Encore Global
Event Technician, Audio Visual (Part time) - Hyatt Regency Bethesda
Encore Global, Bethesda, Maryland, us, 20811
Position Overview
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities
Equipment Operation Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service Strives to exceed the expectations and needs of internal and external customers. Customer Interaction Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. Event Monitoring Monitors events and checks in on customers throughout the day. Relationship Management Understands and fosters the hotel/client relationship. Technical Ability Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Equipment Handling Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge Understands company processes, follows procedures, and completes systems entry and paperwork accurately. Equipment Scheduling Uses the equipment sheets to determine the equipment scheduled for setup and for strike. Interacts with other staff and outside vendors for equipment. Revenue & Invoicing Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices. Completes order entries in Navigator, as needed. Job Qualifications
High School Diploma required. Associate’s degree is preferred. Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Review requirements in the internal materials. External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path in the external materials. 1 year of customer service or hospitality experience is preferred. 1 year of audio-visual experience or equivalent in an educational environment is preferred. A valid driver’s license is required for team members that may operate Company vehicles. Additional DOT requirements may need to be met if applicable. Must be able to lift 50 lbs. Competencies
Deliver World Class Service Hospitality; Ownership Do The Right Thing Instills Trust; Safety Conscious Drive Results Action Oriented; See The Big Picture; Tech Savvy Value People Communicates Effectively Physical & Work Environment
Physical Requirements Team members must be able to meet the physical demands to perform essential job functions. Reasonable accommodations may be made. See the note on frequency for the physical activities. Work Environment Hotel/convention center environment with exposure to varying temperatures, noise, and use of high-end AV equipment. Irregular hours and on-call status, including days, evenings, weekends, and holidays. Appearance guidelines apply per Encore standards. The above information is not exhaustive and Encore reserves the right to revise the job or require other tasks as assigned. #LI-MV2 Hourly Pay Range: $18.11 - $22.18 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on various factors including location, travel, relevant work experience, or particular skills and expertise. Some positions may be eligible for overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Details regarding benefits options are available in the provided materials. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.
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A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities
Equipment Operation Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service Strives to exceed the expectations and needs of internal and external customers. Customer Interaction Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. Event Monitoring Monitors events and checks in on customers throughout the day. Relationship Management Understands and fosters the hotel/client relationship. Technical Ability Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Equipment Handling Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge Understands company processes, follows procedures, and completes systems entry and paperwork accurately. Equipment Scheduling Uses the equipment sheets to determine the equipment scheduled for setup and for strike. Interacts with other staff and outside vendors for equipment. Revenue & Invoicing Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices. Completes order entries in Navigator, as needed. Job Qualifications
High School Diploma required. Associate’s degree is preferred. Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Review requirements in the internal materials. External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path in the external materials. 1 year of customer service or hospitality experience is preferred. 1 year of audio-visual experience or equivalent in an educational environment is preferred. A valid driver’s license is required for team members that may operate Company vehicles. Additional DOT requirements may need to be met if applicable. Must be able to lift 50 lbs. Competencies
Deliver World Class Service Hospitality; Ownership Do The Right Thing Instills Trust; Safety Conscious Drive Results Action Oriented; See The Big Picture; Tech Savvy Value People Communicates Effectively Physical & Work Environment
Physical Requirements Team members must be able to meet the physical demands to perform essential job functions. Reasonable accommodations may be made. See the note on frequency for the physical activities. Work Environment Hotel/convention center environment with exposure to varying temperatures, noise, and use of high-end AV equipment. Irregular hours and on-call status, including days, evenings, weekends, and holidays. Appearance guidelines apply per Encore standards. The above information is not exhaustive and Encore reserves the right to revise the job or require other tasks as assigned. #LI-MV2 Hourly Pay Range: $18.11 - $22.18 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on various factors including location, travel, relevant work experience, or particular skills and expertise. Some positions may be eligible for overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Details regarding benefits options are available in the provided materials. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.
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