Wiz
Senior Customer Experience Manager (West) Renewals / Renewals Remote - USA
Wiz, Jackson, Mississippi, United States
Senior Customer Experience Manager (West)
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. Wiz is on a mission to help organizations secure cloud environments that will accelerate their business. Trusted by security teams worldwide, we have a proven track record of success and a culture that values world-class talent. Our team works across 20+ countries to protect the infrastructure of hundreds of customers, including over 45% of the Fortune 100, and to secure over 230 billion files daily. We are a leading player in a growing market and offer you the opportunity to make a significant impact. You will have the freedom to think creatively, dream big, and contribute to our record growth while helping secure cloud environments for top companies. Summary: The Customer Experience team engages strategic customers to deliver business value and drive revenue growth. Customer Experience Managers (CEM) connect Wiz value to top customer initiatives, increase adoption, and outpace the competition. This role guides the world\'s largest, multi-year cloud-based enterprise software customers through their journey to the cloud with a focus on robust cloud security and extending Wiz value. The ideal candidate acts as a trusted customer advisor and ensures cross-team collaboration to deliver transformational outcomes with a strong emphasis on security. Location: Candidates must be located in the Western United States. What You’ll Do: Strategic Project Ownership:
Take ownership of diverse cloud security projects, collaborating with Sales, Support, Success, product/engineering teams, and customer teams. Customer Engagement and Advocacy for Cloud Security:
Understand the customer’s business vision and processes with a focus on cloud security; build relationships across the organization from technicians to the CISO level; evangelize Wiz value and guide customers to adopt secure solutions; ensure Wiz guidance is understood and executed while advocating for customers’ security needs internally. Program Transformation:
Use PM experience to guide customers post-onboarding through Wiz adoption with emphasis on robust cloud security practices; introduce innovative ideas and tools to solve security challenges while addressing internal blockers at the customer. Strategic Opportunity Identification and Value Enumeration:
Collaborate with the Customer Account team to identify cloud security opportunities, support TCO analysis and business case assessments, and explore tool consolidation to deepen Wiz value. Day-to-Day Operations – Ensuring Cloud Security Best Practices:
Define milestones, remove blockers, and drive secure workload migrations; develop a training strategy to upskill technical and non-technical roles; establish governance structures prioritizing security and Wiz adoption. What You’ll Bring 6+ years in a CSM, AE, PM, or other customer-facing strategic role. Proven experience with Fortune 100 customers and cloud-based technology. Experience managing strategic customers with an entrepreneurial mindset to solve complex engagements. Excellent communication and interpersonal skills; ability to engage stakeholders at all levels. Deep understanding of Security SaaS offerings and pricing models; ability to learn Wiz offerings and pricing with agility. Benefits and Compensation Wiz offers a competitive benefits package for US employees. Specific benefits may vary by location. Health & Welfare Benefits Medical, dental and vision insurance Home Office Setup reimbursement Flexible Spending Accounts Monthly Connectivity reimbursement Employee Assistance Program (EAP) Short- and Long-term Disability Insurance 401(k) Retirement Savings Plan (with employer match) Time Off Flexible paid time off + 11 paid holidays Paid leave programs including parental, pregnancy health, medical and bereavement leave Compensation Starting compensation will be determined based on factors including experience, skills, and location. The specific salary range will be shared during the hiring process. This role is eligible to participate in Wiz’s equity plan and may include incentive compensation. The annual base salary range is US$132,000 — US$146,400. Applicants must have the legal right to work in the country where the position is based. This role does not offer visa sponsorship. Wiz is an equal opportunity employer. We do not discriminate based on protected characteristics. By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz\'s Privacy Policy. Create a Job Alert Interested in building your career at Wiz, Inc.? Get future opportunities sent straight to your email. Apply for this job
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Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. Wiz is on a mission to help organizations secure cloud environments that will accelerate their business. Trusted by security teams worldwide, we have a proven track record of success and a culture that values world-class talent. Our team works across 20+ countries to protect the infrastructure of hundreds of customers, including over 45% of the Fortune 100, and to secure over 230 billion files daily. We are a leading player in a growing market and offer you the opportunity to make a significant impact. You will have the freedom to think creatively, dream big, and contribute to our record growth while helping secure cloud environments for top companies. Summary: The Customer Experience team engages strategic customers to deliver business value and drive revenue growth. Customer Experience Managers (CEM) connect Wiz value to top customer initiatives, increase adoption, and outpace the competition. This role guides the world\'s largest, multi-year cloud-based enterprise software customers through their journey to the cloud with a focus on robust cloud security and extending Wiz value. The ideal candidate acts as a trusted customer advisor and ensures cross-team collaboration to deliver transformational outcomes with a strong emphasis on security. Location: Candidates must be located in the Western United States. What You’ll Do: Strategic Project Ownership:
Take ownership of diverse cloud security projects, collaborating with Sales, Support, Success, product/engineering teams, and customer teams. Customer Engagement and Advocacy for Cloud Security:
Understand the customer’s business vision and processes with a focus on cloud security; build relationships across the organization from technicians to the CISO level; evangelize Wiz value and guide customers to adopt secure solutions; ensure Wiz guidance is understood and executed while advocating for customers’ security needs internally. Program Transformation:
Use PM experience to guide customers post-onboarding through Wiz adoption with emphasis on robust cloud security practices; introduce innovative ideas and tools to solve security challenges while addressing internal blockers at the customer. Strategic Opportunity Identification and Value Enumeration:
Collaborate with the Customer Account team to identify cloud security opportunities, support TCO analysis and business case assessments, and explore tool consolidation to deepen Wiz value. Day-to-Day Operations – Ensuring Cloud Security Best Practices:
Define milestones, remove blockers, and drive secure workload migrations; develop a training strategy to upskill technical and non-technical roles; establish governance structures prioritizing security and Wiz adoption. What You’ll Bring 6+ years in a CSM, AE, PM, or other customer-facing strategic role. Proven experience with Fortune 100 customers and cloud-based technology. Experience managing strategic customers with an entrepreneurial mindset to solve complex engagements. Excellent communication and interpersonal skills; ability to engage stakeholders at all levels. Deep understanding of Security SaaS offerings and pricing models; ability to learn Wiz offerings and pricing with agility. Benefits and Compensation Wiz offers a competitive benefits package for US employees. Specific benefits may vary by location. Health & Welfare Benefits Medical, dental and vision insurance Home Office Setup reimbursement Flexible Spending Accounts Monthly Connectivity reimbursement Employee Assistance Program (EAP) Short- and Long-term Disability Insurance 401(k) Retirement Savings Plan (with employer match) Time Off Flexible paid time off + 11 paid holidays Paid leave programs including parental, pregnancy health, medical and bereavement leave Compensation Starting compensation will be determined based on factors including experience, skills, and location. The specific salary range will be shared during the hiring process. This role is eligible to participate in Wiz’s equity plan and may include incentive compensation. The annual base salary range is US$132,000 — US$146,400. Applicants must have the legal right to work in the country where the position is based. This role does not offer visa sponsorship. Wiz is an equal opportunity employer. We do not discriminate based on protected characteristics. By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz\'s Privacy Policy. Create a Job Alert Interested in building your career at Wiz, Inc.? Get future opportunities sent straight to your email. Apply for this job
*
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