Amplitude
Overview
Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Amplitude serves over 4,300 customers, including Atlassian, NBCUniversal, Under Armour, Square, and Jersey Mike’s. The role reports to the Sr. Director, Customer Success Strategy and Operations and serves as Process Owner for the Professional Services pillar, focusing on thought partnership, strategy, planning, analytics, operations, systems, and process improvement. The goal is to future‑proof the Professional Services organization by designing scalable processes that meet current operational needs and anticipate future needs, while holding leaders accountable to company‑wide metrics defined in VMTMs. The ideal candidate thrives in a fast‑paced environment with curiosity for how things work and how they should work, and is solution- and execution-oriented with a dedication to getting things done. Responsibilities
Partner with regional professional services leaders to identify and drive process improvements. Ensure successful implementation of new programs through the professional services organization. Support practice management and resource management to maximize available capacity to staff customer engagements
Ensure timesheet compliance (completion, approvals) Partner with Professional Services leadership and FP&A leadership to maintain services capacity model Lead weekly PS Assignment calls Assist the team in adhering to strict utilization metrics Improve estimates vs. actuals accuracy Support the monthly timesheet reconciliation process with Finance
Own all recurring processes for the Professional Services business, including
Weekly production of the Professional Services forecast report including new bookings, renewals, expansion, and attach rate Audits of Salesforce and PSA data to ensure operational excellence in our CRM Assignment of internal resources in the PSA and early identification of need for subcontracted resources Support the subcontractor process as needed related to PS team capacity Work with Procurement and Professional Services leadership to create and manage all purchase orders for subcontractors who deliver services to Amplitude customers
Ensure accuracy of data, reports, and dashboards to provide data‑driven insights on KPI and standardized business metrics, including resource management data to aid revenue and budget goals. Ensure effective use and adoption of the PSA solution for time tracking and capacity planning across the PS organization, including leadership. Look for opportunities to incorporate AI and automation into the professional services operational cadence. Work with PS leadership to ensure effective use and adoption of the PSA solution for time tracking and capacity planning. Actively participate in the end-to-end execution of the annual planning process, including ownership of the professional services team capacity plan, headcount, utilization, and goal planning against business metrics. Qualifications
Experience in building and maintaining effective working relationships with coworkers, managers, and employees, in a global team environment with shared responsibilities. Execution and customer service oriented, able to prioritize and complete stakeholder deliverables on time and drive outcomes. Previous experience with the Kantata-Mavenlink PSA tool. Other post-sales operations experience. Minimum Requirements
At least 5 years of progressive experience with professional services operations and/or resource management 2+ years of experience as a system administrator (or similar) for a Professional Services Automation (PSA) tool Proven track record of creating reports and dashboards and establishing valid datasets from multiple disparate data sources Excellent verbal and written communication skills and the ability to communicate ideas visually and present internal content Problem-solving mindset and positive attitude toward change in a rapidly growing company Strong interpersonal skills with the ability to relate ideas to others in a cross-functional environment Curiosity about how AI and automation can be leveraged in Professional Services Operations Self-starter mentality and ability to work independently and as part of a distributed team About Amplitude
Amplitude is a digital analytics platform that helps teams capture data they can trust, uncover insights about customer behavior, and take faster action. We are a global, fast-growing company with offices around the world. We value growth mindset, ownership, and humility, and we invest in our people through mentorship, management training, and wellness initiatives. Benefits
Excellent medical, dental, and vision insurance with employer-paid premiums for employee coverage on select plans Flexible time off, paid holidays, and more Generous stipends for wellness, commuting, learning and development, home office equipment, and more Excellent parental benefits including paid parental leave and fertility/adoption support Mental health benefits including access to coaching and therapy Employee Stock Purchase Program (ESPP) Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, or sexual orientation. By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice. Staying Safe - Protect Yourself From Recruitment Fraud: Amplitude will never ask for financial information or personal data during the application process. Any emails from the Amplitude recruiting team will come from an @amplitude.com address. Learn more about protecting yourself from recruitment fraud in the article referenced by Amplitude.
#J-18808-Ljbffr
Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Amplitude serves over 4,300 customers, including Atlassian, NBCUniversal, Under Armour, Square, and Jersey Mike’s. The role reports to the Sr. Director, Customer Success Strategy and Operations and serves as Process Owner for the Professional Services pillar, focusing on thought partnership, strategy, planning, analytics, operations, systems, and process improvement. The goal is to future‑proof the Professional Services organization by designing scalable processes that meet current operational needs and anticipate future needs, while holding leaders accountable to company‑wide metrics defined in VMTMs. The ideal candidate thrives in a fast‑paced environment with curiosity for how things work and how they should work, and is solution- and execution-oriented with a dedication to getting things done. Responsibilities
Partner with regional professional services leaders to identify and drive process improvements. Ensure successful implementation of new programs through the professional services organization. Support practice management and resource management to maximize available capacity to staff customer engagements
Ensure timesheet compliance (completion, approvals) Partner with Professional Services leadership and FP&A leadership to maintain services capacity model Lead weekly PS Assignment calls Assist the team in adhering to strict utilization metrics Improve estimates vs. actuals accuracy Support the monthly timesheet reconciliation process with Finance
Own all recurring processes for the Professional Services business, including
Weekly production of the Professional Services forecast report including new bookings, renewals, expansion, and attach rate Audits of Salesforce and PSA data to ensure operational excellence in our CRM Assignment of internal resources in the PSA and early identification of need for subcontracted resources Support the subcontractor process as needed related to PS team capacity Work with Procurement and Professional Services leadership to create and manage all purchase orders for subcontractors who deliver services to Amplitude customers
Ensure accuracy of data, reports, and dashboards to provide data‑driven insights on KPI and standardized business metrics, including resource management data to aid revenue and budget goals. Ensure effective use and adoption of the PSA solution for time tracking and capacity planning across the PS organization, including leadership. Look for opportunities to incorporate AI and automation into the professional services operational cadence. Work with PS leadership to ensure effective use and adoption of the PSA solution for time tracking and capacity planning. Actively participate in the end-to-end execution of the annual planning process, including ownership of the professional services team capacity plan, headcount, utilization, and goal planning against business metrics. Qualifications
Experience in building and maintaining effective working relationships with coworkers, managers, and employees, in a global team environment with shared responsibilities. Execution and customer service oriented, able to prioritize and complete stakeholder deliverables on time and drive outcomes. Previous experience with the Kantata-Mavenlink PSA tool. Other post-sales operations experience. Minimum Requirements
At least 5 years of progressive experience with professional services operations and/or resource management 2+ years of experience as a system administrator (or similar) for a Professional Services Automation (PSA) tool Proven track record of creating reports and dashboards and establishing valid datasets from multiple disparate data sources Excellent verbal and written communication skills and the ability to communicate ideas visually and present internal content Problem-solving mindset and positive attitude toward change in a rapidly growing company Strong interpersonal skills with the ability to relate ideas to others in a cross-functional environment Curiosity about how AI and automation can be leveraged in Professional Services Operations Self-starter mentality and ability to work independently and as part of a distributed team About Amplitude
Amplitude is a digital analytics platform that helps teams capture data they can trust, uncover insights about customer behavior, and take faster action. We are a global, fast-growing company with offices around the world. We value growth mindset, ownership, and humility, and we invest in our people through mentorship, management training, and wellness initiatives. Benefits
Excellent medical, dental, and vision insurance with employer-paid premiums for employee coverage on select plans Flexible time off, paid holidays, and more Generous stipends for wellness, commuting, learning and development, home office equipment, and more Excellent parental benefits including paid parental leave and fertility/adoption support Mental health benefits including access to coaching and therapy Employee Stock Purchase Program (ESPP) Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, or sexual orientation. By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice. Staying Safe - Protect Yourself From Recruitment Fraud: Amplitude will never ask for financial information or personal data during the application process. Any emails from the Amplitude recruiting team will come from an @amplitude.com address. Learn more about protecting yourself from recruitment fraud in the article referenced by Amplitude.
#J-18808-Ljbffr