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Retail Operations Manager
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PetSmart Charities 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Overview
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Operations Manager. About Life At PetSmart: At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Job Details
Location: West Covina, California Position: Retail Operations Manager Job ID: 103686394637-14374037279 Salary: $21.86-$37.50 per hour Job Description
PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Benefits
Paid weekly Full time hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities Essential Responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership
Participates in employment decisions such as recruiting, interviewing, and coaching. Facilitates the associate experience and supports associate development; including training, onboarding, reviews, labor management, mentoring, succession planning, and coaching for accountability. Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy. Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.) Validates completion of assigned operational messages and engagement video compliance. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Recognizes and celebrates associates driving overall associate engagement. Overall Store Experience
Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards for habitats, and care for sick store-owned pets. Accounts for inventory management and pricing processes, including inventory accuracy, receiving, stocking, counts, product rotations and planogram sets. Evaluates operations and seeks opportunities to continuously improve experiences and services. Maintains vendor relationships, backroom standards, and communication boards. Oversight of Buy Online/Pickup In Store and Ship From Store programs. Identifies and reacts to sales trends through analysis and merchandising activities. Makes sound merchandising decisions regarding discretionary space and discontinued merchandise. Maintains store standards and leads a culture of empowerment by ensuring compliance to Policies & Procedures and Code of Ethics. Ensures a safe environment for associates, pets, and pet parents. Responds to sick/injured pets and reports as needed. Assists with opening and closing procedures and addressing pet parent concerns. Expense Management
Drives opportunities to grow the business and holds associates accountable for store P&L targets. Analyzes inventory management reporting to identify trends and root causes. Manages expenses such as labor and supplies and related store metrics. Coordinates with Home Office partners to submit and follow up on store-related work orders and purchase card allocations. Qualifications
3+ years of retail leadership or experience in a customer-focused environment. Full-time availability with flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout. Supervisory Responsibility
Typically oversees up to three lead associates and up to forty non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Responsible for employment decisions and associate development. Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. May require reaching with hands and arms; ability to stoop, kneel, crouch, talk and hear. Reasonable accommodations available. Frequently lift and/or move up to 50 pounds; occasionally more than 100 pounds with team lift. Exposure to moving mechanical parts, pet hair, and live animals; moderate to high noise levels at times. Legal and Equal Opportunity Notice
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over the age of 18 (except where required by local or state law). Some locations may have fair chance ordinances; see local requirements. Additional Information
This job summary describes the general nature and level of work; duties may vary. You will be provided with a copy of the job description for the actual position. Pay will be based on experience and location. This position is eligible for benefits as described by PetSmart benefits. For more information visit benefits page.
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Retail Operations Manager
role at
PetSmart Charities 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Overview
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Operations Manager. About Life At PetSmart: At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Job Details
Location: West Covina, California Position: Retail Operations Manager Job ID: 103686394637-14374037279 Salary: $21.86-$37.50 per hour Job Description
PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Benefits
Paid weekly Full time hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities Essential Responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership
Participates in employment decisions such as recruiting, interviewing, and coaching. Facilitates the associate experience and supports associate development; including training, onboarding, reviews, labor management, mentoring, succession planning, and coaching for accountability. Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy. Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.) Validates completion of assigned operational messages and engagement video compliance. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Recognizes and celebrates associates driving overall associate engagement. Overall Store Experience
Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards for habitats, and care for sick store-owned pets. Accounts for inventory management and pricing processes, including inventory accuracy, receiving, stocking, counts, product rotations and planogram sets. Evaluates operations and seeks opportunities to continuously improve experiences and services. Maintains vendor relationships, backroom standards, and communication boards. Oversight of Buy Online/Pickup In Store and Ship From Store programs. Identifies and reacts to sales trends through analysis and merchandising activities. Makes sound merchandising decisions regarding discretionary space and discontinued merchandise. Maintains store standards and leads a culture of empowerment by ensuring compliance to Policies & Procedures and Code of Ethics. Ensures a safe environment for associates, pets, and pet parents. Responds to sick/injured pets and reports as needed. Assists with opening and closing procedures and addressing pet parent concerns. Expense Management
Drives opportunities to grow the business and holds associates accountable for store P&L targets. Analyzes inventory management reporting to identify trends and root causes. Manages expenses such as labor and supplies and related store metrics. Coordinates with Home Office partners to submit and follow up on store-related work orders and purchase card allocations. Qualifications
3+ years of retail leadership or experience in a customer-focused environment. Full-time availability with flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout. Supervisory Responsibility
Typically oversees up to three lead associates and up to forty non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Responsible for employment decisions and associate development. Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. May require reaching with hands and arms; ability to stoop, kneel, crouch, talk and hear. Reasonable accommodations available. Frequently lift and/or move up to 50 pounds; occasionally more than 100 pounds with team lift. Exposure to moving mechanical parts, pet hair, and live animals; moderate to high noise levels at times. Legal and Equal Opportunity Notice
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over the age of 18 (except where required by local or state law). Some locations may have fair chance ordinances; see local requirements. Additional Information
This job summary describes the general nature and level of work; duties may vary. You will be provided with a copy of the job description for the actual position. Pay will be based on experience and location. This position is eligible for benefits as described by PetSmart benefits. For more information visit benefits page.
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