Monro Muffler/Brake
About Monro
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in Rochester, New York, where our founder opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states. Monro powers 16 automotive service brands, supporting each company’s regional strength and community connections. Under the Monro banner, we are united TEAM, sharing the mission to bring guests the highest quality tire and auto service in the industry. Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in their neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, and you value honesty and integrity – we have a Destination for you at Monro. Destination Monro - Your Career is Here! Role Overview
The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for day-to-day leadership, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and service tire service centers by promoting products and services to guests. Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products, and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates. Ensure expense control through management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses. Responsible for inventory management including pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates. Ensure store is in excellent condition and maintained to Monro standards for cleanliness and guest readiness. Schedule guest appointments and assign teammates according to skill level for efficient and timely completion of vehicle services/repairs. Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions. Attend to all guest needs in areas of sales, service, complaints, and adjustments. Build guest relationships to maximize customer satisfaction, loyalty, and retention. Assist teammates in conveying repair and service needs to guests. Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards. Consistent use of all required safety standards. Maintain technical knowledge and capabilities to ensure proficiency through timely completion of all required Monro University training. Operate, utilize, and maintain all equipment safely in accordance with Monro and manufacturer guidelines including lifts, welders, brake lathes, etc. Perform other duties as assigned and required. Profile & Qualifications
Guest and team focused mindset with extensive experience in customer-facing environments. Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports. Business mentality with the drive to exceed established goals. Basic math skills to calculate figures and amounts such as discounts, interest, and percentages. Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment. Ability to take initiative in identifying problems, collecting data, and establishing facts to produce practical decisions and solutions. Ability to effectively mentor, coach and develop teammates. Ability to problem solve and resolve customer complaints. High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve goals and objectives. Ability to problem solve, manage inventory, merchandising, and customer service. Strong communication skills with teammates and guests. Complete all Monro required training within guidelines and timing. Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR). Work Environment & Benefits
This job operates in an automotive shop environment with exposure to moderate noise, adverse weather, chemicals, odors, dirt, and dust. Requires flexible hours including evenings, weekends, and holidays; ability to lift up to 50 lbs; frequent standing, walking, and overhead reaching. Performance-based incentives Paid vacation for Full Time Teammates 401k eligibility immediately upon hire Direct Deposit Employee Discounts Healthcare, Vision, and Dental for Full-time Teammates Employee Access Perks Career Advancement Opportunities This summary is not all-inclusive. Monro Inc. is an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of race, color, religion, sex, national origin, disability status, veteran status, or any other characteristic protected by law. Compensation: The yearly salary for this role is $65,000-$75,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level. Your next Destination! Growth Opportunity:
At Monro we’re committed to helping teammates grow through coursework, leadership development, and opportunities. On-the-job training, company-sponsored certifications, and Monro University courses empower advancement. Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in Rochester, New York, where our founder opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states. Monro powers 16 automotive service brands, supporting each company’s regional strength and community connections. Under the Monro banner, we are united TEAM, sharing the mission to bring guests the highest quality tire and auto service in the industry. Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in their neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, and you value honesty and integrity – we have a Destination for you at Monro. Destination Monro - Your Career is Here! Role Overview
The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for day-to-day leadership, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and service tire service centers by promoting products and services to guests. Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products, and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates. Ensure expense control through management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses. Responsible for inventory management including pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates. Ensure store is in excellent condition and maintained to Monro standards for cleanliness and guest readiness. Schedule guest appointments and assign teammates according to skill level for efficient and timely completion of vehicle services/repairs. Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions. Attend to all guest needs in areas of sales, service, complaints, and adjustments. Build guest relationships to maximize customer satisfaction, loyalty, and retention. Assist teammates in conveying repair and service needs to guests. Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards. Consistent use of all required safety standards. Maintain technical knowledge and capabilities to ensure proficiency through timely completion of all required Monro University training. Operate, utilize, and maintain all equipment safely in accordance with Monro and manufacturer guidelines including lifts, welders, brake lathes, etc. Perform other duties as assigned and required. Profile & Qualifications
Guest and team focused mindset with extensive experience in customer-facing environments. Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports. Business mentality with the drive to exceed established goals. Basic math skills to calculate figures and amounts such as discounts, interest, and percentages. Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment. Ability to take initiative in identifying problems, collecting data, and establishing facts to produce practical decisions and solutions. Ability to effectively mentor, coach and develop teammates. Ability to problem solve and resolve customer complaints. High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve goals and objectives. Ability to problem solve, manage inventory, merchandising, and customer service. Strong communication skills with teammates and guests. Complete all Monro required training within guidelines and timing. Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR). Work Environment & Benefits
This job operates in an automotive shop environment with exposure to moderate noise, adverse weather, chemicals, odors, dirt, and dust. Requires flexible hours including evenings, weekends, and holidays; ability to lift up to 50 lbs; frequent standing, walking, and overhead reaching. Performance-based incentives Paid vacation for Full Time Teammates 401k eligibility immediately upon hire Direct Deposit Employee Discounts Healthcare, Vision, and Dental for Full-time Teammates Employee Access Perks Career Advancement Opportunities This summary is not all-inclusive. Monro Inc. is an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of race, color, religion, sex, national origin, disability status, veteran status, or any other characteristic protected by law. Compensation: The yearly salary for this role is $65,000-$75,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level. Your next Destination! Growth Opportunity:
At Monro we’re committed to helping teammates grow through coursework, leadership development, and opportunities. On-the-job training, company-sponsored certifications, and Monro University courses empower advancement. Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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