RBC
Associate Director, Rates & Credit Front Office Support SME
RBC, New York, New York, us, 10261
Overview
We are seeking an experienced and highly motivated Production Services Leader in the fast-paced Capital Markets, QTS, Fixed Income Production Application Support team. This position will own delivery of Production Application Support services to the Fixed Income Trading Floor, leveraging ITIL service management principles of Event, Incident, Problem and Change management and serve as primary escalation point for any issues impacting the production environment. The ideal candidate should have strong capital markets experience and serve as face-off to CM Business, Development, and Infrastructure teams.
Responsibilities
Lead a team of production support analysts in the United States providing world class High-Touch Trading Floor Support to the Fixed Income Rates, and Credits Desks, ensuring the highest levels of service
Operate as a Player/Coach, bringing to the table a mix of hands-on technical and business knowledge, people leadership, project and communication skills, developing deep knowledge of applications, architecture, up and downstream flows
Manage Production, acting as an escalation point for operational teams leading in incident response, problem management, and root cause analysis
Be a self-starter, owning day-to-day operational support services, driving production stability, reliability and service excellence
Employ a data-driven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement
Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure
Drive efficiencies through the implementation of tools and process improvements
Provide leadership and subject matter expertise to team members; own the IT Support relationship with the Trading desks and aligned function
Qualifications
Must Have: 5-7 years’ experience in IT with strong knowledge of Capital Markets including Fixed Income Products (FX, Cash, Derivatives, Structured Products, Commodities and Futures); hands-on knowledge of the full Fixed Income trading lifecycle (Market, Client and Reference data, Pricing, booking, execution, live risk, market risk, clearing and settlement flows)
Must Have: 5-7 Supervisory / Management / team leadership experience in technology support of Capital Markets trading and related functions; excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients
Must Have: Ability to manage priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution; strong, hands-on support knowledge of ION and Bloomberg TOMS
Must Have: Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.); working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware); experience with Database, Linux, Windows and basic infrastructure
Must Have: Good knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control-M, Geneos, Tableau and Service Now); solid knowledge of and experience ITIL implementing Service Management practices (Event, Incident, Problem and Change management activities); production data analysis using Service Now, PowerPoint presentations, MS Excel charts
Nice to Have
Experience in DevOps and cloud technology (AWS, GridGain)
Experience to support MQ, SOLACE and RV/RMD
The salary range for the above position is $135,000 - $225,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.
Additional Details
Address: BROOKFIELD PLACE FKA 3 WORLD FINANCIAL CENTER, 200 VESEY STREET, NEW YORK
City: New York
Country: United States of America
Work hours/week: 40
Employment Type: Full time
Platform: CAPITAL MARKETS
Job Type: Regular
Pay Type: Salaried
Posted Date: 2025-10-03
Application Deadline: 2025-10-31
Inclusion and Equal Opportunity Employment: At RBC, we believe an inclusive workplace with diverse perspectives is core to our growth. We strive to foster a workplace based on respect, belonging and opportunity for all.
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We are seeking an experienced and highly motivated Production Services Leader in the fast-paced Capital Markets, QTS, Fixed Income Production Application Support team. This position will own delivery of Production Application Support services to the Fixed Income Trading Floor, leveraging ITIL service management principles of Event, Incident, Problem and Change management and serve as primary escalation point for any issues impacting the production environment. The ideal candidate should have strong capital markets experience and serve as face-off to CM Business, Development, and Infrastructure teams.
Responsibilities
Lead a team of production support analysts in the United States providing world class High-Touch Trading Floor Support to the Fixed Income Rates, and Credits Desks, ensuring the highest levels of service
Operate as a Player/Coach, bringing to the table a mix of hands-on technical and business knowledge, people leadership, project and communication skills, developing deep knowledge of applications, architecture, up and downstream flows
Manage Production, acting as an escalation point for operational teams leading in incident response, problem management, and root cause analysis
Be a self-starter, owning day-to-day operational support services, driving production stability, reliability and service excellence
Employ a data-driven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement
Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure
Drive efficiencies through the implementation of tools and process improvements
Provide leadership and subject matter expertise to team members; own the IT Support relationship with the Trading desks and aligned function
Qualifications
Must Have: 5-7 years’ experience in IT with strong knowledge of Capital Markets including Fixed Income Products (FX, Cash, Derivatives, Structured Products, Commodities and Futures); hands-on knowledge of the full Fixed Income trading lifecycle (Market, Client and Reference data, Pricing, booking, execution, live risk, market risk, clearing and settlement flows)
Must Have: 5-7 Supervisory / Management / team leadership experience in technology support of Capital Markets trading and related functions; excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients
Must Have: Ability to manage priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution; strong, hands-on support knowledge of ION and Bloomberg TOMS
Must Have: Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.); working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware); experience with Database, Linux, Windows and basic infrastructure
Must Have: Good knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control-M, Geneos, Tableau and Service Now); solid knowledge of and experience ITIL implementing Service Management practices (Event, Incident, Problem and Change management activities); production data analysis using Service Now, PowerPoint presentations, MS Excel charts
Nice to Have
Experience in DevOps and cloud technology (AWS, GridGain)
Experience to support MQ, SOLACE and RV/RMD
The salary range for the above position is $135,000 - $225,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.
Additional Details
Address: BROOKFIELD PLACE FKA 3 WORLD FINANCIAL CENTER, 200 VESEY STREET, NEW YORK
City: New York
Country: United States of America
Work hours/week: 40
Employment Type: Full time
Platform: CAPITAL MARKETS
Job Type: Regular
Pay Type: Salaried
Posted Date: 2025-10-03
Application Deadline: 2025-10-31
Inclusion and Equal Opportunity Employment: At RBC, we believe an inclusive workplace with diverse perspectives is core to our growth. We strive to foster a workplace based on respect, belonging and opportunity for all.
#J-18808-Ljbffr