LeadStack Inc.
LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.
Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build *** with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to growing out our organization with the Ohana style treatment. Whether we are recruiting the next extraordinary candidate for our company, implementing new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of an elite employee experience, which allows *** to deliver a premier customer experience in the market. The ES People Advisor is a member of a globally diverse team providing mentorship and assistance to geographically dispersed employees using the latest *** technology. The successful candidate has strong organizational skills with a high attention to detail, time management and communication skills, a commitment to outstanding customer support, and the ability to establish relationships at every level of the organization. This person must be comfortable dealing with highly critical and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is interested in gaining exposure to a variety of HR subject areas. Your Impact: Provide superior customer service to employees and managers of *** via our Basecamp customer portal, and other social channels. Support our knowledge base within Basecamp; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees' self-service. Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data. Follow through to ensure all assigned cases are resolved and closed timely and appropriately. Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries Maintain appropriate level of process, program, and policy knowledge in order to assist Employees. Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager's experience with the process. ssist with User Acceptance Testing for system enhancements. Process corrections or transactions not handled through Employee or Manager Self Service in Workday. Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience. Requirements: 2 years prior work experience in Human Resources or a centralized customer service environment preferred Prior experience with Workday HCM or similar HRIS is highly desirable Experience working in a Case Management system Exceptional problem solving skills with a strong desire for data integrity, process definition, and continuous learning Excellent verbal and written communication skills The ability to navigate and collaborate with employees through personal circumstances bility to diagnose a problem and lead correction efforts through effective communication and execution Superior employee experience focus bility to navigate in a high-paced evolving environment with contending priorities bility to maintain confidentiality in all aspects of job responsibilities ppetite for growth and desire to drive process improvements applying technology Work effectively in a team setting Experience working in HR shared services organization for an established company is ideal
To know more about current opportunities at LeadStack, please visit us at https://leadstackinc.com/careers/ Should you have any questions, feel free to call me on or send an email on
Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build *** with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to growing out our organization with the Ohana style treatment. Whether we are recruiting the next extraordinary candidate for our company, implementing new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of an elite employee experience, which allows *** to deliver a premier customer experience in the market. The ES People Advisor is a member of a globally diverse team providing mentorship and assistance to geographically dispersed employees using the latest *** technology. The successful candidate has strong organizational skills with a high attention to detail, time management and communication skills, a commitment to outstanding customer support, and the ability to establish relationships at every level of the organization. This person must be comfortable dealing with highly critical and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is interested in gaining exposure to a variety of HR subject areas. Your Impact: Provide superior customer service to employees and managers of *** via our Basecamp customer portal, and other social channels. Support our knowledge base within Basecamp; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees' self-service. Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data. Follow through to ensure all assigned cases are resolved and closed timely and appropriately. Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries Maintain appropriate level of process, program, and policy knowledge in order to assist Employees. Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager's experience with the process. ssist with User Acceptance Testing for system enhancements. Process corrections or transactions not handled through Employee or Manager Self Service in Workday. Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience. Requirements: 2 years prior work experience in Human Resources or a centralized customer service environment preferred Prior experience with Workday HCM or similar HRIS is highly desirable Experience working in a Case Management system Exceptional problem solving skills with a strong desire for data integrity, process definition, and continuous learning Excellent verbal and written communication skills The ability to navigate and collaborate with employees through personal circumstances bility to diagnose a problem and lead correction efforts through effective communication and execution Superior employee experience focus bility to navigate in a high-paced evolving environment with contending priorities bility to maintain confidentiality in all aspects of job responsibilities ppetite for growth and desire to drive process improvements applying technology Work effectively in a team setting Experience working in HR shared services organization for an established company is ideal
To know more about current opportunities at LeadStack, please visit us at https://leadstackinc.com/careers/ Should you have any questions, feel free to call me on or send an email on