Cynet Systems
AI/ML Engineer
AI/ML Engineer with CoPilot architecture/integration IVA/Conversational AI, GenAI agent assist, and speech/text analytics. CRM/ITSM integration, WEM/WFO, and automation experience. Strong client-facing and oral leadership skills. MS Copilot Studio (Contact Center AI) experience for IVA/Agent Assist and conversational AI orchestration.
AI/ML Engineer with CoPilot architecture/integration IVA/Conversational AI, GenAI agent assist, and speech/text analytics. CRM/ITSM integration, WEM/WFO, and automation experience. Strong client-facing and oral leadership skills. MS Copilot Studio (Contact Center AI) experience for IVA/Agent Assist and conversational AI orchestration.