Tapestry, Inc.
Assistant Store Manager I
Coach
Lake George, NY, US
The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment.
Overview and responsibilities follow the language of the original posting while organizing into clear sections.
Responsibilities
SALES
Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales
Productivity Management: holds the management team accountable for personal productivity and management contribution
Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager
Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics
Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations
Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives)
Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed
Develop team to build long-term relationships with customers to drive business
Takes initiative; has a high level of ownership and accountability for results of self and others
Works directly with the Store/District Manager to protect and drive the needs of the business
Ensures all daily tasks are completed without negatively impacting service of Coach standards
Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate
Builds trusting relationships with peers and team; acts as advocate for the Brand
Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance
Delegates and empowers others
Creates enthusiasm and positivity for a shared vision and mission
Recognizes and values individual performance
OPERATIONS
Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager
Resolves performance problems using appropriate communication, coaching and counseling techniques
Adheres to all retail policies and procedures including POS and Operations
Leverages / understands Coach’s tools and technology to support Service and Operations of store
Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench
Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention
Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business
Interacts and communicates with Lead Supervisor and Store Manager
Maintains interior and exterior upkeep of building with partnership from the corporate office; communicating needs to ensure esthetic and safety requirements are met
Adheres to all retail policies and procedures including POS and Operations
Leverages and understands Coach’s tools and technology to support Service and Operations of store
Competencies required:
Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Establishes and maintains effective relationships with customers and gains their trust and respect.
Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
Interpersonal Savvy: Relates well to all kind of people. Builds rapport and constructive relationships. Uses diplomacy and tact.
Learning on The Fly: Learns quickly when facing new problems. Open to change. Analyzes successes and failures for cues to improve.
Perseverance: Pursues everything with energy, drive and a need to finish.
Dealing with Ambiguity: Can cope with change and act without total picture.
Strategic Agility: Sees ahead; anticipates future consequences and trends; creates strategies and plans.
Building Effective Teams: Creates strong morale; fosters open dialogue; defines success in terms of the whole team.
Managerial Courage: Provides direct feedback and addresses issues promptly.
Qualifications Experience : 1 to 3 years of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.
Education : High school diploma or equivalent; college degree preferred.
Technical : Proficient with MS Office (Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
Physical : Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Frequent lifting up to 25 pounds and occasionally up to 50 pounds for product shipment/transfers
Schedule : Ability to meet scheduling and availability expectations, including nights, weekends, and holidays with high retail traffic and sales days.
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally-protected basis. Visit Coach at www.coach.com.
Job Segment:
Brand Ambassador, Retail Manager, Retail Operations, Store Manager, Outside Sales, Marketing, Retail, Sales
#J-18808-Ljbffr
Lake George, NY, US
The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment.
Overview and responsibilities follow the language of the original posting while organizing into clear sections.
Responsibilities
SALES
Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales
Productivity Management: holds the management team accountable for personal productivity and management contribution
Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager
Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics
Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations
Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives)
Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed
Develop team to build long-term relationships with customers to drive business
Takes initiative; has a high level of ownership and accountability for results of self and others
Works directly with the Store/District Manager to protect and drive the needs of the business
Ensures all daily tasks are completed without negatively impacting service of Coach standards
Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate
Builds trusting relationships with peers and team; acts as advocate for the Brand
Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance
Delegates and empowers others
Creates enthusiasm and positivity for a shared vision and mission
Recognizes and values individual performance
OPERATIONS
Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager
Resolves performance problems using appropriate communication, coaching and counseling techniques
Adheres to all retail policies and procedures including POS and Operations
Leverages / understands Coach’s tools and technology to support Service and Operations of store
Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench
Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention
Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business
Interacts and communicates with Lead Supervisor and Store Manager
Maintains interior and exterior upkeep of building with partnership from the corporate office; communicating needs to ensure esthetic and safety requirements are met
Adheres to all retail policies and procedures including POS and Operations
Leverages and understands Coach’s tools and technology to support Service and Operations of store
Competencies required:
Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Establishes and maintains effective relationships with customers and gains their trust and respect.
Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
Interpersonal Savvy: Relates well to all kind of people. Builds rapport and constructive relationships. Uses diplomacy and tact.
Learning on The Fly: Learns quickly when facing new problems. Open to change. Analyzes successes and failures for cues to improve.
Perseverance: Pursues everything with energy, drive and a need to finish.
Dealing with Ambiguity: Can cope with change and act without total picture.
Strategic Agility: Sees ahead; anticipates future consequences and trends; creates strategies and plans.
Building Effective Teams: Creates strong morale; fosters open dialogue; defines success in terms of the whole team.
Managerial Courage: Provides direct feedback and addresses issues promptly.
Qualifications Experience : 1 to 3 years of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.
Education : High school diploma or equivalent; college degree preferred.
Technical : Proficient with MS Office (Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
Physical : Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Frequent lifting up to 25 pounds and occasionally up to 50 pounds for product shipment/transfers
Schedule : Ability to meet scheduling and availability expectations, including nights, weekends, and holidays with high retail traffic and sales days.
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally-protected basis. Visit Coach at www.coach.com.
Job Segment:
Brand Ambassador, Retail Manager, Retail Operations, Store Manager, Outside Sales, Marketing, Retail, Sales
#J-18808-Ljbffr