City of San Jose
Senior Airport Operations Specialist I/II/III
City of San Jose, San Jose, California, United States, 95199
San José Mineta International Airport (SJC):
Fly Simple Fueled by a culture of innovation, San José Mineta International Airport (SJC) is the Bay Area's easiest and most dependable Airport due to its medium size, simple layout, temperate climate and location. SJC is located just minutes from downtown San José – the Bay Area’s largest city and the Capital of Silicon Valley. SJC is a self-supporting enterprise owned and operated by the City of San José. In 2024, SJC welcomed nearly 12 million passengers and was rated California’s top-performing airport for on-time departures by Cirium. SJC currently offers nonstop service to more than 40 domestic and international destinations. The Airport’s two fixed-base operators, as well as several corporate aviation tenants, serve the business aviation needs of Silicon Valley; corporate and general aviation traffic represents more than a quarter of aircraft operations at SJC. In 2024, SJC celebrated 75 years of connecting the Bay Area with the world. The City of San José - San José Mineta International Airport is currently recruiting for Senior Airport Operations Specialist for the Airport Operations Division. This position performs work under the immediate supervision of an Airport Operations Supervisor and the Manager-on-Duty to support the variety of airport operations duties related to compliance, enforcement and customer service essential to the 24-hour operation of a medium-hub international airport. These activities support the four sections of Airport Operations (Airside, Terminal Management / Customer Service, Landside, and Security). This position will rotate responsibilities between the various sections referenced above to gain a comprehensive knowledge base and insight of the functionality of the Airport. Typical duties and responsibilities include the following: Airside Operations
Respond to emergencies, distressed or disabled aircraft, hazardous materials spills, wildlife or other airfield accidents or incidents May perform airfield inspections and other operations duties in support of airside. Coordinates cleanup efforts, prepares detailed informational and operational reports related to safety/security incidents, injuries and accidents. Use vehicle to patrol the airfield to inspect and observe aircraft, tenants, perimeter fences, gates to ensure compliance with applicable regulations and act to correct deficiencies. Terminal Management / Customer Service
Coordinate common use resources (gates, remote parking, ticket counters, bag belts) to maintain safe, efficient day to day operations. Assist in documenting and resolving disruptions to operations such as bag jams, passenger queue control and irregular airline operations. Regular inspections of the terminal facility to ensure a clean, reputable terminal facility is available to the traveling public. Conducting customer service surveys to drive improvements for the overall passenger experience. Landside Services
Uses data entry and personal interaction to process permits, reports, and work orders to ensure regulatory compliance and exceptional customer service. Observes, records, and enforces activities conducted on the Landside (terminal curbs, roadways, traffic control, public & employee parking facilities, and Ground Transportation areas). Responds to emergencies, vehicle accidents, or other Landside incidents to maintain a safe and efficient operation. Includes on-site inspection of the area, and performing or coordinating activities as required. Security Compliance
Perform surveillance, inspection and investigations for enforcement of the Airport Security Program, investigates security breaches and violations. Use of a vehicle to patrol the airport to inspect tenants, perimeter fences, employees, and contractors to ensure compliance with applicable regulations and take action to correct deficiencies. Enforces proper procedures for Airport's Access Control System to prevent unauthorized and/or unescorted access to the Air Operations Area (AOA) Airport Operations Center
Monitors the Airport’s CCTV, Access Control, Fire Monitoring System, Building Management and Baggage Handling Systems. Coordinates appropriate responses. Monitors and utilizes all Airport and public safety radio frequencies. Performs passenger paging and other customer service functions throughout the facilities. Coordinates internal Airport/Tenant communications via radio, telephone etc. In addition, the Senior Airport Operations Specialist will be required to multi-task and utilize various computer programs within each section of Airport Operations including Access Control System, Resource and Gate Management systems, Internet Protocol Television (IPTV). The Senior Airport Operations Specialists will also be expected to manage multiple phone lines and radio channels to coordinate airport activities within the AOC and perform a variety of general clerical duties such as: filing, preparation of records, forms, and other pertinent documents. Other duties the Senior Airport Operations Specialist may be assigned include but are not limited to; compiles data, prepares reports, completes necessary and required forms and oversees recordkeeping to provide top-notch customer service to business stakeholders and the traveling public. Successful candidates must demonstrate excellent communication skills and the ability to handle confidential and sensitive information. As well as poses the ability to enforce and correct deficiencies regarding compliance with rules and regulations under the following agencies: California Public Utilities Commission (CPUC), Federal Aviation Administration (FAA), Transportation Security Administration (TSA), City of San Jose, and the San José Mineta International Airport. Salary Range for Senior Airport Operations Specialist I:
$85,372.56 – $103,827.36 Salary Range for Senior Airport Operations Specialist II:
$87,949.68 – $107,125.20 Salary Range for Senior Airport Operations Specialist III: $96,904.08 – $118,076.04 The actual salary shall be determined by the final candidate’s qualifications and experience. These salary ranges include an approximate five percent (5%) ongoing non-pensionable compensation pay. Selection Process
To apply, please complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers. The final filing date for this job announcement is at 11:59 p.m. on Friday, October 24, 2025. Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers. The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. If you have questions about the duties of these positions, the selection or hiring processes, please contact Tessa Elkins at telkins@sjc.org Education and Experience
Senior Airport Operations Specialist I Bachelor’s degree in aviation or closely related field AND one (1) year of experience in the aviation field or an internship in aviation. Aviation experience is typically gained by working for the following types of organizations: airport, airline, fixed based operator, airport related contractor, aviation related government agency or military aviation. Acceptable Substitution Additional experience in aviation may be substituted for the bachelor’s degree requirement on a year-for-year basis. Senior Airport Operations Specialist II Bachelor's Degree in Aviation or closely related field AND certification from an airport industry professional organization AND one (1) year experience at the level of Senior Airport Operations Specialist I. Acceptable Substitution Additional experience in aviation may be substituted for the bachelor’s Degree requirement on a year-for-year basis. Senior Airport Operations Specialist III Bachelor's Degree in Aviation or closely related field AND certification from an airport industry professional organization AND two (2) years of experience at the level of Senior Airport Operations Specialist I or higher. Acceptable Substitution Additional experience in aviation may be substituted for the bachelor’s Degree requirement on a year-for-year basis. Required Licensing
Incumbents are required to complete and pass a TSA mandated, Criminal History Records Check and a Security Threat Assessment and all other City, State or Federal requirements. California Driver’s License. Obtain an Airport issued Ramp Drivers Permit and Movement Area Operating Permit within 6 months of employment. Basic Competencies
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts. Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor. Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate. Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational support and direction. Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel. Additional Competencies and/or Desirable Qualifications
Knowledge of: Communication systems and procedures; Basic mechanical equipment principals; Emergency situation procedures; Leadership principles; Airport operations principals, policies, and procedures; Airport security practices and requirements; Airport Ground Transportation and Parking operations; Airfield safety principals. Skills in: Operating various airport equipment; Driving airport vehicles on the ramp; Radio communications procedures.
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Fly Simple Fueled by a culture of innovation, San José Mineta International Airport (SJC) is the Bay Area's easiest and most dependable Airport due to its medium size, simple layout, temperate climate and location. SJC is located just minutes from downtown San José – the Bay Area’s largest city and the Capital of Silicon Valley. SJC is a self-supporting enterprise owned and operated by the City of San José. In 2024, SJC welcomed nearly 12 million passengers and was rated California’s top-performing airport for on-time departures by Cirium. SJC currently offers nonstop service to more than 40 domestic and international destinations. The Airport’s two fixed-base operators, as well as several corporate aviation tenants, serve the business aviation needs of Silicon Valley; corporate and general aviation traffic represents more than a quarter of aircraft operations at SJC. In 2024, SJC celebrated 75 years of connecting the Bay Area with the world. The City of San José - San José Mineta International Airport is currently recruiting for Senior Airport Operations Specialist for the Airport Operations Division. This position performs work under the immediate supervision of an Airport Operations Supervisor and the Manager-on-Duty to support the variety of airport operations duties related to compliance, enforcement and customer service essential to the 24-hour operation of a medium-hub international airport. These activities support the four sections of Airport Operations (Airside, Terminal Management / Customer Service, Landside, and Security). This position will rotate responsibilities between the various sections referenced above to gain a comprehensive knowledge base and insight of the functionality of the Airport. Typical duties and responsibilities include the following: Airside Operations
Respond to emergencies, distressed or disabled aircraft, hazardous materials spills, wildlife or other airfield accidents or incidents May perform airfield inspections and other operations duties in support of airside. Coordinates cleanup efforts, prepares detailed informational and operational reports related to safety/security incidents, injuries and accidents. Use vehicle to patrol the airfield to inspect and observe aircraft, tenants, perimeter fences, gates to ensure compliance with applicable regulations and act to correct deficiencies. Terminal Management / Customer Service
Coordinate common use resources (gates, remote parking, ticket counters, bag belts) to maintain safe, efficient day to day operations. Assist in documenting and resolving disruptions to operations such as bag jams, passenger queue control and irregular airline operations. Regular inspections of the terminal facility to ensure a clean, reputable terminal facility is available to the traveling public. Conducting customer service surveys to drive improvements for the overall passenger experience. Landside Services
Uses data entry and personal interaction to process permits, reports, and work orders to ensure regulatory compliance and exceptional customer service. Observes, records, and enforces activities conducted on the Landside (terminal curbs, roadways, traffic control, public & employee parking facilities, and Ground Transportation areas). Responds to emergencies, vehicle accidents, or other Landside incidents to maintain a safe and efficient operation. Includes on-site inspection of the area, and performing or coordinating activities as required. Security Compliance
Perform surveillance, inspection and investigations for enforcement of the Airport Security Program, investigates security breaches and violations. Use of a vehicle to patrol the airport to inspect tenants, perimeter fences, employees, and contractors to ensure compliance with applicable regulations and take action to correct deficiencies. Enforces proper procedures for Airport's Access Control System to prevent unauthorized and/or unescorted access to the Air Operations Area (AOA) Airport Operations Center
Monitors the Airport’s CCTV, Access Control, Fire Monitoring System, Building Management and Baggage Handling Systems. Coordinates appropriate responses. Monitors and utilizes all Airport and public safety radio frequencies. Performs passenger paging and other customer service functions throughout the facilities. Coordinates internal Airport/Tenant communications via radio, telephone etc. In addition, the Senior Airport Operations Specialist will be required to multi-task and utilize various computer programs within each section of Airport Operations including Access Control System, Resource and Gate Management systems, Internet Protocol Television (IPTV). The Senior Airport Operations Specialists will also be expected to manage multiple phone lines and radio channels to coordinate airport activities within the AOC and perform a variety of general clerical duties such as: filing, preparation of records, forms, and other pertinent documents. Other duties the Senior Airport Operations Specialist may be assigned include but are not limited to; compiles data, prepares reports, completes necessary and required forms and oversees recordkeeping to provide top-notch customer service to business stakeholders and the traveling public. Successful candidates must demonstrate excellent communication skills and the ability to handle confidential and sensitive information. As well as poses the ability to enforce and correct deficiencies regarding compliance with rules and regulations under the following agencies: California Public Utilities Commission (CPUC), Federal Aviation Administration (FAA), Transportation Security Administration (TSA), City of San Jose, and the San José Mineta International Airport. Salary Range for Senior Airport Operations Specialist I:
$85,372.56 – $103,827.36 Salary Range for Senior Airport Operations Specialist II:
$87,949.68 – $107,125.20 Salary Range for Senior Airport Operations Specialist III: $96,904.08 – $118,076.04 The actual salary shall be determined by the final candidate’s qualifications and experience. These salary ranges include an approximate five percent (5%) ongoing non-pensionable compensation pay. Selection Process
To apply, please complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers. The final filing date for this job announcement is at 11:59 p.m. on Friday, October 24, 2025. Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers. The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. If you have questions about the duties of these positions, the selection or hiring processes, please contact Tessa Elkins at telkins@sjc.org Education and Experience
Senior Airport Operations Specialist I Bachelor’s degree in aviation or closely related field AND one (1) year of experience in the aviation field or an internship in aviation. Aviation experience is typically gained by working for the following types of organizations: airport, airline, fixed based operator, airport related contractor, aviation related government agency or military aviation. Acceptable Substitution Additional experience in aviation may be substituted for the bachelor’s degree requirement on a year-for-year basis. Senior Airport Operations Specialist II Bachelor's Degree in Aviation or closely related field AND certification from an airport industry professional organization AND one (1) year experience at the level of Senior Airport Operations Specialist I. Acceptable Substitution Additional experience in aviation may be substituted for the bachelor’s Degree requirement on a year-for-year basis. Senior Airport Operations Specialist III Bachelor's Degree in Aviation or closely related field AND certification from an airport industry professional organization AND two (2) years of experience at the level of Senior Airport Operations Specialist I or higher. Acceptable Substitution Additional experience in aviation may be substituted for the bachelor’s Degree requirement on a year-for-year basis. Required Licensing
Incumbents are required to complete and pass a TSA mandated, Criminal History Records Check and a Security Threat Assessment and all other City, State or Federal requirements. California Driver’s License. Obtain an Airport issued Ramp Drivers Permit and Movement Area Operating Permit within 6 months of employment. Basic Competencies
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts. Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor. Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate. Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational support and direction. Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel. Additional Competencies and/or Desirable Qualifications
Knowledge of: Communication systems and procedures; Basic mechanical equipment principals; Emergency situation procedures; Leadership principles; Airport operations principals, policies, and procedures; Airport security practices and requirements; Airport Ground Transportation and Parking operations; Airfield safety principals. Skills in: Operating various airport equipment; Driving airport vehicles on the ramp; Radio communications procedures.
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