MOHR Talent
We’re supporting a large, family-owned franchise operator seeking a
hands-on HR Director
to lead people operations across 100+ retail and restaurant locations. This is a
high-impact leadership role
reporting directly to the President, ideal for someone who thrives in a fast-paced, people-driven environment and understands the dynamics of field-based HR. What You’ll Do: Own all HR functions across a multi-unit restaurant/retail structure Oversee onboarding, compensation, and employee lifecycle processes Manage benefits programs, annual merit increases, and pay structures Handle leave management (FMLA, ADA, Workers’ Comp, STD/LTD) Partner with store leaders on employee relations, performance issues, and coaching Maintain compliance across state/federal/local labor laws Lead internal communications, policy updates, and handbook revisions Respond to employment-related claims, partnering on legal and documentation Ensure accuracy of HR systems, employee files, and reporting Supervise administrative team members and ensure day-to-day HR continuity What We’re Looking For: 7+ years of progressive HR experience, including 3+ in QSR, retail, or franchise operations Proven ability to lead HR strategy and execution across multiple locations Deep understanding of employment law and regulatory requirements Strong communicator, coach, and conflict resolver Highly organized and able to balance strategic initiatives with daily execution Experience overseeing HR support staff or admin team Local to Massachusetts and available to work onsite daily Bilingual in English/Spanish or Portuguese is a plus Why This Role? Join one of New England’s largest and most respected Dunkin’ franchise groups Take full ownership of HR and be part of the executive leadership team Competitive salary + performance bonus Full medical, dental, vision, 401(k), PTO, and car/phone allowance if needed Family-owned culture that values people, operational excellence, and long-term success MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status.
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hands-on HR Director
to lead people operations across 100+ retail and restaurant locations. This is a
high-impact leadership role
reporting directly to the President, ideal for someone who thrives in a fast-paced, people-driven environment and understands the dynamics of field-based HR. What You’ll Do: Own all HR functions across a multi-unit restaurant/retail structure Oversee onboarding, compensation, and employee lifecycle processes Manage benefits programs, annual merit increases, and pay structures Handle leave management (FMLA, ADA, Workers’ Comp, STD/LTD) Partner with store leaders on employee relations, performance issues, and coaching Maintain compliance across state/federal/local labor laws Lead internal communications, policy updates, and handbook revisions Respond to employment-related claims, partnering on legal and documentation Ensure accuracy of HR systems, employee files, and reporting Supervise administrative team members and ensure day-to-day HR continuity What We’re Looking For: 7+ years of progressive HR experience, including 3+ in QSR, retail, or franchise operations Proven ability to lead HR strategy and execution across multiple locations Deep understanding of employment law and regulatory requirements Strong communicator, coach, and conflict resolver Highly organized and able to balance strategic initiatives with daily execution Experience overseeing HR support staff or admin team Local to Massachusetts and available to work onsite daily Bilingual in English/Spanish or Portuguese is a plus Why This Role? Join one of New England’s largest and most respected Dunkin’ franchise groups Take full ownership of HR and be part of the executive leadership team Competitive salary + performance bonus Full medical, dental, vision, 401(k), PTO, and car/phone allowance if needed Family-owned culture that values people, operational excellence, and long-term success MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status.
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