Sherwin-Williams
This vital role contributes significantly to the success of our retail operations. As a Customer Service Specialist, you will engage closely with both wholesale and retail customers to assess their needs, answer inquiries regarding Sherwin-Williams products, and recommend optimal solutions. Your responsibilities also include promptly addressing customer concerns to ensure maximum satisfaction, staying informed about product features, and upholding the high quality and visual standards of the store.
This is a full-time position starting at $19.00 per hour.
You will be expected to work at the following locations:
Store #701780:
29093 Southfield Rd, Southfield, MI 48076 Store #701754:
820 S Old Woodward Ave, Birmingham, MI 48009 Store #701007:
27958 Woodward Ave, Royal Oak, MI 48067 In this role, you will have direct contact with customers, which may include minors, as well as access to cash, electronic equipment, and store merchandise. Therefore, a review of criminal history is necessary to protect the safety and reputation of our business and customers. At Sherwin-Williams, our mission is to inspire and enhance the world by coloring and protecting what matters. Our innovative solutions and products make environments brighter and stronger. The success of our business relies on our skilled and passionate employees. That’s why we focus on: Life:
Offering rewards, benefits, and flexibility for your health and well-being. Career:
Providing opportunities to learn, develop new skills, and advance your career. Connection:
Building an inclusive team and committing to our local and broader communities. How to Get Started: Complete Your Online Application:
Visit our Careers page and take 15 minutes to create your profile. Participate in a Digital Interview:
Qualified candidates will receive an invitation to a video interview, where you can answer a few behavioral-based questions at your convenience. Attend an In-Store Interview:
Successful candidates from the video interview will be invited to meet with our team in a store or related facility. At Sherwin-Williams, we are committed to the health and wellness of our employees. We offer a wide range of world-class benefits designed with your needs in mind. For more detailed information, you can visit our benefits overview page. Compensation rates are influenced by various factors, including experience and location, and may vary on a case-by-case basis. We consider all qualified applicants, including those with arrest or conviction records, in accordance with applicable laws. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. We celebrate diversity and welcome applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, or any other protected status. Our recruiting team will never ask for payment or sensitive personal information during the application process. Ensure high levels of customer satisfaction through excellent sales service. Assist customers in person and over the phone by determining needs and suggesting appropriate products. Build productive relationships with wholesale and retail customers. Process transactions accurately, adhering to company policies. Meet and strive to exceed sales goals on a monthly, quarterly, and yearly basis. Maintain organized work order files and formulas. Pull products from the sales floor or warehouse as needed. Tint and mix products to satisfy customer specifications. Stock shelves and create appealing displays. Clean and maintain store equipment. Assist with loading and unloading delivery trucks. Help with deliveries when required. Maintain a neat and organized work environment. Stay knowledgeable about products and available options to assist customers. Comply with inventory control procedures. Propose innovative ways to enhance sales and customer experience. Minimum Requirements: At least eighteen (18) years of age. Legally authorized to work without the need for sponsorship. Possess a valid, unrestricted Driver's License. Ability to lift and carry up to 50 lbs frequently and up to 70 lbs on occasion. Willingness to work scheduled hours, including evenings and weekends. Preferred Qualifications: High School diploma or GED. At least one year of experience in retail or customer service. Experience selling paint and related products. Familiarity with operating tinting and mixing equipment. Ability to communicate in more than one language is a plus. Spanish language skills are especially valued.
29093 Southfield Rd, Southfield, MI 48076 Store #701754:
820 S Old Woodward Ave, Birmingham, MI 48009 Store #701007:
27958 Woodward Ave, Royal Oak, MI 48067 In this role, you will have direct contact with customers, which may include minors, as well as access to cash, electronic equipment, and store merchandise. Therefore, a review of criminal history is necessary to protect the safety and reputation of our business and customers. At Sherwin-Williams, our mission is to inspire and enhance the world by coloring and protecting what matters. Our innovative solutions and products make environments brighter and stronger. The success of our business relies on our skilled and passionate employees. That’s why we focus on: Life:
Offering rewards, benefits, and flexibility for your health and well-being. Career:
Providing opportunities to learn, develop new skills, and advance your career. Connection:
Building an inclusive team and committing to our local and broader communities. How to Get Started: Complete Your Online Application:
Visit our Careers page and take 15 minutes to create your profile. Participate in a Digital Interview:
Qualified candidates will receive an invitation to a video interview, where you can answer a few behavioral-based questions at your convenience. Attend an In-Store Interview:
Successful candidates from the video interview will be invited to meet with our team in a store or related facility. At Sherwin-Williams, we are committed to the health and wellness of our employees. We offer a wide range of world-class benefits designed with your needs in mind. For more detailed information, you can visit our benefits overview page. Compensation rates are influenced by various factors, including experience and location, and may vary on a case-by-case basis. We consider all qualified applicants, including those with arrest or conviction records, in accordance with applicable laws. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. We celebrate diversity and welcome applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, or any other protected status. Our recruiting team will never ask for payment or sensitive personal information during the application process. Ensure high levels of customer satisfaction through excellent sales service. Assist customers in person and over the phone by determining needs and suggesting appropriate products. Build productive relationships with wholesale and retail customers. Process transactions accurately, adhering to company policies. Meet and strive to exceed sales goals on a monthly, quarterly, and yearly basis. Maintain organized work order files and formulas. Pull products from the sales floor or warehouse as needed. Tint and mix products to satisfy customer specifications. Stock shelves and create appealing displays. Clean and maintain store equipment. Assist with loading and unloading delivery trucks. Help with deliveries when required. Maintain a neat and organized work environment. Stay knowledgeable about products and available options to assist customers. Comply with inventory control procedures. Propose innovative ways to enhance sales and customer experience. Minimum Requirements: At least eighteen (18) years of age. Legally authorized to work without the need for sponsorship. Possess a valid, unrestricted Driver's License. Ability to lift and carry up to 50 lbs frequently and up to 70 lbs on occasion. Willingness to work scheduled hours, including evenings and weekends. Preferred Qualifications: High School diploma or GED. At least one year of experience in retail or customer service. Experience selling paint and related products. Familiarity with operating tinting and mixing equipment. Ability to communicate in more than one language is a plus. Spanish language skills are especially valued.