HOUSTON SYMPHONY SOCIETY
Ticketing Systems and Marketing Operations Specialist
HOUSTON SYMPHONY SOCIETY, Houston, Texas, United States, 77246
Job Details
Job Location Esperson - Houston, TX
Position Type Full Time
Salary Range $50000.00 - $55000.00 Salary/year
Job Category Marketing
Description
Position Title: Ticketing Systems & Marketing Operations Specialist Department: Marketing Reports to: Director of Web Experience Status: Regular, full-time, non-exempt from overtime
Position Summary The Digital Ticketing & Data Specialist leads the planning, setup, and optimization of the HoustonSymphony's ticketing systems and related web functionality. This role manages the full season buildprocess, oversees ticketing operations, coordinates pre-sales and ticket delivery communications,and uses data insights to optimize the overall patron purchase experience.Working closely with Marketing, Patron Services, Finance, and technical teams, the Specialistensures a seamless and accurate ticketing experience from initial setup to post-sale engagement.
Essential Job Functions:
Season Build & Ticketing Setup • Lead the full season build project in Tessitura, including:
• Creating all seasons, campaigns, appeals, sources, and performances with single-ticket andpackage pricing. • Linking general ledger codes to price types and embedding facility fees. • Defining package contents, building packages, and setting per-ticket and per-order fees for salesand exchanges. • BOCA and mobile ticket designs, new price zone maps, and facility designs when needed. • Managing rollover processes (mapping price types, creating and testing rollover orders in bothtest and live environments, troubleshooting as necessary). • Setting up sales for single tickets, new subscriptions, and renewals on the website.
• Set up, edit, and maintain ticketing system settings for gift certificates, merchandise sales,and education reservations, ensuring accurate presentation through TNEW. • Manage ticketing-related web integrations to deliver accurate, seamless patron purchase flows. • Coordinate with Marketing on dynamic pricing strategies and adjustments, and withFinance and Patron Services on pricing and inventory management. • Pro-rate performances from all subscription packages on a weekly basis.
Ticketing Operations & Special Campaigns
• Coordinate pre-sales, including waiting rooms and platform messaging. • Set up and manage patron journeys in the ticketing delivery platform for SMS and email,including pre- and post-event communications. • Provide training and support across the organization on new ticketing features, updates, andworkflows. • Troubleshoot ticketing and reconciliation-related issues on behalf of Patron Services,Development, and Finance, resolving them in a timely manner. • Develop and execute testing processes for all ticketing builds, pricing updates, and webintegrations to ensure accuracy, reliability, and seamless patron experiences; validateimplementation scenarios (subscription rollovers, package builds, promotions, pre-sales, and dynamic pricing changes) before launch to minimize errors, prevent revenue loss, and maintainpatron trust.
Insights & Reporting
• Monitor ticketing data to identify sales trends, purchase patterns, and opportunities foroptimizing the patron experience. • Work with the Database Administrator to ensure data accuracy and generate ticketing-relatedreports that inform marketing, sales, and operational decisions.
Collaboration & Cross-Department Support
• Serve as the primary liaison between Marketing, Patron Services, Finance, and technical vendorsfor ticketing operations. • Coordinate testing and implementation of ticketing-related updates and new features. • Assist as marketing support in-hall for certain performances on a monthly basis.
Qualifications
• Experience with Tessitura or similar ticketing systems, including season build processes, pricing, and inventory management.
• Familiarity with web-based ticketing integrations (e.g., TNEW) and digital purchase flow optimization.
• Basic knowledge of SQL and Microsoft SQL Server Management Studio for database-related tasks.
• Proficiency in Microsoft Office and Adobe Acrobat.
• Strong analytical skills with the ability to interpret sales data and apply insights to improve the patron experience.
• Excellent organizational and project management skills; ability to handle multiple priorities and meet deadlines.
• Effective communication skills with the ability to collaborate across departments and train others on ticketing processes.
• Customer service mindset with a focus on creating a positive and seamless ticketing experience.
• Flexibility to adapt to changing priorities and willingness to respond to urgent ticketing issues outside regular hours if needed.
• Knowledge of and interest in classical music or the performing arts preferred.
• Professional demeanor and strong initiative to work independently and as part of a team.
• Proven success in supporting high-volume sales environments where accuracy and patron satisfaction directly impact revenue.
• High School diploma required.
Job Location Esperson - Houston, TX
Position Type Full Time
Salary Range $50000.00 - $55000.00 Salary/year
Job Category Marketing
Description
Position Title: Ticketing Systems & Marketing Operations Specialist Department: Marketing Reports to: Director of Web Experience Status: Regular, full-time, non-exempt from overtime
Position Summary The Digital Ticketing & Data Specialist leads the planning, setup, and optimization of the HoustonSymphony's ticketing systems and related web functionality. This role manages the full season buildprocess, oversees ticketing operations, coordinates pre-sales and ticket delivery communications,and uses data insights to optimize the overall patron purchase experience.Working closely with Marketing, Patron Services, Finance, and technical teams, the Specialistensures a seamless and accurate ticketing experience from initial setup to post-sale engagement.
Essential Job Functions:
Season Build & Ticketing Setup • Lead the full season build project in Tessitura, including:
• Creating all seasons, campaigns, appeals, sources, and performances with single-ticket andpackage pricing. • Linking general ledger codes to price types and embedding facility fees. • Defining package contents, building packages, and setting per-ticket and per-order fees for salesand exchanges. • BOCA and mobile ticket designs, new price zone maps, and facility designs when needed. • Managing rollover processes (mapping price types, creating and testing rollover orders in bothtest and live environments, troubleshooting as necessary). • Setting up sales for single tickets, new subscriptions, and renewals on the website.
• Set up, edit, and maintain ticketing system settings for gift certificates, merchandise sales,and education reservations, ensuring accurate presentation through TNEW. • Manage ticketing-related web integrations to deliver accurate, seamless patron purchase flows. • Coordinate with Marketing on dynamic pricing strategies and adjustments, and withFinance and Patron Services on pricing and inventory management. • Pro-rate performances from all subscription packages on a weekly basis.
Ticketing Operations & Special Campaigns
• Coordinate pre-sales, including waiting rooms and platform messaging. • Set up and manage patron journeys in the ticketing delivery platform for SMS and email,including pre- and post-event communications. • Provide training and support across the organization on new ticketing features, updates, andworkflows. • Troubleshoot ticketing and reconciliation-related issues on behalf of Patron Services,Development, and Finance, resolving them in a timely manner. • Develop and execute testing processes for all ticketing builds, pricing updates, and webintegrations to ensure accuracy, reliability, and seamless patron experiences; validateimplementation scenarios (subscription rollovers, package builds, promotions, pre-sales, and dynamic pricing changes) before launch to minimize errors, prevent revenue loss, and maintainpatron trust.
Insights & Reporting
• Monitor ticketing data to identify sales trends, purchase patterns, and opportunities foroptimizing the patron experience. • Work with the Database Administrator to ensure data accuracy and generate ticketing-relatedreports that inform marketing, sales, and operational decisions.
Collaboration & Cross-Department Support
• Serve as the primary liaison between Marketing, Patron Services, Finance, and technical vendorsfor ticketing operations. • Coordinate testing and implementation of ticketing-related updates and new features. • Assist as marketing support in-hall for certain performances on a monthly basis.
Qualifications
• Experience with Tessitura or similar ticketing systems, including season build processes, pricing, and inventory management.
• Familiarity with web-based ticketing integrations (e.g., TNEW) and digital purchase flow optimization.
• Basic knowledge of SQL and Microsoft SQL Server Management Studio for database-related tasks.
• Proficiency in Microsoft Office and Adobe Acrobat.
• Strong analytical skills with the ability to interpret sales data and apply insights to improve the patron experience.
• Excellent organizational and project management skills; ability to handle multiple priorities and meet deadlines.
• Effective communication skills with the ability to collaborate across departments and train others on ticketing processes.
• Customer service mindset with a focus on creating a positive and seamless ticketing experience.
• Flexibility to adapt to changing priorities and willingness to respond to urgent ticketing issues outside regular hours if needed.
• Knowledge of and interest in classical music or the performing arts preferred.
• Professional demeanor and strong initiative to work independently and as part of a team.
• Proven success in supporting high-volume sales environments where accuracy and patron satisfaction directly impact revenue.
• High School diploma required.