Norwest Venture Partners
Manager, Organizational Change Management
Norwest Venture Partners, Enterprise, Georgia, United States
Manager, Organizational Change Management
Company Address:
401-45 Queen Street , Charlottetown, PE C1A 4A4, CA About SpryPoint
SpryPoint builds amazing cloud-based enterprise software for electric, water, gas, and telecom utilities. We give utilities the tools they need to provide top-tier customer service while improving operational efficiency and enabling a world of cutting-edge capabilities. We make the world a better place for utility operators and customers all over North America. Job Description
Locations: Atlanta, GA; Alpharetta, GA; Brookhaven, GA; Clarkston, GA; Decatur, GA; Duluth, GA; Dunwoody, GA; East Point, GA; Forest Park, GA; Johns Creek, GA; Marietta, GA; Roswell, GA; Sandy Springs, GA. SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we are shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities. Founded by industry veterans in 2012, we have grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers. We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. Our updates, not upgrades approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability—set us apart. Backed by Norwest Venture Partners since 2023, we are accelerating growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence. Join us in transforming an essential industry that powers communities across the Americas. We are seeking our first dedicated Manager, Organizational Change Management (OCM) to formalize and scale how we deliver people-focused change across client projects. This individual contributor role will work closely with Project Managers, Trainers, and client stakeholders to integrate structured OCM practices into every stage of delivery—from discovery through training and adoption. With a mix of methodology development (30%) and direct client/project team engagement (70%), this role will initially help define standards, create documentation, and ensure our customers maximize adoption of new systems and processes. This is an exciting opportunity to build our OCM function while delivering immediate impact on billable client projects. Note:
Travel is required for this position 25-40%, within both Canada and the U.S. This is a hybrid role with the expectation that the person can be in our new ATL office three days a week. Responsibilities
Deliver OCM services aligned with our pre-built package models and client SOWs Partner with Project Managers to integrate OCM activities into project plans, ensuring alignment across portfolios Conduct change impact assessments, stakeholder analysis, and readiness evaluations Design and implement change management deliverables, including: Coaching Plans and Resistance Management Plans Update and refine Communications and Activities Plans, OCM Strategy Presentations and SpryPoint OCM Plans Cross-functionally support project team meetings, engaging with PMs and Trainers to support adoption and client success Develop and maintain standardized methodologies, tools, and SOPs for OCM delivery (we use Confluence for our knowledge management) Ensure program documentation is complete and accessible for delivery teams Track and report OCM success metrics, linking results to revenue, adoption, and upsell opportunities Represent OCM during discovery and training phases to ensure stakeholder engagement Contribute to thought leadership and best practices for OCM across the company Learn our software and implementation approach at a high level and develop general utilities domain expertise Bachelor’s degree or equivalent experience 5+ years of OCM, consulting, or related experience in software, utilities, or technology-driven environments Your background includes
Proven ability to design and deliver structured change management plans (communications, training, sponsorship, resistance management) Strong consulting skills—comfortable influencing, pushing back respectfully, and navigating ambiguity Excellent verbal and written communication skills; able to simplify technical concepts into clear messages Experience partnering with cross-functional teams (PMs, trainers, technical staff) Strong documentation and process discipline Ability to balance billable utilization targets while contributing to methodology development Experience working in professional services or SaaS delivery environments Familiarity with utility sector operations and software implementation is nice to have, but not required Comfort engaging in technical conversations to connect process changes with systems adoption Proximia tool experience (or willingness to become certified) Hiring Process
We know that looking for a new role can be both exciting and time-consuming, and we appreciate your effort. Here’s a peek into our hiring process for this position: Stage 1: 30-minute Recruiter Interview – discuss your background, learn about SpryPoint and the role, and answer questions. Stage 2: Interview with hiring manager and key team members; discuss experience and potential fit. Prepare an assignment to present during the interview. Stage 3: Hiring Manager touch base to answer questions and set expectations. References check and background verification as part of SOC 2 compliance; offer if all goes well. Benefits and About Our Culture
Expect More From Your Career at SpryPoint Hybrid work environment with a downtown Atlanta office and flexible hours Competitive total rewards package that grows with you MacBook + $500 to set up your home workspace Health, dental, vision, and life insurance from day one Generous PTO, Summer Friday half-days, and unlimited sick days RRSP (Canada) and 401k (US) matching programs $2,500 annual development fund, tuition assistance, and Book Bounty program Annual company events and team offsites Professional Identity Verification:
To verify candidate authenticity, including LinkedIn profile verification with current work email is encouraged. Final candidates will complete a formal background check and identity verification as part of SOC 2 compliance. Equal Opportunity & Inclusion
SpryPoint is an equal-opportunity employer committed to an inclusive environment. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws. Accommodations
If you need accommodations during the interview process, let us know and we’ll provide support.
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Company Address:
401-45 Queen Street , Charlottetown, PE C1A 4A4, CA About SpryPoint
SpryPoint builds amazing cloud-based enterprise software for electric, water, gas, and telecom utilities. We give utilities the tools they need to provide top-tier customer service while improving operational efficiency and enabling a world of cutting-edge capabilities. We make the world a better place for utility operators and customers all over North America. Job Description
Locations: Atlanta, GA; Alpharetta, GA; Brookhaven, GA; Clarkston, GA; Decatur, GA; Duluth, GA; Dunwoody, GA; East Point, GA; Forest Park, GA; Johns Creek, GA; Marietta, GA; Roswell, GA; Sandy Springs, GA. SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we are shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities. Founded by industry veterans in 2012, we have grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers. We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. Our updates, not upgrades approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability—set us apart. Backed by Norwest Venture Partners since 2023, we are accelerating growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence. Join us in transforming an essential industry that powers communities across the Americas. We are seeking our first dedicated Manager, Organizational Change Management (OCM) to formalize and scale how we deliver people-focused change across client projects. This individual contributor role will work closely with Project Managers, Trainers, and client stakeholders to integrate structured OCM practices into every stage of delivery—from discovery through training and adoption. With a mix of methodology development (30%) and direct client/project team engagement (70%), this role will initially help define standards, create documentation, and ensure our customers maximize adoption of new systems and processes. This is an exciting opportunity to build our OCM function while delivering immediate impact on billable client projects. Note:
Travel is required for this position 25-40%, within both Canada and the U.S. This is a hybrid role with the expectation that the person can be in our new ATL office three days a week. Responsibilities
Deliver OCM services aligned with our pre-built package models and client SOWs Partner with Project Managers to integrate OCM activities into project plans, ensuring alignment across portfolios Conduct change impact assessments, stakeholder analysis, and readiness evaluations Design and implement change management deliverables, including: Coaching Plans and Resistance Management Plans Update and refine Communications and Activities Plans, OCM Strategy Presentations and SpryPoint OCM Plans Cross-functionally support project team meetings, engaging with PMs and Trainers to support adoption and client success Develop and maintain standardized methodologies, tools, and SOPs for OCM delivery (we use Confluence for our knowledge management) Ensure program documentation is complete and accessible for delivery teams Track and report OCM success metrics, linking results to revenue, adoption, and upsell opportunities Represent OCM during discovery and training phases to ensure stakeholder engagement Contribute to thought leadership and best practices for OCM across the company Learn our software and implementation approach at a high level and develop general utilities domain expertise Bachelor’s degree or equivalent experience 5+ years of OCM, consulting, or related experience in software, utilities, or technology-driven environments Your background includes
Proven ability to design and deliver structured change management plans (communications, training, sponsorship, resistance management) Strong consulting skills—comfortable influencing, pushing back respectfully, and navigating ambiguity Excellent verbal and written communication skills; able to simplify technical concepts into clear messages Experience partnering with cross-functional teams (PMs, trainers, technical staff) Strong documentation and process discipline Ability to balance billable utilization targets while contributing to methodology development Experience working in professional services or SaaS delivery environments Familiarity with utility sector operations and software implementation is nice to have, but not required Comfort engaging in technical conversations to connect process changes with systems adoption Proximia tool experience (or willingness to become certified) Hiring Process
We know that looking for a new role can be both exciting and time-consuming, and we appreciate your effort. Here’s a peek into our hiring process for this position: Stage 1: 30-minute Recruiter Interview – discuss your background, learn about SpryPoint and the role, and answer questions. Stage 2: Interview with hiring manager and key team members; discuss experience and potential fit. Prepare an assignment to present during the interview. Stage 3: Hiring Manager touch base to answer questions and set expectations. References check and background verification as part of SOC 2 compliance; offer if all goes well. Benefits and About Our Culture
Expect More From Your Career at SpryPoint Hybrid work environment with a downtown Atlanta office and flexible hours Competitive total rewards package that grows with you MacBook + $500 to set up your home workspace Health, dental, vision, and life insurance from day one Generous PTO, Summer Friday half-days, and unlimited sick days RRSP (Canada) and 401k (US) matching programs $2,500 annual development fund, tuition assistance, and Book Bounty program Annual company events and team offsites Professional Identity Verification:
To verify candidate authenticity, including LinkedIn profile verification with current work email is encouraged. Final candidates will complete a formal background check and identity verification as part of SOC 2 compliance. Equal Opportunity & Inclusion
SpryPoint is an equal-opportunity employer committed to an inclusive environment. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws. Accommodations
If you need accommodations during the interview process, let us know and we’ll provide support.
#J-18808-Ljbffr