Tapestry, Inc.
Assistant Store Manager I
Tucson, AZ, US The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment. Responsibilities
SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales Productivity Management: holds the management team accountable for personal productivity and management contribution Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations Acts as brand ambassador in the market/mall to drive loyalty and business Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed Develops team to build long-term relationships with customers to drive business Takes initiative; has a high level of ownership and accountability for results of self and others Works directly with the Store/District Manager to protect and drive the needs of the business Ensures all daily tasks are completed without negatively impacting service of Coach standards Approaches challenges in a direct and timely manner and takes action to course correct in the moment, when appropriate Builds trusting relationships with peers and team; acts as advocate for the Brand Welcomes feedback and adapts behaviors; creates short and long-term goals to achieve personal metrics and store performance Delegates and empowers others Creates enthusiasm and positivity for a shared vision and mission Recognizes and values individual performance Operations
Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for continuous development in partnership with the Store Manager Resolves performance problems using appropriate communication, coaching and counseling techniques Adheres to all retail policies and procedures including POS and Operations Leverages/understands Coach’s tools and technology to support Service and Operations of store Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business Competencies
Drive for Results: Can be counted on to exceed goals; top performer; bottom-line oriented; pushes self and others for results Customer Focus: Dedicated to meeting internal and external customers’ expectations; builds trust and relationships Creativity: Generates new and unique ideas; makes connections among ideas Interpersonal Savvy: Relates well to all kinds of people; builds rapport; uses diplomacy and tact Learning on The Fly: Learns quickly; open to change; analyzes successes and failures for improvement Perseverance: Energetic and persistent; finishes what is started Dealing with Ambiguity: Handles change and uncertainty; acts without having the total picture Strategic Agility: Sees ahead; articulates credible visions and strategies Building Effective Teams: Fosters teamwork and belonging Managerial Courage: Gives direct, actionable feedback; handles problems promptly Additional Requirements
Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferred. Knowledge of fashion trends and market competition Education: High school diploma or equivalent; college degree preferred Technical: Proficient with MS Office; experience with retail systems (labor management, inventory, sales reporting, etc.) Physical: Ability to work at a fast pace; able to move around the store and lift up to 25 pounds frequently; may lift up to 50 pounds Schedule: Flexible schedule including nights, weekends and holidays as required
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the requirements of the position; these decisions are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally-protected status. Visit Coach at www.coach.com.
Nearest Major Market: Tucson
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Tucson, AZ, US The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment. Responsibilities
SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales Productivity Management: holds the management team accountable for personal productivity and management contribution Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations Acts as brand ambassador in the market/mall to drive loyalty and business Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed Develops team to build long-term relationships with customers to drive business Takes initiative; has a high level of ownership and accountability for results of self and others Works directly with the Store/District Manager to protect and drive the needs of the business Ensures all daily tasks are completed without negatively impacting service of Coach standards Approaches challenges in a direct and timely manner and takes action to course correct in the moment, when appropriate Builds trusting relationships with peers and team; acts as advocate for the Brand Welcomes feedback and adapts behaviors; creates short and long-term goals to achieve personal metrics and store performance Delegates and empowers others Creates enthusiasm and positivity for a shared vision and mission Recognizes and values individual performance Operations
Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for continuous development in partnership with the Store Manager Resolves performance problems using appropriate communication, coaching and counseling techniques Adheres to all retail policies and procedures including POS and Operations Leverages/understands Coach’s tools and technology to support Service and Operations of store Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business Competencies
Drive for Results: Can be counted on to exceed goals; top performer; bottom-line oriented; pushes self and others for results Customer Focus: Dedicated to meeting internal and external customers’ expectations; builds trust and relationships Creativity: Generates new and unique ideas; makes connections among ideas Interpersonal Savvy: Relates well to all kinds of people; builds rapport; uses diplomacy and tact Learning on The Fly: Learns quickly; open to change; analyzes successes and failures for improvement Perseverance: Energetic and persistent; finishes what is started Dealing with Ambiguity: Handles change and uncertainty; acts without having the total picture Strategic Agility: Sees ahead; articulates credible visions and strategies Building Effective Teams: Fosters teamwork and belonging Managerial Courage: Gives direct, actionable feedback; handles problems promptly Additional Requirements
Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferred. Knowledge of fashion trends and market competition Education: High school diploma or equivalent; college degree preferred Technical: Proficient with MS Office; experience with retail systems (labor management, inventory, sales reporting, etc.) Physical: Ability to work at a fast pace; able to move around the store and lift up to 25 pounds frequently; may lift up to 50 pounds Schedule: Flexible schedule including nights, weekends and holidays as required
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the requirements of the position; these decisions are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally-protected status. Visit Coach at www.coach.com.
Nearest Major Market: Tucson
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