Tapestry, Inc.
Overview
Assistant Store Manager I – Coach, Eagan, MN, US The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment. Note: This document serves as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Responsibilities
Sales: Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values. Develops sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store performance, and achieves sales results. Productivity Management: holds the management team accountable for personal productivity and management contribution. Develops clienteling strategy; implements and monitors over time to achieve business goals with the Store Manager. Understands market changes with potential impact on business performance and supports the execution of sales strategies/tactics. Ensures adherence to Coach’s standards; aligns team with the brand’s guide to style and expectations. Acts as brand ambassador to drive loyalty and business (e.g., charity events, local associations, mall initiatives). Resolves customer issues in a timely manner; partners with the Store Manager and/or District Manager as needed. Develops the team to build long-term relationships with customers and drive business. Takes initiative and demonstrates ownership and accountability for results of self and others. Collaborates with the Store/District Manager to protect and drive business needs. Ensures daily tasks are completed without negatively impacting Coach standards of service. Approaches challenges promptly and takes corrective action when appropriate. Builds trusting relationships with peers and team; acts as an advocate for the Brand. Welcomes feedback and adapts behaviors; sets short and long-term goals to achieve personal metrics and store performance. Delegates and empowers others; creates enthusiasm for a shared vision and mission. Recognizes and values individual performance. Operations
Evaluates performance of all team members and provides consistent feedback; develops action plans for continuous development with the Store Manager. Resolves performance problems with appropriate communication, coaching and counseling techniques. Adheres to retail policies and procedures including POS and Operations. Leverages Coach’s tools and technology to support service and store operations. Recruits, interviews, on-boards and collaborates with the Store Manager on strategies to maintain top talent. Manages daily operational tasks according to Coach standards including selling, service, operations, payroll, human resources and loss prevention. Demonstrates strong business acumen; forecasts in partnership with Store Manager and plans budgets to needs of the business (e.g., payroll, staffing, scheduling, merchandising). Interacts with Lead Supervisor and Store Manager; communicates needs for esthetic and safety requirements with corporate as needed. Maintains interior and exterior upkeep of building in partnership with the corporate office. Adheres to retail policies and procedures including POS and Operations. Uses Coach’s tools and technology to support service and store operations. Competencies: Drive for Results; Customer Focus; Creativity; Interpersonal Savvy; Learning on the Fly; Perseverance; Dealing with Ambiguity; Strategic Agility; Building Effective Teams; Managerial Courage. Qualifications
Experience : 1 to 3 years of previous management experience in a luxury retail service environment preferred. Knowledge of fashion trends and market competition. Education : High school diploma or equivalent; college degree preferred. Technical : Proficient with MS Office (Word, Excel, PowerPoint, Outlook). Experience with retail systems (labor management, inventory, sales reporting, etc.). Physical : Ability to work at a fast pace; effective communication with customers and team; ability to maneuver on the sales floor, stock room, and to lift up to 25 pounds frequently and up to 50 pounds for product shipments. Schedule : Ability to meet Coach Scheduling & Availability Expectations, including flexible scheduling, nights, weekends, and holidays with high retail traffic. Note : This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. EEO Statement : Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and hires based on qualifications related to the position. Decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected status. Visit Coach at www.coach.com.
#J-18808-Ljbffr
Assistant Store Manager I – Coach, Eagan, MN, US The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment. Note: This document serves as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Responsibilities
Sales: Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values. Develops sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store performance, and achieves sales results. Productivity Management: holds the management team accountable for personal productivity and management contribution. Develops clienteling strategy; implements and monitors over time to achieve business goals with the Store Manager. Understands market changes with potential impact on business performance and supports the execution of sales strategies/tactics. Ensures adherence to Coach’s standards; aligns team with the brand’s guide to style and expectations. Acts as brand ambassador to drive loyalty and business (e.g., charity events, local associations, mall initiatives). Resolves customer issues in a timely manner; partners with the Store Manager and/or District Manager as needed. Develops the team to build long-term relationships with customers and drive business. Takes initiative and demonstrates ownership and accountability for results of self and others. Collaborates with the Store/District Manager to protect and drive business needs. Ensures daily tasks are completed without negatively impacting Coach standards of service. Approaches challenges promptly and takes corrective action when appropriate. Builds trusting relationships with peers and team; acts as an advocate for the Brand. Welcomes feedback and adapts behaviors; sets short and long-term goals to achieve personal metrics and store performance. Delegates and empowers others; creates enthusiasm for a shared vision and mission. Recognizes and values individual performance. Operations
Evaluates performance of all team members and provides consistent feedback; develops action plans for continuous development with the Store Manager. Resolves performance problems with appropriate communication, coaching and counseling techniques. Adheres to retail policies and procedures including POS and Operations. Leverages Coach’s tools and technology to support service and store operations. Recruits, interviews, on-boards and collaborates with the Store Manager on strategies to maintain top talent. Manages daily operational tasks according to Coach standards including selling, service, operations, payroll, human resources and loss prevention. Demonstrates strong business acumen; forecasts in partnership with Store Manager and plans budgets to needs of the business (e.g., payroll, staffing, scheduling, merchandising). Interacts with Lead Supervisor and Store Manager; communicates needs for esthetic and safety requirements with corporate as needed. Maintains interior and exterior upkeep of building in partnership with the corporate office. Adheres to retail policies and procedures including POS and Operations. Uses Coach’s tools and technology to support service and store operations. Competencies: Drive for Results; Customer Focus; Creativity; Interpersonal Savvy; Learning on the Fly; Perseverance; Dealing with Ambiguity; Strategic Agility; Building Effective Teams; Managerial Courage. Qualifications
Experience : 1 to 3 years of previous management experience in a luxury retail service environment preferred. Knowledge of fashion trends and market competition. Education : High school diploma or equivalent; college degree preferred. Technical : Proficient with MS Office (Word, Excel, PowerPoint, Outlook). Experience with retail systems (labor management, inventory, sales reporting, etc.). Physical : Ability to work at a fast pace; effective communication with customers and team; ability to maneuver on the sales floor, stock room, and to lift up to 25 pounds frequently and up to 50 pounds for product shipments. Schedule : Ability to meet Coach Scheduling & Availability Expectations, including flexible scheduling, nights, weekends, and holidays with high retail traffic. Note : This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. EEO Statement : Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and hires based on qualifications related to the position. Decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected status. Visit Coach at www.coach.com.
#J-18808-Ljbffr