TransPecos Banks
VP Deposit & Payment Operations Leader
TransPecos Banks, San Antonio, Texas, United States, 78208
Overview
Job Title : VP Deposit & Payment Operations Leader Location : Onsite in San Antonio Summary
Overall responsibility for Deposit Operations including ACH/payments, deposit, customer care, and quality control functions and teams to ensure the bank achieves its goals while taking care of its customers. Essential Duties & Responsibilities
To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Oversees day-to-day deposit operations, ensuring accurate and timely processing of transactions, adherence to procedures, and compliance with regulatory standards. Develops and improves operating procedures to increase productivity, streamline workflows, and ensure consistency across processes. Leads staff development, including hiring, training, performance evaluations, and mentoring to support high standards in service, quality, and accountability. Analyzes transaction volumes and system capabilities to identify processing gaps; recommends and implements system or procedural improvements. Coordinates with cross-functional teams and vendors to address system support needs, resolve issues, and improve service delivery. Assists in managing vendor relationships and supporting contract performance, system enhancements, and service-level reviews. Conducts data analysis and prepares recurring and ad hoc reports to support decision-making, productivity tracking, and audit readiness. Handles escalated customer service matters and collaborates with teams to ensure effective resolution and continuous improvement. Supports audit and compliance efforts, including document preparation, internal reviews, and response to inquiries related to deposit operations. Assists with budget preparation, variance tracking, and forecasting for the department. Enhances commercial banking deposit products and treasury management offerings in collaboration with product and frontline teams. Participates in industry forums, internal committees, and community initiatives to maintain subject matter expertise and represent the bank's interests. Carries out responsibilities with professionalism and respect for others in accordance with the organization's policies and applicable laws. Any other duties as assigned. Key Deliverables
Accurate and timely internal and external reporting Process improvement and control Team Effectiveness & Capability Compliance Organizational Structure
CEO or COO Supervises: VP Payments & Sr. Manager Contact Center Qualifications
Bachelor's Degree in Business, Accounting, or banking related area of study is required 5 years professional experience in banking operations 3 years management/supervisory experience Required Knowledge & Skills
Intermediate to advanced knowledge of consumer retail and deposit related banking procedures, policies, and regulations Intermediate to advanced Excel skills Proficient in MS Office Products Strong interpersonal and presentation skills Strong Project Management skills Strong communication skills – written and oral; ability to influence and persuade Preferred Knowledge
Knowledge of U.S. payment systems including ACH, FedNow, RTP, and card-based networks (with exposure to PIN-less debit transaction processing). Expertise in payment operations, including exception handling, settlement, reconciliation, and ensuring high STP (straight-through processing) rates across platforms. Collaborative experience working with core banking platforms (e.g., Fiserv) and orchestrating cross-functional vendor relationships to support scalable payment architecture. Strong understanding of payment lifecycle performance metrics, operational SLAs, and how to design controls for compliance across PCI, FINRA, and NACHA standards. Talents
Strong Organizational, Analytical & Problem-Solving: works with data and is able to understand problems, identify the root cause, and identify sustainable solutions to eliminate the problem, independently and with others Continuous Improvement & Change Management: Synthesizes complex and diverse information; collects and researches data; uses intuitional and personal experience to complement data; designs workflows and procedures; leads change initiatives Business Acumen: understands the big picture and can balance the interests of multiple stakeholders to deliver results Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments People Acumen: establishes positive working relationships with senior leaders, internal peers, and team members to achieve goals Growth-oriented Leadership: develops themselves and others through coaching, mentoring, and individual development to create a high-performance work team Self-directed: takes initiative, anticipates issues, and prioritizes their own and the team's work Other
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Must be able to lift to 20 pounds. TransPecos Banks will not accept unsolicited resumes from any source other than the candidate. We will consider any candidate for whom an Agency submits an unsolicited resume, to have been referred to us by the Agency free of any charges or fees, other than those agencies we engage on a specific search. TransPecos Banks will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
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Job Title : VP Deposit & Payment Operations Leader Location : Onsite in San Antonio Summary
Overall responsibility for Deposit Operations including ACH/payments, deposit, customer care, and quality control functions and teams to ensure the bank achieves its goals while taking care of its customers. Essential Duties & Responsibilities
To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Oversees day-to-day deposit operations, ensuring accurate and timely processing of transactions, adherence to procedures, and compliance with regulatory standards. Develops and improves operating procedures to increase productivity, streamline workflows, and ensure consistency across processes. Leads staff development, including hiring, training, performance evaluations, and mentoring to support high standards in service, quality, and accountability. Analyzes transaction volumes and system capabilities to identify processing gaps; recommends and implements system or procedural improvements. Coordinates with cross-functional teams and vendors to address system support needs, resolve issues, and improve service delivery. Assists in managing vendor relationships and supporting contract performance, system enhancements, and service-level reviews. Conducts data analysis and prepares recurring and ad hoc reports to support decision-making, productivity tracking, and audit readiness. Handles escalated customer service matters and collaborates with teams to ensure effective resolution and continuous improvement. Supports audit and compliance efforts, including document preparation, internal reviews, and response to inquiries related to deposit operations. Assists with budget preparation, variance tracking, and forecasting for the department. Enhances commercial banking deposit products and treasury management offerings in collaboration with product and frontline teams. Participates in industry forums, internal committees, and community initiatives to maintain subject matter expertise and represent the bank's interests. Carries out responsibilities with professionalism and respect for others in accordance with the organization's policies and applicable laws. Any other duties as assigned. Key Deliverables
Accurate and timely internal and external reporting Process improvement and control Team Effectiveness & Capability Compliance Organizational Structure
CEO or COO Supervises: VP Payments & Sr. Manager Contact Center Qualifications
Bachelor's Degree in Business, Accounting, or banking related area of study is required 5 years professional experience in banking operations 3 years management/supervisory experience Required Knowledge & Skills
Intermediate to advanced knowledge of consumer retail and deposit related banking procedures, policies, and regulations Intermediate to advanced Excel skills Proficient in MS Office Products Strong interpersonal and presentation skills Strong Project Management skills Strong communication skills – written and oral; ability to influence and persuade Preferred Knowledge
Knowledge of U.S. payment systems including ACH, FedNow, RTP, and card-based networks (with exposure to PIN-less debit transaction processing). Expertise in payment operations, including exception handling, settlement, reconciliation, and ensuring high STP (straight-through processing) rates across platforms. Collaborative experience working with core banking platforms (e.g., Fiserv) and orchestrating cross-functional vendor relationships to support scalable payment architecture. Strong understanding of payment lifecycle performance metrics, operational SLAs, and how to design controls for compliance across PCI, FINRA, and NACHA standards. Talents
Strong Organizational, Analytical & Problem-Solving: works with data and is able to understand problems, identify the root cause, and identify sustainable solutions to eliminate the problem, independently and with others Continuous Improvement & Change Management: Synthesizes complex and diverse information; collects and researches data; uses intuitional and personal experience to complement data; designs workflows and procedures; leads change initiatives Business Acumen: understands the big picture and can balance the interests of multiple stakeholders to deliver results Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments People Acumen: establishes positive working relationships with senior leaders, internal peers, and team members to achieve goals Growth-oriented Leadership: develops themselves and others through coaching, mentoring, and individual development to create a high-performance work team Self-directed: takes initiative, anticipates issues, and prioritizes their own and the team's work Other
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Must be able to lift to 20 pounds. TransPecos Banks will not accept unsolicited resumes from any source other than the candidate. We will consider any candidate for whom an Agency submits an unsolicited resume, to have been referred to us by the Agency free of any charges or fees, other than those agencies we engage on a specific search. TransPecos Banks will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
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