HUB International
HUB International is seeking an Account Manager II to manage a book of insurance business and provide professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues.
The Account Manager II will manage complex risk and exposures and act with a high degree of independent discretion, autonomy, and decision-making. The role also supports Producers and other support staff in obtaining, maintaining, and expanding business.
Responsibilities
Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures. Provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations. Oversees the preparation and implementation of transactions, paperwork, and internal processing for assigned accounts. Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. Coordinates the implementation of the client’s strategic plan, including performing key “value-added” services and coordinating the value-added services being provided by our Risk Services and Claims Management Divisions. Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve. Identifies opportunities for cross-sell and up-sell of other HUB products and services when appropriate for the clients’ needs. Maintains accurate and organized account files and updates all HUB computer systems and automated agency management systems. Prepares reports, proposals, and comparisons for management as required. Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact clients. Qualifications
High School Diploma / GED 5+ years account management experience (brokerage preferred) or equivalent combination of education & experience Property & Casualty License Knowledge / Skills / Abilities
Ability to effectively and professionally communicate orally and in writing with internal and external customers. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Computer skills: proficiency with Microsoft Office Suite, Outlook, and agency management systems. Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Desire to learn and grow within the insurance industry. HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
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Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures. Provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations. Oversees the preparation and implementation of transactions, paperwork, and internal processing for assigned accounts. Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. Coordinates the implementation of the client’s strategic plan, including performing key “value-added” services and coordinating the value-added services being provided by our Risk Services and Claims Management Divisions. Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve. Identifies opportunities for cross-sell and up-sell of other HUB products and services when appropriate for the clients’ needs. Maintains accurate and organized account files and updates all HUB computer systems and automated agency management systems. Prepares reports, proposals, and comparisons for management as required. Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact clients. Qualifications
High School Diploma / GED 5+ years account management experience (brokerage preferred) or equivalent combination of education & experience Property & Casualty License Knowledge / Skills / Abilities
Ability to effectively and professionally communicate orally and in writing with internal and external customers. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Computer skills: proficiency with Microsoft Office Suite, Outlook, and agency management systems. Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Desire to learn and grow within the insurance industry. HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
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