Tapestry, Inc.
Assistant Store Manager I
Millbury, MA, US Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment. Responsibilities Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values. Develops sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store performance, and achieves sales targets. Productivity Management: holds the management team accountable for personal productivity and management contribution. Develops clienteling strategy; implements and monitors over time, to achieve business goals in partnership with the Store Manager. Understands market changes with potential impact on business performance and supports the execution of sales strategies/tactics. Ensures associates follow expectations per Coach’s Guide to Style. Acts as brand ambassador to drive loyalty and business in the market (e.g., charity events, local associations, mall initiatives). Resolves customer issues promptly while being solution-oriented; partners with the Store Manager and/or District Manager as needed. Develops the team to build long-term relationships with customers to drive business. Takes initiative and demonstrates ownership and accountability for results of self and others. Works with the Store/District Manager to protect and drive business needs; ensures daily tasks are completed without compromising Coach standards. Approaches challenges promptly and takes action to course-correct when appropriate. Builds trusting relationships with peers and team; advocates for the Brand. Welcomes feedback and creates short and long-term goals to achieve personal metrics and store performance. Delegates and empowers others; creates enthusiasm for the shared vision and mission. Recognizes and values individual performance. Operations Evaluates performance of all team members and provides consistent feedback; creates and modifies action plans in partnership with the Store Manager. Resolves performance issues using appropriate communication, coaching and counseling techniques. Adheres to retail policies and procedures including POS and Operations. Leverages Coach’s tools and technology to support service and operations of the store. Recruits, interviews on-boards and collaborates with the Store Manager on strategies to maintain top talent and create a talent bench. Manages daily operational tasks including selling, service, operations, payroll, human resources and loss prevention per Coach standards. Demonstrates strong business acumen; forecasts in partnership with Store Manager and plans/budgets to the needs of the business (e.g., payroll, staffing, scheduling, merchandising). Maintains communication with Lead Supervisor and Store Manager. Maintains interior and exterior upkeep of the building with partnership from the corporate office; coordinates esthetic and safety requirements. Adheres to all retail policies and procedures including POS and Operations. Competencies Drive for Results: consistently exceeds goals and pushes self and others for results. Customer Focus: meets the expectations of internal and external customers; builds trust and relationships. Creativity: generates new and valuable ideas; makes connections across ideas. Interpersonal Savvy: relates well to all kinds of people; builds rapport and uses diplomacy. Learning on the Fly: learns quickly in new situations; open to change; analyzes successes and failures for improvement. Perseverance: pursues tasks with energy and finish; remains resilient. Dealing with Ambiguity: adapts to change; acts without complete information when needed. Strategic Agility: anticipates future trends and develops strategic plans. Building Effective Teams: creates strong morale; fosters open dialogue; defines success for the team. Managerial Courage: provides direct feedback and addresses issues promptly and directly. Our People Managers Competencies Strategic Agility Developing Direct Reports and Others Building Effective Teams Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and not on age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other protected status. Visit Coach at www.coach.com. Americans with Disabilities Act (ADA) Tapestry will provide reasonable accommodations for disabilities or religious beliefs. For accommodations to complete the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com. Work Setup BASE PAY RANGE: $22.50 TO $37.25 Hourly. General Description of Benefits: Health benefits (medical, dental, vision), life and disability insurance, 401(k), and paid time off. Eligible employees may enroll in benefits. For more information, see the U.S. Store Compensation & Benefits. Nearest Major Market: Worcester Job Segment: Retail Manager, Retail Operations, Store Manager, Brand Ambassador, Outside Sales, Retail, Marketing, Sales
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Millbury, MA, US Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment. Responsibilities Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values. Develops sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store performance, and achieves sales targets. Productivity Management: holds the management team accountable for personal productivity and management contribution. Develops clienteling strategy; implements and monitors over time, to achieve business goals in partnership with the Store Manager. Understands market changes with potential impact on business performance and supports the execution of sales strategies/tactics. Ensures associates follow expectations per Coach’s Guide to Style. Acts as brand ambassador to drive loyalty and business in the market (e.g., charity events, local associations, mall initiatives). Resolves customer issues promptly while being solution-oriented; partners with the Store Manager and/or District Manager as needed. Develops the team to build long-term relationships with customers to drive business. Takes initiative and demonstrates ownership and accountability for results of self and others. Works with the Store/District Manager to protect and drive business needs; ensures daily tasks are completed without compromising Coach standards. Approaches challenges promptly and takes action to course-correct when appropriate. Builds trusting relationships with peers and team; advocates for the Brand. Welcomes feedback and creates short and long-term goals to achieve personal metrics and store performance. Delegates and empowers others; creates enthusiasm for the shared vision and mission. Recognizes and values individual performance. Operations Evaluates performance of all team members and provides consistent feedback; creates and modifies action plans in partnership with the Store Manager. Resolves performance issues using appropriate communication, coaching and counseling techniques. Adheres to retail policies and procedures including POS and Operations. Leverages Coach’s tools and technology to support service and operations of the store. Recruits, interviews on-boards and collaborates with the Store Manager on strategies to maintain top talent and create a talent bench. Manages daily operational tasks including selling, service, operations, payroll, human resources and loss prevention per Coach standards. Demonstrates strong business acumen; forecasts in partnership with Store Manager and plans/budgets to the needs of the business (e.g., payroll, staffing, scheduling, merchandising). Maintains communication with Lead Supervisor and Store Manager. Maintains interior and exterior upkeep of the building with partnership from the corporate office; coordinates esthetic and safety requirements. Adheres to all retail policies and procedures including POS and Operations. Competencies Drive for Results: consistently exceeds goals and pushes self and others for results. Customer Focus: meets the expectations of internal and external customers; builds trust and relationships. Creativity: generates new and valuable ideas; makes connections across ideas. Interpersonal Savvy: relates well to all kinds of people; builds rapport and uses diplomacy. Learning on the Fly: learns quickly in new situations; open to change; analyzes successes and failures for improvement. Perseverance: pursues tasks with energy and finish; remains resilient. Dealing with Ambiguity: adapts to change; acts without complete information when needed. Strategic Agility: anticipates future trends and develops strategic plans. Building Effective Teams: creates strong morale; fosters open dialogue; defines success for the team. Managerial Courage: provides direct feedback and addresses issues promptly and directly. Our People Managers Competencies Strategic Agility Developing Direct Reports and Others Building Effective Teams Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and not on age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other protected status. Visit Coach at www.coach.com. Americans with Disabilities Act (ADA) Tapestry will provide reasonable accommodations for disabilities or religious beliefs. For accommodations to complete the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com. Work Setup BASE PAY RANGE: $22.50 TO $37.25 Hourly. General Description of Benefits: Health benefits (medical, dental, vision), life and disability insurance, 401(k), and paid time off. Eligible employees may enroll in benefits. For more information, see the U.S. Store Compensation & Benefits. Nearest Major Market: Worcester Job Segment: Retail Manager, Retail Operations, Store Manager, Brand Ambassador, Outside Sales, Retail, Marketing, Sales
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