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We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call center representatives to ensure excellent customer service and satisfaction.
Responsibilities:
Manage and lead a team of call center representatives Develop and implement strategies to improve customer service and satisfaction Monitor and analyze call center performance metrics to identify areas for improvement Ensure compliance with company policies and procedures Provide coaching and training to call center representatives to improve performance Resolve customer complaints and issues in a timely and effective manner Collaborate with other departments to ensure seamless customer experience Prepare and present reports on call center performance to senior management Requirements:
Proven experience as a Call Center Manager or similar role Excellent communication and interpersonal skills Strong leadership and management skills Ability to analyze data and identify trends Experience with call center software and technology Bachelor's degree in Business Administration or related field
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Manage and lead a team of call center representatives Develop and implement strategies to improve customer service and satisfaction Monitor and analyze call center performance metrics to identify areas for improvement Ensure compliance with company policies and procedures Provide coaching and training to call center representatives to improve performance Resolve customer complaints and issues in a timely and effective manner Collaborate with other departments to ensure seamless customer experience Prepare and present reports on call center performance to senior management Requirements:
Proven experience as a Call Center Manager or similar role Excellent communication and interpersonal skills Strong leadership and management skills Ability to analyze data and identify trends Experience with call center software and technology Bachelor's degree in Business Administration or related field
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