SpryPoint
Manager, Organizational Change Management
SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities. Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers. We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability. Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence. Join us in transforming an essential industry that powers communities across the Americas. We are seeking our first dedicated Manager, Organizational Change Management (OCM) to formalize and scale how we deliver people-focused change across client projects. This individual contributor role will work closely with Project Managers, Trainers, and client stakeholders to integrate structured OCM practices into every stage of delivery—from discovery through training and adoption. With a mix of methodology development (30%) and direct client/project team engagement (70%), this role will initially help define standards, create documentation, and ensure our customers maximize adoption of new systems and processes. This is an exciting opportunity to build our OCM function while delivering immediate impact on billable client projects. Note: Travel is required for this position 25-40%, within both Canada and the U.S. This is a hybrid role with the expectation that the person can be in our new ATL office three days a week. Your impact: Deliver OCM services aligned with our pre-built package models and client SOWs Partner with Project Managers to integrate OCM activities into project plans, ensuring alignment across portfolios Conduct change impact assessments, stakeholder analysis, and readiness evaluations Design and implement change management deliverables, including: Coaching Plans and Resistance Management Plans Update and refine Communications and Activities Plans, OCM Strategy Presentations and SpryPoint OCM Plans Cross-functionally support project team meetings, engaging with PMs and Trainers to support adoption and client success Develop and maintain standardized methodologies, tools, and SOPs for OCM delivery Ensure program documentation is complete and accessible for delivery teams Track and report OCM success metrics, linking results to revenue, adoption, and upsell opportunities Represent OCM during discovery and training phases to ensure stakeholder engagement Contribute to thought leadership and best practices for OCM across the company Learn our software and implementation approach at a high level and develop general utilities domain expertise Essential requirements: Bachelor’s degree or equivalent experience Prosci Change Management Certification (or equivalent recognized methodology) 5+ years of OCM, consulting, or related experience in software, utilities, or technology-driven environments Your background includes: Proven ability to design and deliver structured change management plans Strong consulting skills-comfortable influencing, pushing back respectfully, and navigating ambiguity Excellent verbal and written communication skills; able to simplify technical concepts into clear messages Experience partnering with cross-functional teams Strong documentation and process discipline Ability to balance billable utilization targets while contributing to methodology development Experience working in professional services or SaaS delivery environments Familiarity with utility sector operations and software implementation is nice to have, but not required for this position Comfort engaging in technical conversations to connect process changes with systems adoption SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
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SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities. Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers. We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability. Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence. Join us in transforming an essential industry that powers communities across the Americas. We are seeking our first dedicated Manager, Organizational Change Management (OCM) to formalize and scale how we deliver people-focused change across client projects. This individual contributor role will work closely with Project Managers, Trainers, and client stakeholders to integrate structured OCM practices into every stage of delivery—from discovery through training and adoption. With a mix of methodology development (30%) and direct client/project team engagement (70%), this role will initially help define standards, create documentation, and ensure our customers maximize adoption of new systems and processes. This is an exciting opportunity to build our OCM function while delivering immediate impact on billable client projects. Note: Travel is required for this position 25-40%, within both Canada and the U.S. This is a hybrid role with the expectation that the person can be in our new ATL office three days a week. Your impact: Deliver OCM services aligned with our pre-built package models and client SOWs Partner with Project Managers to integrate OCM activities into project plans, ensuring alignment across portfolios Conduct change impact assessments, stakeholder analysis, and readiness evaluations Design and implement change management deliverables, including: Coaching Plans and Resistance Management Plans Update and refine Communications and Activities Plans, OCM Strategy Presentations and SpryPoint OCM Plans Cross-functionally support project team meetings, engaging with PMs and Trainers to support adoption and client success Develop and maintain standardized methodologies, tools, and SOPs for OCM delivery Ensure program documentation is complete and accessible for delivery teams Track and report OCM success metrics, linking results to revenue, adoption, and upsell opportunities Represent OCM during discovery and training phases to ensure stakeholder engagement Contribute to thought leadership and best practices for OCM across the company Learn our software and implementation approach at a high level and develop general utilities domain expertise Essential requirements: Bachelor’s degree or equivalent experience Prosci Change Management Certification (or equivalent recognized methodology) 5+ years of OCM, consulting, or related experience in software, utilities, or technology-driven environments Your background includes: Proven ability to design and deliver structured change management plans Strong consulting skills-comfortable influencing, pushing back respectfully, and navigating ambiguity Excellent verbal and written communication skills; able to simplify technical concepts into clear messages Experience partnering with cross-functional teams Strong documentation and process discipline Ability to balance billable utilization targets while contributing to methodology development Experience working in professional services or SaaS delivery environments Familiarity with utility sector operations and software implementation is nice to have, but not required for this position Comfort engaging in technical conversations to connect process changes with systems adoption SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
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