Diverse Lynx
Genesys Amazon Connect Consultant Job at Diverse Lynx in Columbus
Diverse Lynx, Columbus, OH, US, 43224
Solution Design and Implementation
REQUIRED SKILLS AND EXPERIENCE
Genesys Expertise.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
- Designing and implementing customer interaction solutions across various channels (voice, chat, email, etc.) using Genesys Cloud and AWS services.
- Setting up and configuring Amazon Connect contact flows, including call routing, voice menus, and integrations with other AWS services.
- Integrating Amazon Connect with other AWS services like Lambda, DynamoDB, and S3 to enhance functionality and automate tasks.
- Identifying and resolving technical issues related to the Genesys AWS Connect environment, providing support to end-users and other IT teams.
- Monitoring system performance, analyzing customer interactions, and identifying areas for improvement to enhance customer experience and operational efficiency.
- Providing training and guidance to other team members on Genesys and AWS technologies, and contributing to the development of best practices and documentation.
- Ensuring that the Genesys AWS Connect environment is secure and compliant with relevant regulations and security standards.
REQUIRED SKILLS AND EXPERIENCE
Genesys Expertise.
- Strong understanding of Genesys Cloud, including contact center routing, IVR, and WFM capabilities.
- In-depth knowledge of AWS services, particularly Amazon Connect, Lambda, DynamoDB, and S3.
- Solid understanding of cloud computing principles and best practices.
- Familiarity with contact center workflows, telephony systems, and customer experience strategies.
- Excellent communication, collaboration, and problem-solving skills to work effectively with cross-functional teams.
- Analytical and Troubleshooting Skills.
- Ability to analyze system performance, identify issues, and develop effective solutions.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.