SWI
Overview
Title:
NOC Manager
Location:
Miami, FL (Onsite)
Job Type:
12 months Contract (Possibility of extension)
Job Description:
The NOC Manager will lead and manage the day-to-day operations of the Network Operations Center (NOC) responsible for monitoring, operating, and maintaining the mobile network infrastructure.
The NOC Manager will oversee a team of NOC engineers/analysts, manage escalation processes, coordinate with field operations and vendors, and implement best practices for incident, problem, and change management.
Operations & Monitoring:
Oversee 24×7 monitoring of the mobile network (RAN, Core, IMS, EPC/5 IP/Transport). Ensure proactive detection, analysis, and resolution of network incidents and performance issues. Establish network KPIs, alarms, thresholds, and reporting mechanisms.
Team Management:
Lead, mentor, and develop a team of NOC engineers and shift leads. Create staffing plans, shift rosters, and ensure coverage for continuous operations. Conduct regular training on tools, procedures, and emerging technologies.
Incident & Problem Management:
Manage incident response and escalation to field teams, vendors (e.g., Nokia, Ericsson, Huawei), and carriers (AT&T, Verizon, etc.). Drive root cause analysis (RCA) and implement preventive measures. Coordinate war rooms for critical outages and ensure executive stakeholders are updated.
Responsibilities
and additional operational duties are described above as part of the job description.
Required Qualifications:
Bachelor s degree in Telecommunications, Electrical Engineering, Computer Science, or related field (or equivalent experience).
12 years of experience in mobile network operations, with at least 3 years in a leadership/managerial role.
Strong knowledge of 4G LTE, 5G NR, IMS/VoLTE, EPC/5 IP/MPLS transport, and OSS/NMS tools.
Proven experience with incident, problem, and change management frameworks (e.g., ITIL).
Familiarity with network monitoring tools (NetAct, MantaRay, DCAP, OSS, NMS, Nagios, SolarWinds, etc.).
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NOC Manager
Location:
Miami, FL (Onsite)
Job Type:
12 months Contract (Possibility of extension)
Job Description:
The NOC Manager will lead and manage the day-to-day operations of the Network Operations Center (NOC) responsible for monitoring, operating, and maintaining the mobile network infrastructure.
The NOC Manager will oversee a team of NOC engineers/analysts, manage escalation processes, coordinate with field operations and vendors, and implement best practices for incident, problem, and change management.
Operations & Monitoring:
Oversee 24×7 monitoring of the mobile network (RAN, Core, IMS, EPC/5 IP/Transport). Ensure proactive detection, analysis, and resolution of network incidents and performance issues. Establish network KPIs, alarms, thresholds, and reporting mechanisms.
Team Management:
Lead, mentor, and develop a team of NOC engineers and shift leads. Create staffing plans, shift rosters, and ensure coverage for continuous operations. Conduct regular training on tools, procedures, and emerging technologies.
Incident & Problem Management:
Manage incident response and escalation to field teams, vendors (e.g., Nokia, Ericsson, Huawei), and carriers (AT&T, Verizon, etc.). Drive root cause analysis (RCA) and implement preventive measures. Coordinate war rooms for critical outages and ensure executive stakeholders are updated.
Responsibilities
and additional operational duties are described above as part of the job description.
Required Qualifications:
Bachelor s degree in Telecommunications, Electrical Engineering, Computer Science, or related field (or equivalent experience).
12 years of experience in mobile network operations, with at least 3 years in a leadership/managerial role.
Strong knowledge of 4G LTE, 5G NR, IMS/VoLTE, EPC/5 IP/MPLS transport, and OSS/NMS tools.
Proven experience with incident, problem, and change management frameworks (e.g., ITIL).
Familiarity with network monitoring tools (NetAct, MantaRay, DCAP, OSS, NMS, Nagios, SolarWinds, etc.).
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