Engage PSG Search
Head of Customer Success
Alternative Data Start-Up | Global, Remote-First business.
Location: London or NYC
Want to shape the customer success function at a Series A rocket-ship in alt data?
About the Company I’m working with a fast-growing Series A-backed alternative data company transforming how institutional investors access and evaluate market signals.
Their platform delivers
daily revenue and KPI estimates for hundreds of global companies , helping hedge funds and asset managers anticipate market trends before they break. Data is delivered flexibly both on and off platform, making integration seamless for fundamental and quant investors alike.
With strong traction across the buy-side and a rapidly expanding client base, they’re now looking to appoint a
Head of Customer Success
to build a truly best-in-class function.
The Role — Head of Customer Success We’re looking for a
proven CS leader
to take ownership of a global CS organisation and play a pivotal role in driving
client retention, expansion, and satisfaction . Reporting directly to the CRO, you’ll have the mandate to design, scale, and elevate Customer Success from the ground up.
You will
Manage, mentor, and grow a global team of 4 Account Managers
(with plans to scale).
Own a portfolio of institutional clients
across hedge funds and asset managers.
Build a scalable CS framework
to drive customer lifetime value, improve onboarding, and maximise CSat.
Develop net growth strategies
— identifying expansion opportunities while minimising churn.
Work directly with the CRO, product team, and senior leadership
to shape client strategy and operational excellence.
What We’re Looking For
Experience managing CS/AM teams and Financial institutional client exposure essential.
Track record of leading, building or scaling customer success/account management functions in Alternative Data, financial market data, research or SaaS/ Tech businesses ( alt data background highly desirable ).
Strong commercial acumen — proven ability to drive net retention and expansion.
Operational mindset — able to design and implement processes that improve customer experience and scalability.
Comfortable working closely with product and commercial leadership in a high-growth environment.
What’s on Offer
Opportunity to
define and scale CS from scratch
at one of the fastest-growing names in alt data.
Direct C-suite exposure
and influence on product and commercial strategy.
Global, remote-first role with
competitive compensation
and rapid progression as the business scales.
Chance to work with some of the most sophisticated hedge funds and asset managers in the world.
Interested in hearing more? Hit apply now or drop me a message on LinkedIn for more info.
#J-18808-Ljbffr
Location: London or NYC
Want to shape the customer success function at a Series A rocket-ship in alt data?
About the Company I’m working with a fast-growing Series A-backed alternative data company transforming how institutional investors access and evaluate market signals.
Their platform delivers
daily revenue and KPI estimates for hundreds of global companies , helping hedge funds and asset managers anticipate market trends before they break. Data is delivered flexibly both on and off platform, making integration seamless for fundamental and quant investors alike.
With strong traction across the buy-side and a rapidly expanding client base, they’re now looking to appoint a
Head of Customer Success
to build a truly best-in-class function.
The Role — Head of Customer Success We’re looking for a
proven CS leader
to take ownership of a global CS organisation and play a pivotal role in driving
client retention, expansion, and satisfaction . Reporting directly to the CRO, you’ll have the mandate to design, scale, and elevate Customer Success from the ground up.
You will
Manage, mentor, and grow a global team of 4 Account Managers
(with plans to scale).
Own a portfolio of institutional clients
across hedge funds and asset managers.
Build a scalable CS framework
to drive customer lifetime value, improve onboarding, and maximise CSat.
Develop net growth strategies
— identifying expansion opportunities while minimising churn.
Work directly with the CRO, product team, and senior leadership
to shape client strategy and operational excellence.
What We’re Looking For
Experience managing CS/AM teams and Financial institutional client exposure essential.
Track record of leading, building or scaling customer success/account management functions in Alternative Data, financial market data, research or SaaS/ Tech businesses ( alt data background highly desirable ).
Strong commercial acumen — proven ability to drive net retention and expansion.
Operational mindset — able to design and implement processes that improve customer experience and scalability.
Comfortable working closely with product and commercial leadership in a high-growth environment.
What’s on Offer
Opportunity to
define and scale CS from scratch
at one of the fastest-growing names in alt data.
Direct C-suite exposure
and influence on product and commercial strategy.
Global, remote-first role with
competitive compensation
and rapid progression as the business scales.
Chance to work with some of the most sophisticated hedge funds and asset managers in the world.
Interested in hearing more? Hit apply now or drop me a message on LinkedIn for more info.
#J-18808-Ljbffr