Korn Ferry
Overview
Korn Ferry
is a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business—synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That’s why the world’s most forward-thinking companies across every major industry turn to us—for a shared commitment to lasting impact and the bold ambition to Be More Than. Korn Ferry Digital
is a scaled product business unit within Korn Ferry that develops and sells our suite of talent products and HR technology, supporting clients across six solution areas: Organizational Strategy Assessment and Succession Talent Acquisition Leadership and Professional Development Sales and Service Total Rewards OPPORTUNITY TO ENHANCE YOUR CAREER -
It’s about exceeding your potential. The Senior Consultant works within the customer support group to provide telephone-based, email-based and web-based functional and technical support for customers, prospects, partners, demos, internal, field, and other professionals seeking assistance in the use of Korn Ferry products. The Senior Consultant works with other Korn Ferry Support and Technical support professionals to form a nucleus of highly proficient problem-solvers who are dedicated to delivering the highest quality support with the goal of increasing customer satisfaction. The Senior Consultant acts as a resource of product knowledge and skill set in the provision of telephone, email, live chat and web-based support. This professional works with others, including customer technical support specialists, technology specialists, quality assurance, and development teams to respond to problems and resolve those problems. The Senior Consultant must have a background in providing support, an attitude that fosters customer satisfaction, a "can do" frame of mind, and respond well to all manner of potentially difficult situations. This professional must deal well with people under all types of situations, remembering that the goal is to "solve the problem," while maintaining a positive perspective. KEY RESPONSIBILITIES
Delivery of telephone, email, chat, and Web based support including: Providing advice and guidance to clients in order to efficiently resolve their questions and issues; this will include general Korn Ferry product advice, troubleshooting of technical issues and identifying sales opportunities and referring them to the appropriate internal team. Improve customer satisfaction through delivery of excellent support Ability to write technical or functional information and contribute to the FAQ knowledge base Maintain level of technical knowledge and Korn Ferry product knowledge Identify and document product issues, enhancements, and requests in the appropriate tracking system Work cross-functionally with other colleagues/groups as needed Suggest and employ new, creative, and innovative ways to deliver support Mentor to other team members Participate in the hiring, training, and retaining of other team members as requested Helping the manager to oversee the team Other duties as required by manager PROFESSIONAL EXPERIENCE/QUALIFICATIONS
At least 4 years’ professional experience in a corporate setting is desired Business Support/ Customer Service experience for web-based applications highly desired Experience using a customer case tracking system highly desired Superior analytical and troubleshooting skills Must have excellent written and oral communication skills in English High level of accuracy and attention to detail, as well as good organization skills Building rapport and dealing with a wide range of people in a friendly and professional manner Work effectively with cross-functional teams Desired experience with Workday modules (Human Capital Management, Recruiting, Talent Management) to assist clients with system configurations EDUCATION
Associates or BA degree in technical discipline or equivalent experience Internal Mobility at Korn Ferry If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position. Korn Ferry is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law. If you are a resident of New York, Colorado, California, Washington, Hawaii, District of Columbia, New Jersey, Maryland, Illinois, Massachusetts, Vancouver, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, Quebec, Saskatchewan, please consider remote opportunities with Korn Ferry in your state/province.
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Korn Ferry
is a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business—synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That’s why the world’s most forward-thinking companies across every major industry turn to us—for a shared commitment to lasting impact and the bold ambition to Be More Than. Korn Ferry Digital
is a scaled product business unit within Korn Ferry that develops and sells our suite of talent products and HR technology, supporting clients across six solution areas: Organizational Strategy Assessment and Succession Talent Acquisition Leadership and Professional Development Sales and Service Total Rewards OPPORTUNITY TO ENHANCE YOUR CAREER -
It’s about exceeding your potential. The Senior Consultant works within the customer support group to provide telephone-based, email-based and web-based functional and technical support for customers, prospects, partners, demos, internal, field, and other professionals seeking assistance in the use of Korn Ferry products. The Senior Consultant works with other Korn Ferry Support and Technical support professionals to form a nucleus of highly proficient problem-solvers who are dedicated to delivering the highest quality support with the goal of increasing customer satisfaction. The Senior Consultant acts as a resource of product knowledge and skill set in the provision of telephone, email, live chat and web-based support. This professional works with others, including customer technical support specialists, technology specialists, quality assurance, and development teams to respond to problems and resolve those problems. The Senior Consultant must have a background in providing support, an attitude that fosters customer satisfaction, a "can do" frame of mind, and respond well to all manner of potentially difficult situations. This professional must deal well with people under all types of situations, remembering that the goal is to "solve the problem," while maintaining a positive perspective. KEY RESPONSIBILITIES
Delivery of telephone, email, chat, and Web based support including: Providing advice and guidance to clients in order to efficiently resolve their questions and issues; this will include general Korn Ferry product advice, troubleshooting of technical issues and identifying sales opportunities and referring them to the appropriate internal team. Improve customer satisfaction through delivery of excellent support Ability to write technical or functional information and contribute to the FAQ knowledge base Maintain level of technical knowledge and Korn Ferry product knowledge Identify and document product issues, enhancements, and requests in the appropriate tracking system Work cross-functionally with other colleagues/groups as needed Suggest and employ new, creative, and innovative ways to deliver support Mentor to other team members Participate in the hiring, training, and retaining of other team members as requested Helping the manager to oversee the team Other duties as required by manager PROFESSIONAL EXPERIENCE/QUALIFICATIONS
At least 4 years’ professional experience in a corporate setting is desired Business Support/ Customer Service experience for web-based applications highly desired Experience using a customer case tracking system highly desired Superior analytical and troubleshooting skills Must have excellent written and oral communication skills in English High level of accuracy and attention to detail, as well as good organization skills Building rapport and dealing with a wide range of people in a friendly and professional manner Work effectively with cross-functional teams Desired experience with Workday modules (Human Capital Management, Recruiting, Talent Management) to assist clients with system configurations EDUCATION
Associates or BA degree in technical discipline or equivalent experience Internal Mobility at Korn Ferry If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position. Korn Ferry is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law. If you are a resident of New York, Colorado, California, Washington, Hawaii, District of Columbia, New Jersey, Maryland, Illinois, Massachusetts, Vancouver, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, Quebec, Saskatchewan, please consider remote opportunities with Korn Ferry in your state/province.
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