiple projects simultaneously. Technical proficiency, including data analysis and API integrations. Excellent written and verbal communication skills; ability to influence stakeholders. Ability to navigate complex challenges, analyze root causes, and deliver practical solutions. Proactive mindset focused on driving results and timely issue resolution. Familiarity with AI-driven solutions or medical documentation workflows is a plus. Proficiency in Retool is a plus; PMP or other project management certifications are a plus. Experience in prompt engineering is a bonus. Ability to travel up to 30% for on-site client engagement. Commure + Athelas is committed to creating a diverse team and providing reasonable accommodations to all applicants throughout the application process. Please note that official communications will come from email addresses ending in getathelas.com, commure.com, or augmedix.com. Emails from other domains are not affiliated with our organization. Compensation Range: $80K - $120K
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Operations Manager, Ambient Launch (West Coast) at Commure + Athelas. We are transforming healthcare with our AI medical scribe product, Scribe, and seek an experienced Launch Manager to ensure successful onboarding and adoption of the solution for healthcare customers. This position requires 5 days on-site in Mountain View, CA. Base pay range
$80,000.00/yr - $120,000.00/yr What You’ll Do
Lead end-to-end implementation projects from contract close to go-live, ensuring timelines, milestones, and deliverables are met. Develop and maintain detailed project plans, status updates, and risk mitigation strategies. Own and track the success of the implementation via OKRs (e.g., on-time launches, WAUs). Serve as the primary point of contact for customer stakeholders during the implementation process. Partner with internal teams (Product, Engineering, Sales) to address customer needs and feedback. Oversee system configuration, integration, and testing, ensuring alignment with customer workflows and technical environments. Deliver customized training sessions for end-users to promote early adoption of Scribe. Gather feedback to identify areas for process improvement; share insights with product teams. Identify and mitigate project risks, escalating to leadership when needed. Create and maintain implementation documentation, best practices, and process improvements. Collaborate with Product and Engineering teams to resolve technical issues during implementation. Drive continuous improvement of implementation processes based on metrics and feedback. Contribute to designing scalable systems and processes; mentor junior team members. What You Have Bachelor's degree in Healthcare Administration, Business, Mathematics, Biology, or related technical field. 5-7+ years of experience in SaaS implementation, project management, or related roles, preferably in the healthcare industry. Strong understanding of healthcare workflows and EHR systems. Proficiency in SQL is required. Ability to thrive in a fast-paced startup environment with high agency and attention to detail. Excellent organizational skills with the ability to manage multiple projects simultaneously. Technical proficiency, including data analysis and API integrations. Excellent written and verbal communication skills; ability to influence stakeholders. Ability to navigate complex challenges, analyze root causes, and deliver practical solutions. Proactive mindset focused on driving results and timely issue resolution. Familiarity with AI-driven solutions or medical documentation workflows is a plus. Proficiency in Retool is a plus; PMP or other project management certifications are a plus. Experience in prompt engineering is a bonus. Ability to travel up to 30% for on-site client engagement. Commure + Athelas is committed to creating a diverse team and providing reasonable accommodations to all applicants throughout the application process. Please note that official communications will come from email addresses ending in getathelas.com, commure.com, or augmedix.com. Emails from other domains are not affiliated with our organization. Compensation Range: $80K - $120K
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