Director, Revenue Operations (Sales & Billing)

Director, Revenue Operations (Sales & Billing)

Location:

Carmel, IN or Remote Department:

Operations / GTM Employment Type:

Full-time, Exempt About the Role

We’re hiring a Director-level leader to build and run our Sales Operations and Billing Operations function end-to-end. This role owns the systems, processes, and reporting that power our revenue engine—spanning lead management, pipeline health, contracts, billing, commissions, and customer retention. You’ll be both a hands-on expert (HubSpot/Salesforce + billing/Chargebee) and a builder of scalable processes and a future team. What You’ll Do

Own GTM systems & data Serve as expert administrator for

HubSpot

(or Salesforce), including architecture, user management, data hygiene, integrations, and automations. Troubleshoot and resolve technical issues (duplicate records, data migrations, integrations). Define and maintain lead lifecycle, scoring, routing, and scheduling logic. Design and maintain

pipeline management

processes, opportunity stages, forecasting hygiene, and SLA adherence. Build and publish

sales performance dashboards

(rep, team, funnel) and board-level views. Partner with Sales leadership on

territories, quotas, and monthly commissions

(calculation and approvals). Assist with

sales collateral

(decks/presentations—own structure and 80–90% completion). Own Billing Operations Oversee

contract administration , order forms, approvals, and data flow from CRM to billing. Manage

billing systems

(e.g.,

Chargebee ), subscription set-up, invoicing cadence, and renewals. Create and enforce

SOPs

for contracts, billing, collections, and revenue recognition workflows (in partnership with Finance). Drive Customer Retention Build partner/customer health records and reporting; surface risk and expansion signals. Partner with CS and Marketing to operationalize

renewals

and

NDR/GRR

targets. Insights & Strategy Deliver recurring

revenue analytics

and ad-hoc analysis to guide GTM strategy. Own the

RevOps tech stack roadmap

and continuously improve processes for scale and accuracy. What You’ve Done (Requirements)

7–10+ years in

Sales Operations / Revenue Operations , with meaningful exposure to

Billing Operations . Expert-level HubSpot

(preferred) or

Salesforce

admin experience; formal training/certification strongly preferred. Hands-on experience with

billing platforms

(ideally

Chargebee ) and contract workflows. Proven

project management

across parallel initiatives and stakeholders. Strong

analytical skills

with fluency in CRM reporting and business metrics (funnel, pipeline, retention, commissions). Demonstrated

self-sufficiency —able to define problems, build solutions, and ship improvements with minimal guidance. Nice to Have

Experience building a RevOps function from early-stage to scale. Familiarity with data tools (e.g., Excel/Sheets power user, SQL a plus, BI dashboards). Background supporting SaaS subscription models and ARR reporting. Tech Stack You’ll Touch

How You’ll Be Measured Accuracy and on-time delivery of

commissions

and

billing . CRM data quality and adoption; lead SLAs and conversion. Forecast accuracy and pipeline health. Renewal rates (GRR/NDR) support and reporting cadence. Time-to-implement for process/system improvements. Leadership & Growth

This is a

Director-level

role with a path to build and lead a specialized team across Sales Ops, Billing Ops, and Analytics as we scale. Compensation:

Director-level base + bonus/commission. Benefits:

Health, dental, vision, 401(k), paid time off, parental leave, and additional perks. We’re an equal opportunity employer and value diversity. We encourage applicants from all backgrounds to apply. Apply

Send your resume and a brief note on a RevOps/billing process you’ve built or overhauled to

careers@methodusa.com

with the subject line

“Director, Revenue Operations (Sales & Billing)” . 11939 N. Meridian Street, Suite 125 Carmel, IN 46032

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