Redwood Family Care Network
Technical Support Specialist 1
Redwood Family Care Network, Rancho Cucamonga, California, United States, 91739
Technical Support Specialist 1
Hourly Rate:
$27.00 / Hr. Shifts Needed:
Full time Monday-Friday Job Status:
Full time Work Locations:
Chino Hills, CA
Redwood Family Care Network
is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments. Benefits: Comprehensive benefits options, including medical, dental, vision, life, STD, LTD, hospital indemnity, critical illness, and accident insurance. HSA, Health Care FSA and Dependent Care FSA EAP (Employee assistance program) Employee discount program PTO (Paid time off) Dayforce Wallet Daily Pay Pre-Tax 401(k) After-Tax Roth Tuition discount through Capella University Here's what you'll do: Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking and excellent communication. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction. Patience, empathy, ability to stay calm and professionalism under pressure is a must. Knowledge, Skills, and Abilities Strong knowledge of operating systems:
Windows, macOS, and Linux . Proficiency with
Google Workspace (Gmail, Drive, Docs, Admin Console)
administration and troubleshooting. Experience configuring and supporting
Unifi Network equipment
(access points, switches, controllers). Familiarity with
Remote Monitoring and Management (RMM) platforms
for endpoint management and automation. Networking fundamentals:
TCP/IP, DNS, DHCP, VPNs, VLANs . Troubleshooting hardware, software, and peripheral devices. Knowledge of
remote desktop tools
and diagnostic utilities. Understanding of
mobile device support
(iOS and Android). Basic knowledge of
cybersecurity best practices . Experience with
ticketing/helpdesk systems . Education and Experience: Minimum Education : Associates or Bachelors in IT, computer science or related field, OR equivalent work experience Certifications CompTIA A+ Network+ Security+ Google IT Support Professional Certification VISIT OUR CAREER WEBSITE AT:
www.redwoodfcn.com PandoLogic. Keywords: Technical Support Representative, Location: Rancho Cucamonga, CA - 91729
$27.00 / Hr. Shifts Needed:
Full time Monday-Friday Job Status:
Full time Work Locations:
Chino Hills, CA
Redwood Family Care Network
is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments. Benefits: Comprehensive benefits options, including medical, dental, vision, life, STD, LTD, hospital indemnity, critical illness, and accident insurance. HSA, Health Care FSA and Dependent Care FSA EAP (Employee assistance program) Employee discount program PTO (Paid time off) Dayforce Wallet Daily Pay Pre-Tax 401(k) After-Tax Roth Tuition discount through Capella University Here's what you'll do: Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking and excellent communication. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction. Patience, empathy, ability to stay calm and professionalism under pressure is a must. Knowledge, Skills, and Abilities Strong knowledge of operating systems:
Windows, macOS, and Linux . Proficiency with
Google Workspace (Gmail, Drive, Docs, Admin Console)
administration and troubleshooting. Experience configuring and supporting
Unifi Network equipment
(access points, switches, controllers). Familiarity with
Remote Monitoring and Management (RMM) platforms
for endpoint management and automation. Networking fundamentals:
TCP/IP, DNS, DHCP, VPNs, VLANs . Troubleshooting hardware, software, and peripheral devices. Knowledge of
remote desktop tools
and diagnostic utilities. Understanding of
mobile device support
(iOS and Android). Basic knowledge of
cybersecurity best practices . Experience with
ticketing/helpdesk systems . Education and Experience: Minimum Education : Associates or Bachelors in IT, computer science or related field, OR equivalent work experience Certifications CompTIA A+ Network+ Security+ Google IT Support Professional Certification VISIT OUR CAREER WEBSITE AT:
www.redwoodfcn.com PandoLogic. Keywords: Technical Support Representative, Location: Rancho Cucamonga, CA - 91729