Hire Talent
Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to growing out our organization with the Ohana style treatment. Whether we are recruiting the next extraordinary candidate for our company, implementing new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of an elite employee experience, which allows to deliver a premier customer experience in the market.
The ES People Advisor is a member of a globally diverse team providing mentorship and assistance to geographically dispersed employees using the latest technology. The successful candidate has strong organizational skills with a high attention to detail, time management and communication skills, a commitment to outstanding customer support, and the ability to establish relationships at every level of the organization. This person must be comfortable dealing with highly critical and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is interested in gaining exposure to a variety of HR subject areas.
Your Impact:
Provide superior customer service to employees and managers of via our Basecamp customer portal, and other social channels.
Support our knowledge base within Basecamp; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees' self-service.
Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data. Follow through to ensure all assigned cases are resolved and closed timely and appropriately.
Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries
Maintain appropriate level of process, program, and policy knowledge in order to assist Employees.
Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager's experience with the process.
Assist with User Acceptance Testing for system enhancements.
Process corrections or transactions not handled through Employee or Manager Self Service in Workday.
Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience.
Requirements:
2 years prior work experience in Human Resources or a centralized customer service environment preferred
Prior experience with Workday HCM or similar HRIS is highly desirable
Experience working in a Case Management system
Exceptional problem solving skills with a strong desire for data integrity, process definition, and continuous learning
Excellent verbal and written communication skills
The ability to navigate and collaborate with employees through personal circumstances
Ability to diagnose a problem and lead correction efforts through effective communication and execution
Superior employee experience focus
Ability to navigate in a high-paced evolving environment with contending priorities
Ability to maintain confidentiality in all aspects of job responsibilities
Appetite for growth and desire to drive process improvements applying technology
Work effectively in a team setting
Experience working in HR shared services organization for an established company is ideal
Please rank your preferred top skill sets: (For Example: tools, previous experience, technologies) Must have skills: Workday exp, and case management Teachable skills: Optional skills: 4. How quickly are you looking to interview/hire? ASAP 5. I understand this is approximately a DURATION contract. Any possibility of extension or going perm? NO 6. This role is located in LOCATION. Indiana Can this position be fully remote? NO in office 3 days a week Does this worker need to near any hubs? (If so, provide onsite address and how many days per week) If the role requires the worker to be onsite? (If so, provide onsite address and how many days per week) 111 Monument Circle Indianapolis, IN 46204 7. Any specific time zones this candidate will need to work to accommodate? EST 8. How many interview rounds and will there be any assessments? (Please Note: Please try to condense multiple round interviews to panels to ensure candidates are still available). 2 ROUNDS 9. Years of Experience: How many years of experience would you consider overqualified? How many years of experience would you consider underqualified? Less than 2
Please rank your preferred top skill sets: (For Example: tools, previous experience, technologies) Must have skills: Workday exp, and case management Teachable skills: Optional skills: 4. How quickly are you looking to interview/hire? ASAP 5. I understand this is approximately a DURATION contract. Any possibility of extension or going perm? NO 6. This role is located in LOCATION. Indiana Can this position be fully remote? NO in office 3 days a week Does this worker need to near any hubs? (If so, provide onsite address and how many days per week) If the role requires the worker to be onsite? (If so, provide onsite address and how many days per week) 111 Monument Circle Indianapolis, IN 46204 7. Any specific time zones this candidate will need to work to accommodate? EST 8. How many interview rounds and will there be any assessments? (Please Note: Please try to condense multiple round interviews to panels to ensure candidates are still available). 2 ROUNDS 9. Years of Experience: How many years of experience would you consider overqualified? How many years of experience would you consider underqualified? Less than 2