Monro, Inc.
Overview
Store Manager position at Monro, Inc. Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, with a people-first approach. Headquartered in Rochester, NY, Monro operates nearly 1,300 auto repair shops and tire dealers in 32 states, powering 16 brands and serving communities nationwide. Destination Monro - Your Career is Here! Job Description
The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads day-to-day store operations, including selecting, coaching, and developing store teammates. This role supports Monro’s vision to be America’s leading auto and tire service centers and promotes products and services to guests. Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, maintaining thorough knowledge of services, products, and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates. Manage expenses through payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable costs. Responsible for inventory management, including pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates. Maintain store appearance to Monro standards for cleanliness and guest readiness. Schedule guest appointments and assign teammates according to skill level for efficient service completion. Achieve Monro’s sales goals by informing and recommending tire and service products and promotions. Attend to guest needs in sales, service, complaints, and adjustments; build guest relationships for satisfaction, loyalty, and retention. Convey repair and service needs to guests when needed. Understand and adhere to company policies, governmental standards (including environmental codes), and ANSI/OSHA standards; follow safety policies and procedures. Maintain technical knowledge through Monro University training and modules. Operate and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, brake lathes, etc. Perform other duties as assigned and required. Profile Summary
Guest- and team-focused mindset with experience in customer-facing environments Excellent verbal and written communication skills, including explaining technical issues and writing routine reports Business-minded with drive to exceed goals Basic math skills for calculating discounts, interest, and percentages Multitasking ability in a fast-paced environment Initiative in identifying problems, collecting data, and making practical decisions Ability to mentor, coach, and develop teammates Ability to solve problems and resolve customer complaints Qualifications
High School Diploma or equivalent Demonstrated leadership experience in a retail/sales environment Proven ability to manage, drive, and deliver financial results while controlling costs Ability to influence and motivate a team to achieve goals Ability to problem-solve, manage inventory, merchandising, and customer service Effective communication with teammates and guests Complete all required Monro training within guidelines and timing Must possess a current valid driver’s license and satisfactory MVR Work Environment & Physical Requirements
This job operates in an automotive shop environment with moderate noise, exposure to chemicals, odors, dirt, and dust. Ability to work flexible hours and lift up to 50 lbs, with frequent standing, walking, reaching, squatting, bending, and kneeling as needed. Benefits
Performance-based incentives Paid vacation for full-time teammates 401(k) eligibility immediately upon hire Direct Deposit Employee Discounts Healthcare, Vision, and Dental for full-time teammates Career advancement opportunities This summary is not all-inclusive. Monro is an Equal Employment Opportunity / Affirmative Action employer. Compensation: The yearly salary for this role is $60,000-$75,000, with potential additional compensation and incentives based on experience.
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Store Manager position at Monro, Inc. Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, with a people-first approach. Headquartered in Rochester, NY, Monro operates nearly 1,300 auto repair shops and tire dealers in 32 states, powering 16 brands and serving communities nationwide. Destination Monro - Your Career is Here! Job Description
The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads day-to-day store operations, including selecting, coaching, and developing store teammates. This role supports Monro’s vision to be America’s leading auto and tire service centers and promotes products and services to guests. Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, maintaining thorough knowledge of services, products, and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates. Manage expenses through payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable costs. Responsible for inventory management, including pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates. Maintain store appearance to Monro standards for cleanliness and guest readiness. Schedule guest appointments and assign teammates according to skill level for efficient service completion. Achieve Monro’s sales goals by informing and recommending tire and service products and promotions. Attend to guest needs in sales, service, complaints, and adjustments; build guest relationships for satisfaction, loyalty, and retention. Convey repair and service needs to guests when needed. Understand and adhere to company policies, governmental standards (including environmental codes), and ANSI/OSHA standards; follow safety policies and procedures. Maintain technical knowledge through Monro University training and modules. Operate and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, brake lathes, etc. Perform other duties as assigned and required. Profile Summary
Guest- and team-focused mindset with experience in customer-facing environments Excellent verbal and written communication skills, including explaining technical issues and writing routine reports Business-minded with drive to exceed goals Basic math skills for calculating discounts, interest, and percentages Multitasking ability in a fast-paced environment Initiative in identifying problems, collecting data, and making practical decisions Ability to mentor, coach, and develop teammates Ability to solve problems and resolve customer complaints Qualifications
High School Diploma or equivalent Demonstrated leadership experience in a retail/sales environment Proven ability to manage, drive, and deliver financial results while controlling costs Ability to influence and motivate a team to achieve goals Ability to problem-solve, manage inventory, merchandising, and customer service Effective communication with teammates and guests Complete all required Monro training within guidelines and timing Must possess a current valid driver’s license and satisfactory MVR Work Environment & Physical Requirements
This job operates in an automotive shop environment with moderate noise, exposure to chemicals, odors, dirt, and dust. Ability to work flexible hours and lift up to 50 lbs, with frequent standing, walking, reaching, squatting, bending, and kneeling as needed. Benefits
Performance-based incentives Paid vacation for full-time teammates 401(k) eligibility immediately upon hire Direct Deposit Employee Discounts Healthcare, Vision, and Dental for full-time teammates Career advancement opportunities This summary is not all-inclusive. Monro is an Equal Employment Opportunity / Affirmative Action employer. Compensation: The yearly salary for this role is $60,000-$75,000, with potential additional compensation and incentives based on experience.
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