Pandora A/S
Overview
As the Store Manager, you will fully immerse yourself in Pandora’s brand, culture, and product while delivering exceptional customer experiences. You will spend quality time on the sales floor, engage with customers, and work with your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates. All candidates should note that this job will require the completion of an assessment that will be emailed to you upon submission of your application. Responsibilities
Embrace the store culture with passion for the brand, where team members serve as extraordinary brand ambassadors. Exceed individual and store sales goals by building genuine connections with fans. Surpass commercial targets and KPIs by setting new records and achieving remarkable success. Provide unforgettable shopping moments through excellent product knowledge and brand loyalty development. Coach and inspire the sales team, fostering accountability for individual and store performance; provide real-time feedback and guidance to help the team achieve KPI goals. Foster lasting connections with customers to build a loyal fan base beyond transactions. Build a talent network and attract top talent across seasonal and core hiring, including Assistant Store Manager, Sales Leads, and Sales Associates. Partner with the Divisional Sales Manager and Human Resources to identify and resolve performance issues and policy violations. Ensure timely implementation of visual merchandising directives, efficient operational processes, and ongoing talent development. Perform all other duties as assigned. Qualifications
Minimum 3–5 years of experience as a Store Manager in a high-performance selling environment, demonstrating results orientation. Strong written and verbal communication with a sense of care in interactions. Ability to connect with people at all levels of the organization and captivate an audience. Strong business acumen with analytical thinking to deliver positive results. Talent magnet with skills in recruiting, retention, and development of high-performing teams; experience with succession planning and internal mobility. Knowledge of general computer software (Microsoft Office 365) and retail point-of-sale systems. Eligibility to work in the applicable location and ability to provide proof of identity; minimum age 18. Flexible work schedule, including nights, weekends, and holidays; ability to stand for extended periods, lift 50+ pounds, and arrive on time. Benefits and Compensation
Competitive compensation: base salary plus bonuses; 401K plan. Comprehensive benefits: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, and product discounts. Learning and development opportunities: continuous feedback, LinkedIn Learning, tuition reimbursement, and more. PTO package: Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays. All locations: Salary range ALL NAM: $62,000.00 – $71,000.00, commensurate with experience. About Pandora
Pandora is the world’s largest jewellery brand, specialising in design, crafting, and marketing of accessible luxury jewellery made from high-quality materials. Each piece inspires self-expression and storytelling. Pandora products are sold in more than 100 countries through 6,800 points of sale, including over 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and uses recycled silver and gold in its jewellery. Pandora is committed to sustainability and aims to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on Nasdaq Copenhagen and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024. Pandora’s recruitment procedures are designed to be transparent and fair for all candidates, removing blocking factors, potential biases, and risks of discrimination. We encourage applicants to refrain from including identity-related elements such as a photo, marital status, and age. About Pandora NAM: The Pandora North America team in the USA & Canada includes over 115 employees in offices in New York & Baltimore, more than 80 in the Columbia, Maryland Logistics Center, another 100 in field positions, and more than 3,900 in owned and operated stores. The USA is Pandora’s largest market, and the North American region encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 owned and operated by Pandora.
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As the Store Manager, you will fully immerse yourself in Pandora’s brand, culture, and product while delivering exceptional customer experiences. You will spend quality time on the sales floor, engage with customers, and work with your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates. All candidates should note that this job will require the completion of an assessment that will be emailed to you upon submission of your application. Responsibilities
Embrace the store culture with passion for the brand, where team members serve as extraordinary brand ambassadors. Exceed individual and store sales goals by building genuine connections with fans. Surpass commercial targets and KPIs by setting new records and achieving remarkable success. Provide unforgettable shopping moments through excellent product knowledge and brand loyalty development. Coach and inspire the sales team, fostering accountability for individual and store performance; provide real-time feedback and guidance to help the team achieve KPI goals. Foster lasting connections with customers to build a loyal fan base beyond transactions. Build a talent network and attract top talent across seasonal and core hiring, including Assistant Store Manager, Sales Leads, and Sales Associates. Partner with the Divisional Sales Manager and Human Resources to identify and resolve performance issues and policy violations. Ensure timely implementation of visual merchandising directives, efficient operational processes, and ongoing talent development. Perform all other duties as assigned. Qualifications
Minimum 3–5 years of experience as a Store Manager in a high-performance selling environment, demonstrating results orientation. Strong written and verbal communication with a sense of care in interactions. Ability to connect with people at all levels of the organization and captivate an audience. Strong business acumen with analytical thinking to deliver positive results. Talent magnet with skills in recruiting, retention, and development of high-performing teams; experience with succession planning and internal mobility. Knowledge of general computer software (Microsoft Office 365) and retail point-of-sale systems. Eligibility to work in the applicable location and ability to provide proof of identity; minimum age 18. Flexible work schedule, including nights, weekends, and holidays; ability to stand for extended periods, lift 50+ pounds, and arrive on time. Benefits and Compensation
Competitive compensation: base salary plus bonuses; 401K plan. Comprehensive benefits: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, and product discounts. Learning and development opportunities: continuous feedback, LinkedIn Learning, tuition reimbursement, and more. PTO package: Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays. All locations: Salary range ALL NAM: $62,000.00 – $71,000.00, commensurate with experience. About Pandora
Pandora is the world’s largest jewellery brand, specialising in design, crafting, and marketing of accessible luxury jewellery made from high-quality materials. Each piece inspires self-expression and storytelling. Pandora products are sold in more than 100 countries through 6,800 points of sale, including over 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and uses recycled silver and gold in its jewellery. Pandora is committed to sustainability and aims to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on Nasdaq Copenhagen and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024. Pandora’s recruitment procedures are designed to be transparent and fair for all candidates, removing blocking factors, potential biases, and risks of discrimination. We encourage applicants to refrain from including identity-related elements such as a photo, marital status, and age. About Pandora NAM: The Pandora North America team in the USA & Canada includes over 115 employees in offices in New York & Baltimore, more than 80 in the Columbia, Maryland Logistics Center, another 100 in field positions, and more than 3,900 in owned and operated stores. The USA is Pandora’s largest market, and the North American region encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 owned and operated by Pandora.
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