GDI Infotech
Overview
Location:
Southern California (On-site and Remote Support) Employment Type:
Full-Time About Us Our client is a managed IT services provider dedicated to delivering exceptional technology solutions for our clients across diverse industries. Our team prides itself on creating world-class customer experiences while maintaining the highest technical standards. Role
Level 1 IT Technician Responsibilities
Customer Service First:
Deliver outstanding client interactions with a “customer-obsessed” mindset. Help Desk Support:
Answer inbound support calls, emails, and tickets with professionalism and urgency. On-Site Support:
Travel to client offices to resolve hardware/software/network issues as needed. Ticket Management:
Troubleshoot and resolve Level 1 technical issues in a timely manner, documenting work thoroughly. Escalation:
Identify when issues are beyond your scope and escalate appropriately to Level 2/3 engineers. Collaboration:
Work closely with team members to ensure client satisfaction and efficient problem resolution. Continuous Learning:
Stay current with standard technologies (Microsoft 365, Windows OS, networking basics, etc.) and follow internal IT processes. Requirements
1+ year of IT support or help desk experience (MSP experience a plus). Strong interpersonal and communication skills; ability to explain technical solutions clearly. Familiarity with Windows desktop environments, Microsoft 365, basic networking (DNS/DHCP), and printers. Valid driver’s license and reliable transportation for on-site client visits. Ability to prioritize tasks and manage time effectively in a fast-paced environment. A “can-do” attitude with a passion for helping others. Nice to Have
Previous experience with RMM/PSA tools (e.g., ConnectWise, Autotask, or similar). CompTIA A+ or other relevant IT certifications. Exposure to Active Directory, Exchange, or server environments. What We Offer
Competitive pay based on experience. Professional growth and training opportunities. Mileage reimbursement for on-site visits. A collaborative team environment with opportunities to advance. The chance to work directly with clients and make a visible impact.
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Location:
Southern California (On-site and Remote Support) Employment Type:
Full-Time About Us Our client is a managed IT services provider dedicated to delivering exceptional technology solutions for our clients across diverse industries. Our team prides itself on creating world-class customer experiences while maintaining the highest technical standards. Role
Level 1 IT Technician Responsibilities
Customer Service First:
Deliver outstanding client interactions with a “customer-obsessed” mindset. Help Desk Support:
Answer inbound support calls, emails, and tickets with professionalism and urgency. On-Site Support:
Travel to client offices to resolve hardware/software/network issues as needed. Ticket Management:
Troubleshoot and resolve Level 1 technical issues in a timely manner, documenting work thoroughly. Escalation:
Identify when issues are beyond your scope and escalate appropriately to Level 2/3 engineers. Collaboration:
Work closely with team members to ensure client satisfaction and efficient problem resolution. Continuous Learning:
Stay current with standard technologies (Microsoft 365, Windows OS, networking basics, etc.) and follow internal IT processes. Requirements
1+ year of IT support or help desk experience (MSP experience a plus). Strong interpersonal and communication skills; ability to explain technical solutions clearly. Familiarity with Windows desktop environments, Microsoft 365, basic networking (DNS/DHCP), and printers. Valid driver’s license and reliable transportation for on-site client visits. Ability to prioritize tasks and manage time effectively in a fast-paced environment. A “can-do” attitude with a passion for helping others. Nice to Have
Previous experience with RMM/PSA tools (e.g., ConnectWise, Autotask, or similar). CompTIA A+ or other relevant IT certifications. Exposure to Active Directory, Exchange, or server environments. What We Offer
Competitive pay based on experience. Professional growth and training opportunities. Mileage reimbursement for on-site visits. A collaborative team environment with opportunities to advance. The chance to work directly with clients and make a visible impact.
#J-18808-Ljbffr