Hatfield Rally House
As Front Desk Staff, you'll be the first point of contact for members and guests. You'll help manage daily check-ins, answer inquiries, handle reservations, and support the overall customer experience. We're looking for friendly, reliable, and somewhat tech-savvy team players who are passionate about sports, fitness, and excellent service. **
** Key Responsibilities
Greet and check in members and guests in a friendly, professional manner
Answer phones, respond to emails, and provide information about programs, bookings, and memberships
Assist with court reservations, event sign-ups, and POS transactions
Keep the front desk and lobby area clean and organized
Open or close the facility depending on shift assignment
Monitor activity and enforce facility rules and safety policies
Support staff and coaches during events, clinics, and tournaments
Assist with basic administrative duties as assigned
Make sure locker rooms/bathrooms are clean and picked up. No major cleaning responsibilities, though.
Qualifications
Customer service or front desk experience preferred
Comfortable with computers, reservation systems, and payment processing
Strong communication and problem-solving skills
Friendly, team-oriented, and dependable
Ability to multitask in a busy environment
Must be able to work flexible hours, including evenings and weekends
Must be 18 years or older
Bonus if You Have
Experience in a sports or recreation environment
Knowledge of tennis or pickleball
CPR/First Aid certification (or willingness to get certified)
** Key Responsibilities
Greet and check in members and guests in a friendly, professional manner
Answer phones, respond to emails, and provide information about programs, bookings, and memberships
Assist with court reservations, event sign-ups, and POS transactions
Keep the front desk and lobby area clean and organized
Open or close the facility depending on shift assignment
Monitor activity and enforce facility rules and safety policies
Support staff and coaches during events, clinics, and tournaments
Assist with basic administrative duties as assigned
Make sure locker rooms/bathrooms are clean and picked up. No major cleaning responsibilities, though.
Qualifications
Customer service or front desk experience preferred
Comfortable with computers, reservation systems, and payment processing
Strong communication and problem-solving skills
Friendly, team-oriented, and dependable
Ability to multitask in a busy environment
Must be able to work flexible hours, including evenings and weekends
Must be 18 years or older
Bonus if You Have
Experience in a sports or recreation environment
Knowledge of tennis or pickleball
CPR/First Aid certification (or willingness to get certified)