Odyssey Logistics and Technology Corporation
Operations Representative
Odyssey Logistics and Technology Corporation, Kennesaw, Georgia, us, 30156
Who We Are & Why We're Hiring
At
Odyssey Freight Brokerage (FAK) , we connect shippers with trusted carriers to deliver seamless transportation solutions. Our brokerage team plays a vital role in ensuring shipments move on time, problems are resolved quickly, and customers receive the highest level of service.
Based in
Kennesaw, GA , Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this role because of continued business growth-and we'd love for you to join us!
Location:
This position is based in
Kennesaw, GA .
Schedule:
This is a
full-time position , Monday through Friday. Flexibility may be required based on customer and shipment needs.
About the Job:
The
Operations Representative
is responsible for managing day-to-day shipment execution while serving as the frontline contact for Odyssey's brokerage customers. You'll track and monitor loads, coordinate with carriers and internal teams, and provide proactive communication to resolve service issues. This role balances operational efficiency with customer service excellence, playing a vital part in maintaining customer satisfaction and account success.
In This Role, You Will:
Shipment Execution & Monitoring Manage daily execution of customer shipments, including rating, routing, booking, and tendering. Track and trace shipments, ensuring visibility and timely updates in the TMS. Verify shipment documentation (BOL, POD, accessorials) for accuracy and timely upload. Escalate uncovered or at-risk loads to Carrier Sales within 12 hours of pickup. Customer Communication & Service
Serve as the primary point of contact for shipment-level updates. Proactively notify customers of delays, exceptions, and resolution plans. Respond quickly to customer inquiries to ensure a positive service experience. Support Account Managers with execution of SOPs and SLAs. Issue Resolution & Escalation
Coordinate recovery of delayed, fallen-off, or service-failed shipments. Escalate incidents within 15 minutes of identification and manage follow-ups until resolved. Partner with internal teams to execute corrective action plans. Accuracy, Compliance & Reporting
Maintain accurate shipment records in the TMS. Validate rating, contracts, and routing guides for compliance. Provide shipment summaries or reporting as needed. Support claims and billing discrepancy resolution within SLAs. Qualifications:
We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!
Requirements:
1-3 years of experience in logistics, freight brokerage, or transportation operations (preferred). Strong communication skills with a customer-first approach. Proficiency with TMS platforms and Microsoft Office Suite (Excel, Outlook, Word). Knowledge of LTL, truckload, and multimodal freight (preferred). Strong organizational skills and ability to handle competing priorities. Bachelor's degree in Business, Supply Chain, or related field preferred (or equivalent experience). Desired Competencies:
Customer Service Orientation - builds trust by communicating clearly and responding promptly. Attention to Detail - ensures shipment records and documents are accurate and complete. Problem Solving - proactively resolves issues and escalates as needed. Collaboration - works effectively with carrier sales, account management, and leadership. Adaptability - thrives in a fast-paced, high-volume environment. Accountability - takes ownership of execution and customer commitments.
Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
At
Odyssey Freight Brokerage (FAK) , we connect shippers with trusted carriers to deliver seamless transportation solutions. Our brokerage team plays a vital role in ensuring shipments move on time, problems are resolved quickly, and customers receive the highest level of service.
Based in
Kennesaw, GA , Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this role because of continued business growth-and we'd love for you to join us!
Location:
This position is based in
Kennesaw, GA .
Schedule:
This is a
full-time position , Monday through Friday. Flexibility may be required based on customer and shipment needs.
About the Job:
The
Operations Representative
is responsible for managing day-to-day shipment execution while serving as the frontline contact for Odyssey's brokerage customers. You'll track and monitor loads, coordinate with carriers and internal teams, and provide proactive communication to resolve service issues. This role balances operational efficiency with customer service excellence, playing a vital part in maintaining customer satisfaction and account success.
In This Role, You Will:
Shipment Execution & Monitoring Manage daily execution of customer shipments, including rating, routing, booking, and tendering. Track and trace shipments, ensuring visibility and timely updates in the TMS. Verify shipment documentation (BOL, POD, accessorials) for accuracy and timely upload. Escalate uncovered or at-risk loads to Carrier Sales within 12 hours of pickup. Customer Communication & Service
Serve as the primary point of contact for shipment-level updates. Proactively notify customers of delays, exceptions, and resolution plans. Respond quickly to customer inquiries to ensure a positive service experience. Support Account Managers with execution of SOPs and SLAs. Issue Resolution & Escalation
Coordinate recovery of delayed, fallen-off, or service-failed shipments. Escalate incidents within 15 minutes of identification and manage follow-ups until resolved. Partner with internal teams to execute corrective action plans. Accuracy, Compliance & Reporting
Maintain accurate shipment records in the TMS. Validate rating, contracts, and routing guides for compliance. Provide shipment summaries or reporting as needed. Support claims and billing discrepancy resolution within SLAs. Qualifications:
We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!
Requirements:
1-3 years of experience in logistics, freight brokerage, or transportation operations (preferred). Strong communication skills with a customer-first approach. Proficiency with TMS platforms and Microsoft Office Suite (Excel, Outlook, Word). Knowledge of LTL, truckload, and multimodal freight (preferred). Strong organizational skills and ability to handle competing priorities. Bachelor's degree in Business, Supply Chain, or related field preferred (or equivalent experience). Desired Competencies:
Customer Service Orientation - builds trust by communicating clearly and responding promptly. Attention to Detail - ensures shipment records and documents are accurate and complete. Problem Solving - proactively resolves issues and escalates as needed. Collaboration - works effectively with carrier sales, account management, and leadership. Adaptability - thrives in a fast-paced, high-volume environment. Accountability - takes ownership of execution and customer commitments.
Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.