Jim Coleman Auto Group
Overview
Jim Coleman Infiniti/Nissan is hiring a Service Advisor. Jim Coleman Automotive is a 3rd generation family-owned dealership serving the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail offering a great team environment, benefits, and ongoing training and support. If you have the motivation to join a luxury sales environment and meet our high standards, we’d like to meet you. We provide opportunity for growth and advancement.
We are looking for an enthusiastic and highly motivated service writer to provide advice and assistance to customers throughout the service experience. You will be responsible for creating a cultivating environment for our team and delivering an excellent experience for the client. You will have the opportunity to work at a state-of-the-art facility with a great work environment in Bethesda, Maryland.
Responsibilities
Provide timely updates
Assist customer with needs/requests
Greeting customers at the service lane
Consulting with technicians regarding necessary repairs and possible alternatives to expensive repairs
Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up
Requirements
Proven experience as service advisor to maximize profit
Tech savvy with working knowledge of computer systems and databases
Able to balance a customer-oriented and a results-driven approach
Patient and comfortable dealing with customers
Professionalism and outgoing personality
Excellent communication and interpersonal skills
Outstanding organizational and multi-tasking abilities
Willing to learn and take direction
Rights & Compliance
Applicants have rights under Federal Employment Laws
Family & Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
#J-18808-Ljbffr
We are looking for an enthusiastic and highly motivated service writer to provide advice and assistance to customers throughout the service experience. You will be responsible for creating a cultivating environment for our team and delivering an excellent experience for the client. You will have the opportunity to work at a state-of-the-art facility with a great work environment in Bethesda, Maryland.
Responsibilities
Provide timely updates
Assist customer with needs/requests
Greeting customers at the service lane
Consulting with technicians regarding necessary repairs and possible alternatives to expensive repairs
Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up
Requirements
Proven experience as service advisor to maximize profit
Tech savvy with working knowledge of computer systems and databases
Able to balance a customer-oriented and a results-driven approach
Patient and comfortable dealing with customers
Professionalism and outgoing personality
Excellent communication and interpersonal skills
Outstanding organizational and multi-tasking abilities
Willing to learn and take direction
Rights & Compliance
Applicants have rights under Federal Employment Laws
Family & Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
#J-18808-Ljbffr