Anblicks Inc.
Customer Success Manager (CSM)
to join our team. The CSM will play a pivotal role in ensuring the successful execution of projects, nurturing long-term client relationships, mitigating delivery risks, and identifying opportunities for account growth. Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for clients, fostering trust and ensuring high levels of customer satisfaction. Conduct regular check-ins with clients to understand their evolving needs and challenges Risk Assessment and Mitigation: Proactively identify delivery risks and implement strategies to mitigate them. Ensure smooth communication and issue resolution between internal teams and clients. Account Growth and Portfolio Expansion: Identify upselling and cross-selling opportunities within accounts by understanding client business goals. Collaborate with the sales and solutions teams to expand the retail services portfolio. Domain Expertise and Advisory: Leverage deep knowledge of core retails services to provide insights and strategic recommendations to clients. Stay abreast of industry trends, regulatory changes, and emerging technologies impacting the retail sector. Key Skills and Qualifications:
Domain Expertise: Strong understanding of core retail or BFSI or CRE services operations, and industry best practices. Familiarity with regulatory requirements and compliance in the above any one of the services sector. Project Management: Proven experience managing and delivering complex consulting projects. Ability to handle multiple projects and clients simultaneously while maintaining high standards of quality and delivery. Relationship Management: Excellent communication, negotiation, and interpersonal skills. Ability to build and sustain long-term client relationships. Strategic Thinking: Capability to assess business needs, propose innovative solutions, and create value-driven client strategies. Analytical mindset to identify risks, opportunities, and areas for improvement. Technical Acumen: Familiarity with technologies related to data engineering, AI, application engineering, and integration. Understanding of modern technology stacks used in retail services. Educational Background and Experience:
Bachelor’s or Master’s degree in Technology. • 10+ years of experience in customer success, account management, and account growth within the consulting. #J-18808-Ljbffr
to join our team. The CSM will play a pivotal role in ensuring the successful execution of projects, nurturing long-term client relationships, mitigating delivery risks, and identifying opportunities for account growth. Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for clients, fostering trust and ensuring high levels of customer satisfaction. Conduct regular check-ins with clients to understand their evolving needs and challenges Risk Assessment and Mitigation: Proactively identify delivery risks and implement strategies to mitigate them. Ensure smooth communication and issue resolution between internal teams and clients. Account Growth and Portfolio Expansion: Identify upselling and cross-selling opportunities within accounts by understanding client business goals. Collaborate with the sales and solutions teams to expand the retail services portfolio. Domain Expertise and Advisory: Leverage deep knowledge of core retails services to provide insights and strategic recommendations to clients. Stay abreast of industry trends, regulatory changes, and emerging technologies impacting the retail sector. Key Skills and Qualifications:
Domain Expertise: Strong understanding of core retail or BFSI or CRE services operations, and industry best practices. Familiarity with regulatory requirements and compliance in the above any one of the services sector. Project Management: Proven experience managing and delivering complex consulting projects. Ability to handle multiple projects and clients simultaneously while maintaining high standards of quality and delivery. Relationship Management: Excellent communication, negotiation, and interpersonal skills. Ability to build and sustain long-term client relationships. Strategic Thinking: Capability to assess business needs, propose innovative solutions, and create value-driven client strategies. Analytical mindset to identify risks, opportunities, and areas for improvement. Technical Acumen: Familiarity with technologies related to data engineering, AI, application engineering, and integration. Understanding of modern technology stacks used in retail services. Educational Background and Experience:
Bachelor’s or Master’s degree in Technology. • 10+ years of experience in customer success, account management, and account growth within the consulting. #J-18808-Ljbffr