PetSmart
Overview
Be among the first 25 applicants. PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Operations Manager About Life At PetSmart At PetSmart, we’re more than just a company
obsessed with pets ; we’re
obsessed with our people too . Our values are rooted in
unconditional love —a lesson we learn from our pets—and staying
united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits That Benefit You Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our offerings: Paid weekly Full time hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for full-time associates Career pathing Development opportunities Job Summary PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Essential Responsibilities Job responsibilities include, but are not limited to, and may vary depending on store characteristics and needs: People Leadership
Participates in employment decisions such as recruiting, interviewing, and coaching. Facilitates the associate experience and supports associate development; including onboarding, training, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability. Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy. Coordinate staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.). Validate completion of assigned operational messages and engagement video compliance. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Recognizes and celebrates associates driving overall associate engagement. Overall Store Experience
Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, feeding/watering/cleaning for all habitats, and care for sick store-owned pets. Accountable for inventory management and pricing processes, including accuracy, receiving, stocking, counts, rotations and planogram sets. Evaluates operations and seeks opportunities to continuously improve experiences and services. Maintains vendor relationships, backroom standards, and communication boards. Oversight of Buy Online and Pick Up In Store and Ship From Store programs. Identifies and reacts to sales trends through analysis and merchandising activities. Responsible for merchandising decisions regarding discretionary space and discontinued merchandise. Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to Policies & Procedures and Code of Ethics. Ensures a safe environment for associates, pets, and pet parents. Responsible for taking immediate action and reporting when a sick/injured pet is identified in store. Shared responsibility with store opening and closing procedures to uphold brand promise and respond to pet parent concerns. Expense Management
Drives opportunities to grow the business and holds associates accountable in achieving store P&L targets. Analyzes inventory management reporting to identify trends, opportunities, and root causes. Manages expenses such as labor and supplies, and other store metrics. Leverages Home Office resources to submit and follow up on store related work orders and purchase card allocation. Qualifications
3+ years of retail leadership or experience in a customer-focused environment. Full-time availability, flexibility in schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout. Supervisory Responsibility
Typically oversees up to three lead associates and up to forty non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Responsible for employment decisions and associate development. Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Requires reaching with hands and arms; occasional stooping, kneeling, crouching; depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequently lift and/or move up to 50 pounds and occasionally team lift more than 100 pounds. May be exposed to moving mechanical parts, wet environments with pet hair, and high noise levels. Exposure to live animals is common. Do What You Love
Join us for a chance to make a meaningful impact every day. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom, you’ll create moments that matter. We cherish diversity and the unique perspectives of our 50,000 associates. We’re delighted you’re interested in joining our pack and helping us doing Anything for Pets, and the people who love them. Apply now! This listing is not an indication that the position is currently open or available. We are continually looking to build a network of talented candidates to join our organization and are always accepting applications. Contact your local PetSmart store to check roles they are actively hiring for. The job summary describes the general nature and level of work; it does not include all duties and responsibilities. You will receive a copy of a job description for the actual position hired into. Pay rate will be based on experience and location. PetSmart will pay at least local minimum wage. This position is eligible for benefits as described at https://benefits.petsmart.com/us/ PetSmart is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national or ethnic origin, disability, or other protected characteristics. Applicants must be over 18 (except where required by local law). For applicants in certain locations: Fair Chance Ordinances apply and qualified applicants with arrest/conviction records will be considered in a manner consistent with the law.
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Be among the first 25 applicants. PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Operations Manager About Life At PetSmart At PetSmart, we’re more than just a company
obsessed with pets ; we’re
obsessed with our people too . Our values are rooted in
unconditional love —a lesson we learn from our pets—and staying
united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits That Benefit You Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our offerings: Paid weekly Full time hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for full-time associates Career pathing Development opportunities Job Summary PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Essential Responsibilities Job responsibilities include, but are not limited to, and may vary depending on store characteristics and needs: People Leadership
Participates in employment decisions such as recruiting, interviewing, and coaching. Facilitates the associate experience and supports associate development; including onboarding, training, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability. Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy. Coordinate staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.). Validate completion of assigned operational messages and engagement video compliance. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Recognizes and celebrates associates driving overall associate engagement. Overall Store Experience
Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, feeding/watering/cleaning for all habitats, and care for sick store-owned pets. Accountable for inventory management and pricing processes, including accuracy, receiving, stocking, counts, rotations and planogram sets. Evaluates operations and seeks opportunities to continuously improve experiences and services. Maintains vendor relationships, backroom standards, and communication boards. Oversight of Buy Online and Pick Up In Store and Ship From Store programs. Identifies and reacts to sales trends through analysis and merchandising activities. Responsible for merchandising decisions regarding discretionary space and discontinued merchandise. Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to Policies & Procedures and Code of Ethics. Ensures a safe environment for associates, pets, and pet parents. Responsible for taking immediate action and reporting when a sick/injured pet is identified in store. Shared responsibility with store opening and closing procedures to uphold brand promise and respond to pet parent concerns. Expense Management
Drives opportunities to grow the business and holds associates accountable in achieving store P&L targets. Analyzes inventory management reporting to identify trends, opportunities, and root causes. Manages expenses such as labor and supplies, and other store metrics. Leverages Home Office resources to submit and follow up on store related work orders and purchase card allocation. Qualifications
3+ years of retail leadership or experience in a customer-focused environment. Full-time availability, flexibility in schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout. Supervisory Responsibility
Typically oversees up to three lead associates and up to forty non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Responsible for employment decisions and associate development. Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Requires reaching with hands and arms; occasional stooping, kneeling, crouching; depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequently lift and/or move up to 50 pounds and occasionally team lift more than 100 pounds. May be exposed to moving mechanical parts, wet environments with pet hair, and high noise levels. Exposure to live animals is common. Do What You Love
Join us for a chance to make a meaningful impact every day. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom, you’ll create moments that matter. We cherish diversity and the unique perspectives of our 50,000 associates. We’re delighted you’re interested in joining our pack and helping us doing Anything for Pets, and the people who love them. Apply now! This listing is not an indication that the position is currently open or available. We are continually looking to build a network of talented candidates to join our organization and are always accepting applications. Contact your local PetSmart store to check roles they are actively hiring for. The job summary describes the general nature and level of work; it does not include all duties and responsibilities. You will receive a copy of a job description for the actual position hired into. Pay rate will be based on experience and location. PetSmart will pay at least local minimum wage. This position is eligible for benefits as described at https://benefits.petsmart.com/us/ PetSmart is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national or ethnic origin, disability, or other protected characteristics. Applicants must be over 18 (except where required by local law). For applicants in certain locations: Fair Chance Ordinances apply and qualified applicants with arrest/conviction records will be considered in a manner consistent with the law.
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