Cynet Systems
Client Cloud CX Expertise
Expertise in client cloud customer experience. IVA/Conversational AI, GenAI agent assist, and speech/text analytics. CRM/ITSM integration, WEM/WFO, and automation experience. Strong client-facing and oral leadership skills. MS Copilot Studio (Contact Center AI) experience for IVA/Agent Assist and conversational AI orchestration.
Expertise in client cloud customer experience. IVA/Conversational AI, GenAI agent assist, and speech/text analytics. CRM/ITSM integration, WEM/WFO, and automation experience. Strong client-facing and oral leadership skills. MS Copilot Studio (Contact Center AI) experience for IVA/Agent Assist and conversational AI orchestration.