Mr. C Miami - Coconut Grove
Overview
Mr. C Coconut Grove is hiring: Guest Relations Manager to lead our guest services team and ensure exceptional guest experiences. This position offers a competitive salary, commensurate with experience, and a comprehensive benefits package for eligible full-time employees, including medical, dental, vision, a 401(k)-retirement savings plan, vacation time, paid time off (PTO), parking, and meals. About Mr. C Coconut Grove
Mr. C Miami Coconut Grove is an oasis in South Florida with views of Biscayne Bay and the Coconut Grove skyline. The hotel features 100 guestrooms and suites, private outdoor terraces, Italian dining, and the rooftop Bellini Restaurant and Bar. Mr. C is renowned for delivering attentive European service alongside luxury accommodations and amenities. Your Role as Guest Relations Manager
The Guest Relations Manager plays a supportive yet pivotal role in ensuring a seamless and elevated guest experience. This position focuses on enhancing all touchpoints of the guest journey, from pre-arrival to departure, with emphasis on VIP guests and personalized service. The role also upholds Forbes standards and provides training to the Front Office team to deliver world-class service. Essential Functions And Responsibilities
Enhance the guest journey by focusing on arrival, in-house, and departure experiences Handle VIP arrivals, including managing amenities, ensuring room preferences are met, and conducting detailed room inspections to guarantee readiness Personally welcome select VIPs during check-in to provide a warm, personalized experience Manage pre-arrival communications, such as coordinating transportation, confirming special requests, and offering personalized concierge experiences Proactively resolve guest issues and ensure swift resolution of service problems Lead Forbes training initiatives for the Front Office department, ensuring adherence to luxury service standards Provide training to Front Office staff on concierge services, etiquette, and other guest-facing skills to elevate service quality Regularly assess team performance in executing Forbes standards and offer feedback or additional training as needed Collaborate with the reservations team to build and update guest profiles, especially for VIPs, ensuring preferences and details are well-documented Highlight opportunities to personalize guest experiences based on profile notes and observed preferences Suggest improvements across departments to enhance the overall guest experience, reporting findings and recommendations to the Director of Front Office Work during prime operational hours (e.g., 12 noon to 8 PM) or adjust based on operational needs to ensure guest-focused coverage during peak periods Partner with the Front Office team to address and resolve guest issues swiftly Engage with all departments to support a holistic approach to guest satisfaction Qualifications and Skills
Bachelor’s degree in hospitality management or related field preferred Minimum of 2 years of progressive experience in hotel operations, with a focus on Front Office management Proven leadership abilities with a track record of managing and developing high-performing teams Excellent interpersonal, communication, and problem-solving skills Proficiency in property management systems and software such as Opera Commitment to maintaining the highest level of service and luxury standards Strong understanding of Forbes service standards and a commitment to excellence Flexibility to work nights, weekends, and holidays as required Ability to stand or walk for extended periods; ability to lift up to 50 pounds; handling objects, products, and computer equipment Use a keyboard to operate various property management and reservations systems Other languages are a plus Grooming: All employees must maintain a neat, clean, and well-groomed appearance per Mr. C’s standards Equal Employment Opportunity
Mr. C Coconut Grove is an equal opportunity employer and welcomes applications from individuals of all backgrounds.
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Mr. C Coconut Grove is hiring: Guest Relations Manager to lead our guest services team and ensure exceptional guest experiences. This position offers a competitive salary, commensurate with experience, and a comprehensive benefits package for eligible full-time employees, including medical, dental, vision, a 401(k)-retirement savings plan, vacation time, paid time off (PTO), parking, and meals. About Mr. C Coconut Grove
Mr. C Miami Coconut Grove is an oasis in South Florida with views of Biscayne Bay and the Coconut Grove skyline. The hotel features 100 guestrooms and suites, private outdoor terraces, Italian dining, and the rooftop Bellini Restaurant and Bar. Mr. C is renowned for delivering attentive European service alongside luxury accommodations and amenities. Your Role as Guest Relations Manager
The Guest Relations Manager plays a supportive yet pivotal role in ensuring a seamless and elevated guest experience. This position focuses on enhancing all touchpoints of the guest journey, from pre-arrival to departure, with emphasis on VIP guests and personalized service. The role also upholds Forbes standards and provides training to the Front Office team to deliver world-class service. Essential Functions And Responsibilities
Enhance the guest journey by focusing on arrival, in-house, and departure experiences Handle VIP arrivals, including managing amenities, ensuring room preferences are met, and conducting detailed room inspections to guarantee readiness Personally welcome select VIPs during check-in to provide a warm, personalized experience Manage pre-arrival communications, such as coordinating transportation, confirming special requests, and offering personalized concierge experiences Proactively resolve guest issues and ensure swift resolution of service problems Lead Forbes training initiatives for the Front Office department, ensuring adherence to luxury service standards Provide training to Front Office staff on concierge services, etiquette, and other guest-facing skills to elevate service quality Regularly assess team performance in executing Forbes standards and offer feedback or additional training as needed Collaborate with the reservations team to build and update guest profiles, especially for VIPs, ensuring preferences and details are well-documented Highlight opportunities to personalize guest experiences based on profile notes and observed preferences Suggest improvements across departments to enhance the overall guest experience, reporting findings and recommendations to the Director of Front Office Work during prime operational hours (e.g., 12 noon to 8 PM) or adjust based on operational needs to ensure guest-focused coverage during peak periods Partner with the Front Office team to address and resolve guest issues swiftly Engage with all departments to support a holistic approach to guest satisfaction Qualifications and Skills
Bachelor’s degree in hospitality management or related field preferred Minimum of 2 years of progressive experience in hotel operations, with a focus on Front Office management Proven leadership abilities with a track record of managing and developing high-performing teams Excellent interpersonal, communication, and problem-solving skills Proficiency in property management systems and software such as Opera Commitment to maintaining the highest level of service and luxury standards Strong understanding of Forbes service standards and a commitment to excellence Flexibility to work nights, weekends, and holidays as required Ability to stand or walk for extended periods; ability to lift up to 50 pounds; handling objects, products, and computer equipment Use a keyboard to operate various property management and reservations systems Other languages are a plus Grooming: All employees must maintain a neat, clean, and well-groomed appearance per Mr. C’s standards Equal Employment Opportunity
Mr. C Coconut Grove is an equal opportunity employer and welcomes applications from individuals of all backgrounds.
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